• The Cashback Program (“the Program”) for Standard Chartered credit card (the ‘Card’) Customers allows eligible Standard Chartered credit cardholders (“Cardholder/s”) to accumulate Cashback (“Cashback”) on Qualifying Transactions incurred on their Standard Chartered credit card (Card/s) during the Billing Month, as per the minimum and maximum amount set by the Bank from time to time. Cashback accumulated on such Cards can only be redeemed by credit to the Primary Cardholder’s Card Account.
• Cashback is defined as an accrued amount earned on qualifying transactions at rates decided by the Bank from time to time at its absolute discretion; and which may be credited to the Primary Cardholder’s account on the Primary Cardholder’s request.
• Only qualifying transactions posted by the Bank to the Card Account would be considered eligible for the Program.The billed amount of the qualifying transaction will be considered for Cashback calculation in the statement that the transaction appears.
• Billing Month is defined as the statement period for the Primary Card Account and billed amount is the amount of the qualifying transaction as it appears in the statement of account.

• The Program is open to all Standard Chartered credit cardholders as determined by the Bank from time to time except such Cardholders whose Cards are blocked and who are not in good standing as per the definition of the Bank.
• The Cashback earned by a Supplementary Cardholder(s) will accrue to the account of the Primary Cardholder.

• Participation in the Program is automatic for all eligible Standard Chartered credit cardholders. The Bank may impose fees on the Program at its absolute discretion, which may be varied from time to time.
• Enrolment Date shall mean the date of launch of the Program for the existing Cardholders and the date on which the Primary Account is activated for new Cardholders.
• Enrolment Year – shall mean “any Twelve-month period” commencing on the Enrolment Date.

• The cardholder will earn cashback at a percentage of qualifying transactions as specified by the Bank from time to time, provided the total qualifying transactions incurred in AED (Dirhams) during a billing month meets the minimum amount determined by the Bank.
• The Bank at its sole discretion will round down the total Cashback earned during a billing month to the nearest Dirham. All qualifying transactions billed to the Card Account under this Program are eligible to earn Cashback.
• The following transactions are expressly excluded from the Cashback Program:

•  Balance transfers
• Smart Payment Plans
• Fixed Payment Plans (including School Fee Payment Plan)
• Easy Payment Plans
• Local cash advances
• Credit Card Cheques
• Finance charges
• All fees charged on the Card by the Bank
• Transactions reversed by Merchants
• Any other transactions determined by the Bank from time to time

A Cardholder cannot accrue Cashback for any retail purchase(s) incurred prior to his/her Enrolment Date.

Cashback accumulated by a Cardholder on the Card cannot be combined or used in conjunction with Cashback of his/her other Cards at the time of redemption or transferred to any other card or customer loyalty program unless otherwise specifically notified by the Bank.

The Cashback is not transferable by operation of law or otherwise to any other person or entity. The Cashback is an accrual payable solely at the discretion of the Bank; it is not an attachable account balance and neither is it a balance which may be transferred to any other person or entity.

The accrued Cashback has a monetary value on redemption; it can be redeemed only as a credit to the Primary Card account.

When redeemed, the equivalent value will reflect as a credit to the Cardholder’s Account in the same manner as any other repayment.

The Bank will notify the Primary Cardholder in the monthly card statement of the Cashback accumulated. The Primary Cardholder can only redeem Cashback after it has been reflected as an accumulated balance in the card statement.

In the event the Primary Card account is voluntarily closed by the Primary Cardholder, the Cashback accumulated on his/her Card can be redeemed within 30 days of closure, subject to the same being requested in writing, otherwise the same shall automatically lapse and shall stand forfeited. In the event of cancellation of the Card for any other reason, all accumulated Cashback shall stand forfeited. If the Card is blocked or suspended for any reason whatsoever, then the Cashback accumulated shall stand forfeited but may be reinstated, at the sole discretion of the Bank.

The Bank’s decision on computation, lapse, cancellation, forfeiture, credit, debit and re-instalment of Cashback shall be final, conclusive and binding on the Cardholder.

