Introducing enhanced security on Standard Chartered cards with 3D SecureTM

3D SecureTM is a new security feature on Standard Chartered credit and debit cards from 28 June 2017.

Key benefits

  • Use your Standard Chartered card for online purchases in a safe and secure manner
  • No hassle of registration will be required for enabling 3D SecureTM
  • For websites with the ‘Verified by Visa’ or ‘Mastercard Secure Code’ marks, no transaction will be authorised without entering the One Time Password (OTP) sent to your registered mobile number. As a result, instances of fraudulent usage on your card on electronic sites will be minimised considerably.

Non-3D SecureTM transactions

Use details on the card:
card number, expiry date, (CVV)

Transaction gets authorised

 

3D SecureTM transactions

Use details on the card
card number, expiry date, (CVV)

OTP gets generated

OTP gets sent to your registered mobile number

Only if both the OTP and the card details entered are correct will the transaction get authorised

How does it work?

The 3D SecureTM feature offers enhanced security through an additional authentication process when you pay online with your Standard Chartered card on websites that are 3D SecureTM compliant, bearing the ‘Verified by Visa’ or ‘Mastercard Secure Code’ marks. This additional authorisation step ensures that only you, as the cardholder, will have the password required to complete the transaction.

  • 1. Shop online at any 3D SecureTM website

  • 2. Enter your Standard Chartered card details during checkout

  • 3. You will receive a OTP to your registered mobile number

  • 4. Enter the OTP in the additional screen

  • 5. Transaction completed

Keep your contact information updated

  • Please ensure that your latest mobile number is updated with Standard Chartered as the OTP will be sent there
  • Please ensure that you have enabled pop-up windows in your browser as you will be required to enter the OTP on a pop-up window on the payment page
  • Please note that some websites are not 3D SecureTM compliant and hence do not ask for a OTP to authorise the transactions. These transactions are inherently unsafe as details on the card (card number, expiry date and CVV code) are sufficient to carry out the transaction.

FAQs

What is 3D SecureTM?

3D SecureTM is an online security feature for credit and debit card transactions that are carried out online. This feature protects you from unauthorised online purchases as you will be required to provide a one-time password (OTP) that is sent to your registered mobile number when you make any online purchases on websites supporting this feature.

Is the 3D SecureTM authentication process applicable for all online purchases?

No, this additional authentication process is applicable only to websites that have enabled the security feature. You will be able to identify if the website is enabled for 3D SecureTM i.e. if the ‘Verified by Visa’ or ‘Mastercard SecureCode’ sign is displayed on the website.

How does 3D SecureTM protect me against unauthorised transactions?

3D SecureTM protects you against unauthorized online purchases as you will be required to enter a OTP, that will be sent to your registered mobile number, before you can complete the online purchase. This additional authorisation step ensures that only you, as the cardholder, will have the password required to complete the transaction.

How much does the 3D SecureTM feature cost?

The 3D SecureTM feature is a free security feature on all Standard Chartered cards.

Do I need to apply for a new Standard Chartered card to enable the 3D SecureTM feature?

No, the 3D SecureTM feature will automatically be applicable across Standard Chartered credit and debit cards.

How can I update my mobile number?

You can update your mobile number via:

  1. Online Banking
  2. Mobile banking app
  3. Our Client Care Centre (24/7) at (8424)3696 0000 (Hanoi) or (8428) 3911 0000 (Ho Chi Minh City)
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Speaking Up

Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.

Disclaimer

Please note that this hyperlink will bring to you to another website on the Internet, which is operated by InTouch, an independent company appointed by the Bank to support its Speaking Up programme. Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the additional terms of use of the website that you are going to visit.

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