General Banking Terms and Conditions*

*If you do not see your country listed below, please note that the booklet is being rolled out to Commercial Banking countries in phases – please contact your Relationship Manager for further information.

  1. The General Banking Terms and Conditions (“the booklet”) is a set of simplified and integrated terms and conditions which covers a broad range of core products and services available to clients in our Commercial Banking segment.
  2. Further information on the booklet is available in the Letter of Introduction which can be downloaded from the links below.
  3. Clients who complete and return an original signed copy of the Letter of Acceptance agree that the booklet governs their relationship with the relevant Bank Entity when they apply for and / or are offered banking products and services covered under the booklet.
  4. Please download the relevant version of the booklet and Letter of Acceptance by accessing your country links below.
  5. The booklet may be amended and updated by the relevant Bank Entity from time to time.
  6. Should you have any queries please contact your Relationship Manager.
Country Bank entity Booklet Letter of Acceptance Ancillary Documents
China Standard Chartered Bank
(China) Limited
English Download
Chinese  Download (updated as of 31 July 2017)
English Download
Chinese Download
Letter of Introduction Product Information Sheet Standard Mandate Form Mandate Amendment Form Change of Contact Details English

Chinese
English

Chinese
English

Chinese
English

Chinese
English

Chinese
Download
Download
Download
Download
Download
Download
Download
Download
Download
Download
Ghana Standard Chartered Bank
Ghana Limited
Download (updated as of 11 September 2017) Download Letter of Introduction Product Information Sheet Standard Mandate Form Mandate Amendment Form Change of Contact Details Download Download Download Download Download
India Standard Chartered Bank
India Branch
Download (updated as of 22 August 2016) Download Letter of Introduction Product Information Sheet Standard Mandate Form Mandate Amendment Form Change of Contact Details Download Download Download Download Download
Indonesia Standard Chartered Bank
Indonesia Branch
English Download
Bahasa
Indonesia
Download (updated as of 16 February 2017)
Download Letter of Introduction Product Information Sheet Standard Mandate Form Mandate Amendment Form Change of Contact Details Download Download Download Download Download
Kenya Standard Chartered Bank
Kenya Limited
Download (updated as of 1 July 2017) Download Letter of Introduction Product Information Sheet Standard Mandate Form Mandate Amendment Form Change of Contact Details Download Download Download Download Download
Malaysia Standard Chartered Bank
Malaysia Berhad
English Download
Bahasa
Melayu   
Download (updated as of 15 June 2017)
English Download
Bahasa
Melayu   
Download
Letter of Introduction Product Information Sheet Standard Mandate Form Mandate Amendment Form Change of Contact Details English

Bahasa Melayu
English

Bahasa Melayu
English

Bahasa Melayu
English

Bahasa Melayu
English

Bahasa Melayu
Download
Download
Download
Download
Download
Download
Download
Download
Download
Download
Nigeria Standard Chartered Bank
Nigeria Limited
Download (updated as of 1 July 2017) Download Letter of Introduction Product Information Sheet Standard Mandate Form Mandate Amendment Form Change of Contact Details Download Download Download Download Download
Singapore Standard Chartered Bank Singapore Branch /
(Singapore) Limited
Download (updated as of 15 June 2017) Download Letter of Introduction Product Information Sheet Standard Mandate Form Mandate Amendment Form Change of Contact Details Download Download Download Download Download
Tanzania Standard Chartered Bank
Tanzania Limited
Download (updated as of 11 September 2017) Download Letter of Introduction Product Information Sheet Standard Mandate Form Mandate Amendment Form Change of Contact Details Download Download Download Download Download
Thailand Standard Chartered Bank (Thai)
Public Company Limited
Download (updated as of 15 June 2017) Download Letter of Introduction Product Information Sheet Standard Mandate Form Mandate Amendment Form Change of Contact Details Download Download Download Download Download
UAE Standard Chartered Bank
UAE Branch
Download (updated as of 22 August 2016) Download Letter of Introduction Product Information Sheet Standard Mandate Form Mandate Amendment Form Change of Contact Details Download Download Download Download Download
Uganda Standard Chartered Bank
Uganda Limited
Download (updated as of 1 September 2017) Download Letter of Introduction Product Information Sheet Standard Mandate Form Mandate Amendment Form Change of Contact Details Download Download Download Download Download
Zambia Standard Chartered Bank
Zambia Plc
Download (updated as of 27 September 2017) Download Letter of Introduction Product Information Sheet Standard Mandate Form Mandate Amendment Form Change of Contact Details Download Download Download Download Download
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