We disqualify you from participation in the program, if we determine, in our sole discretion that:

• your card account has been blocked, suspended, terminated or closed;

• you face legal proceedings or are under threat of so;

• any of your account with us are delinquent or unsatisfactorily conducted for any reason; and

• you are or are potentially in breach of our banking agreement.

If we disqualify you from the program, all your Cashback point will be cancelled and no longer be available for use under the program.

The Card must not be overdue, suspended, blocked, cancelled or terminated by the Bank at the time of the receipt of request for redemption of Cashback. In any of the above events, it is at the discretion of the Bank whether the Cashback amount may be redeemed or will be forfeited.

The method for redemption of Cashback is that the Primary Cardholder shall have to call the Standard Chartered Phone Banking number (+9714) 600 5222 88, and after the identification process, must request redemption of all or part of the accrued Cashback.

The minimum amount that is allowed to be redeemed in any instance is AED 100/-.

The Bank will credit the Primary Card Account with the Cashback redemption amount requested within 10 working days of receipt of the redemption request from the Primary Cardholder.

On redemption, the Cashback would automatically be subtracted from the Cashback accumulated in the Cardholder’s account.

Cashback must be redeemed by the Cardholder within 12 (twelve) months of earning such Cashback. The Cardholder’s failure to redeem within this period, or such other period as decided by the Bank, shall result in the expiry of the Cashback and the same shall be deducted from the Cashback Balance reflected in the Statement.

Cashback is not exchangeable for other rewards, or refundable, replaceable, or transferable under any circumstances, nor can this be re-converted back to Cashback accrued.

Fraud and/or abuse relating to earning and redemption of Cashback in the Program may result in forfeiture of the Cashback as well as termination and cancellation of the Card.

The Bank reserves the right to cancel, suspend, change or substitute the Cashback or the Cashback conditions or the basis of computation of Cashback or Terms and Conditions of the Program at any time, without giving any intimation to the Cardholder.

The Bank would be deemed to have acted in good faith in response to any oral or electronic instruction or inquiry by the Cardholder in respect of any matter in relation to this Program and the fulfilment of any redemption request. The Cardholder shall not be entitled to claim or allege any loss, damage, liability, expense, etc. attributable, directly or indirectly, to any such good faith action of the Bank and the Cardholder shall indemnify and hold the Bank harmless in respect thereof.

The Program supplements, but does not in any way amend the Credit Card Agreement between the Bank and the Cardholder, and any term referenced but not defined herein would be interpreted in accordance with the Agreement entered between the Primary Cardholder and the Bank (the ‘Credit Card Agreement’). Notwithstanding anything contained herein, in the event there is any contradiction between these Terms and Conditions and the Credit Card Agreement, then terms of Credit Card Agreement shall prevail.

The Cashback Card Cashback programme will be available to existing Card Members at the sole discretion of Standard Chartered Bank

Please note the following:

1. If a transaction is made on your statement generation/billing date, the transaction will be considered for cashback calculation in the following statement.

2. Some merchants take up to 15 days to claim the transaction. If this occurs one day prior to the statement generation/billing date then it will be included in the cashback calculation for that particular month, else this transaction will be considered in the cashback calculation in the following statement.

The Credit Shield Insurance cover is provided by MetLife Insurance and Standard Chartered Bank has no liability to you regarding these benefits. We request you to go through the cover details mentioned in the terms and conditions document in order to understand the coverage offered thoroughly.

Period of Coverage: Coverage will be valid as long as the premiums are paid on a monthly basis, subject to the terms and conditions.

Scope of Coverage: The CSI will provide insurance cover for situations where you are unable to pay the outstanding balance on your credit card in the event of:

• Loss of life

• Permanent Total Disability

• Critical Illness

• Involuntary Loss of Employment (for salaried cardholders only)

• Temporary Total Disability (for self-employed cardholders only)

Premium: The premium will be 0.30% of the monthly outstanding balance on your Cashback Credit card, charged monthly. There will be no premium charged for a month where the outstanding balance on your card is zero.