No, you can only register one mobile number with your Kenyan National ID at a time.

SC JUZA requires your employment status to adequately understand your financial needs.

Security questions help clients to self-reset the log in PIN in the event they forget. Additionally, the 3 security questions give clients option to respond to the question they can easily recall the answer in case they forget the answer to any of the other 2 questions.

No, you’ll only respond to one security question for which you can recall the answer.

To qualify for a loan, you need to be a registered Safaricom customer with an active M-PESA service for more than 6 months and must be aged between 21 and 60 years.

• Download and install SC Juza mobile App from Google play store. Upon installation, start the registration process by providing all the required information. If registration is successful, log into the app to view the approved loan limit
• Enter the loan amount you would like to borrow and confirm. You will then view a breakdown of the confirmed loan amount i.e., processing fee, excise duty fee, service fee, interest rateamount due for repayment on day 61.
• Read and accept the terms and conditions.
• Click on Apply Loan.
• Your loan application will be evaluated in real time and once approved, you will receive money on your M-PESA mobile wallet.

The process is simple and takes only a few minutes if you provide all the required information.

SC JUZA relies on a number of data points to determine your loan eligibility; some of these data points include availability of Credit Reference Bureau (CRB) data, performance of other bureau loans, among others.

• A negative listing on the Credit Reference Bureau for outstanding loans.
• Failure to provide the required information.
• Having an existing SC JUZA loan.
• Any other reason at the discretion of the Bank.

SC JUZA uses personal data to make lending decisions. We understand that this information is sensitive and that is why we protect your data. For further information, please refer to our data privacy policy.

SC JUZA uses advanced data security and encryption models to ensure that your data is protected. We will not disclose your personal data to third parties unless it is for dedicated business purposes as per the privacy policy, such as reporting defaulted loans to authorised credit reference bureaus.

On the menu;

• Go to Change PIN
• Enter your current PIN
• Enter your new PIN
• Confirm the PIN

On the log in screen;

• Select forgot PIN
• Answer one security question
• Reset your PIN and verify
• Log into the app using your new PIN

The security questions are required to self-reset your log in PIN.

• Log into SC Juza App.
• Select Make Payment at the bottom of the home screen.
• Select Full Payment
• The amount due will be displayed automatically.
• Select Pay. This will redirect you to your M-PESA STK Push to input your M-PESA secret PIN to complete the payment.

This is the MPESA popup on your cell phone requesting you to input your MPESA secret PIN in order to complete payment from your MPESA wallet to SC Juza.

• Log into SC Juza App.
• Select Make Payment at the bottom of the home screen.
• Select Partial Payment and enter the amount you would like to pay.
• Select Pay. This will redirect you to your M-PESA STK Push to input your M-PESA secret PIN in order to complete the payment.

• On the SC Juza mobile app, go to the home page, your loan balance will be displayed.

The payment transaction will be processed on a real-time basis. You will receive an SMS notification on the M-PESA transaction and another SC Juza SMS notification to confirm the payment.

No, you can only make a loan payment for your account.

Early loan repayment is accepted, you will be charged interest only for the days the loan was outstanding.

The normal M-PESA charges apply.