We respect your privacy and are committed to keeping your personal information and other data confidential and secure

This Privacy Notice explains the approach taken by Standard Chartered Bank (Vietnam) Limited and the members of the Standard Chartered Group (“SCB”, “we” or “us”) toward the personal information and data that we collect about you (“Your Information”) when you visit this Website, share data via our social media channels, electronically respond to our online advertisements or when you send us communications via any computer, mobile or other similar electronic devices (“Device”). It does not apply to information we collect in other ways e.g. when you are dealing with our staff in a branch or over the telephone. In these cases, there may be other Privacy Notice and terms and conditions that are applicable.

This Privacy Notice is limited to information and data collected on this Website, our social media channels, our online advertisements and electronic communications. Please read the Privacy Notice and terms and conditions of these third-party websites and decide whether they satisfactorily protect your rights.

By using this Website, responding to our online advertisements and/or providing Your Information through our social media channels, you consent to: (a) our use of Cookies (see section 3(a) below) and our use of Your Information as described in this Privacy Notice; and (b) the terms and conditions of this Privacy Notice. If you do not consent then please do not proceed further and do not provide Your Information.

The Website is designed to use Cookies to collect information about how people use the Website (see Use of Cookies) and in some parts of our Website, we specifically ask for Your Information (see Online Forms and Job Applicants). Otherwise, you can use the Website without providing Your Information.

(a) Use of Cookies

Cookies are small data files which are placed on your Device when you visit certain parts of our Website or click on our online advertisements. Cookies and similar technologies are used to identify your Device for the following purposes:

• allow our web server to determine whether the cookies setting on your web browser has been enabled or disabled so that we will know whether data can be collected from your web browser;
• store your login preferences so you do not have to re-select that option when you return to the Website;
• temporarily identify you after you have logged in to a secure page on our Website so that our web server can maintain a dialogue with your web browser in order for you to carry out certain activities;
• temporarily allow you to carry information between pages of our Website to avoid having to re-enter that information;
• track your visits to our Website and recognise your web browser when you are a repeat visitor so that we can gather statistics on the number of new and repeat visitors and evaluate site effectiveness;
• temporarily store information on your link preferences and your movement between web pages to help us to improve the Website and provide a more useful experience;
• make our Website more relevant to your interests; and
• provide online advertisements or offers on our Website or third-party websites which are most likely to interest you.

The above cookies may be placed on your Device by us or by third parties on our behalf (for example, advertising networks and providers of external services like web traffic analysis services).

Most web browsers are initially set up to accept cookies. You can choose to ‘not accept’ cookies by changing the settings on your web browser but if you block all cookies, including strictly necessary cookies, you may find that certain features on our Website will not work properly.

(b) Online Forms

There are sections of the Website where we ask for personal information, for example, when you complete online forms to submit an enquiry, apply for a particular product or service or if you register to use our secure online services such as Online Banking. Please ensure you also read any applicable Terms and Conditions for these products and services.

(c) Job Applicants

Personal information provided on our Website in connection with an application for employment will be used to determine your suitability for a position with the SCB Group and, if applicable, your terms of employment or engagement. Your Information may also be used to monitor our recruitment initiatives and equal opportunities policies. Applicant details may be disclosed to third parties to verify or obtain additional information including education institutions, current/previous employers and credit reference agencies. Credit reference agencies record these searches and you can contact us to find out which agencies we used. Unsuccessful applications may be retained to match your skills to future job opportunities. These are usually retained for up for 12 months but please let us know if you do not wish us to retain Your Information for this purpose.

(d) Electronic Communications and Social Media Channels

If you contact us via email, Devices or our Social media channels, we may keep a record of that correspondence, use and disclose Your Information in accordance with this Privacy Notice.

We will always treat Your Information as confidential. We will use good practices to keep it secure and will otherwise abide by the relevant data protection and privacy laws.

(a) Using Your Information – Purposes

The purposes for which SCB processes personal data include the following:

• to provide you with the products and services the services you have requested and maintaining our relationship with you;
• operational purposes including assessing your suitability for products and services and statistical analysis;
• identity verification, sanctions screening and due diligence checks as may be required under applicable law, regulation or directive;
• credit assessment, including conducting credit checks;
• conducting market research and surveys with the aim of improving our products and services;
• to comply with law or regulation, including requests from local or foreign regulators, government, tax or law enforcement authorities;
• for the prevention and detection of crime (including, without limitation, money laundering, terrorism and fraud prevention, detection and prosecution);
• to seek professional advice, including, in connection with any legal proceedings (including any prospective legal proceedings), for obtaining legal advice or for establishing, exercising or defending legal rights;
• for marketing purposes;
• for surveillance of premises and ATMs.

Please ensure you also read the Terms and Conditions applicable to these products and services.

(b) Marketing

We generally do not use Your Information for marketing purposes but if you apply for products and services on the Website or on any other authorised website by Us, Your Information may be used to inform you about other related products and services of SCB Group that may be of interest.

If you do not wish to be contacted in this way please email to Unsubscribe.vn@sc.com, call our Client Care Centre (24/7) at +84 28 7300 0730/ +84 24 7300 0730 or click here for your feedback.

(c) Disclosing Your Information

We may disclose personal data for any of the purposes specified above to:

• any officer, employee, agent or director of SCB (including subsidiaries, affiliates, representative and branch offices of the Group) professional advisers, third party service providers, agents or independent contractors providing services to support the Group’s business operations under a duty of confidentiality to the Group;
• any person to whom disclosure is allowed or required by law, regulation or any other applicable instrument;
• any court, tribunal, regulator (including national and/or international regulator), enforcement agency, exchange body, tax or other authority where we are required to do so by applicable law and/or regulation; any authority or regulator; any directive, order or request of any authority or regulator; or any agreement with a regulator or an authority;
• any actual or potential participant or sub-participant or assignee, novatee or transferee of the Group’s rights and/or obligations under any transaction between any Group member and you (or any of such person’s agents or professional advisers).

If the recipients are overseas Your Information may be sent to another country including countries with weaker privacy and data protection laws than in your country of residence. We will not otherwise disclose Your Information to third parties unless we have your permission or we are under a legal or similar obligation.

(d) Retaining Your Information

We will retain Your Information for as long as the Purpose for which we collected it continues. It is then destroyed unless further retention is required to satisfy a legal, regulatory or accounting requirement or to protect our interests.

(a) The Internet is not a secure form of communication and sending and receiving information over the Internet carries with it risks including the risk of access and interference by unauthorised third parties. It is your responsibility to maintain the secrecy of any user ID and login password you hold.

(b) Information passing over the Internet may be transmitted internationally (even when sender and recipient are located in the same country) via countries with weaker privacy and data protection laws than in your country of residence. As a result, we do not accept responsibility or liability for the confidentiality, security or integrity of Your Information in connection with its transmission over the Internet.

(c) In order to maintain the security of our systems, protect our staff, record transactions, and, in certain circumstances, to prevent and detect crime or unauthorised activities, we reserve the right to monitor all Internet communications including web and email traffic into and out of our domains.

If you have questions about our Privacy Notice, please reach us at branches or call Client Care Centre (24/7) at +84 28 7300 0730/ +84 24 7300 0730.

We update our Privacy Notice from time to time and ask that you regularly check this Website to make sure you are familiar with the most recent version. Click here to read our Group Privacy Policy.

This Privacy Notice was last updated on 23/02/2023.

Copyright © Standard Chartered Bank (Vietnam) Limited. All rights reserved.