General Banking Terms and Conditions and General Banking Terms and Conditions Lite*

*If you do not see your country listed below, please note that the booklet and booklet lite are being rolled out to Commercial Banking countries in phases – please contact your Relationship Manager for further information.

  1. The General Banking Terms and Conditions (“the booklet”) and General Banking Terms and Conditions Lite (“the booklet lite”) are a set of simplified and integrated terms and conditions which covers a broad range of core products and services available to clients in our Commercial Banking segment.
  2. Clients who complete and return an original signed copy of the relevant Letter of Acceptance agree that the booklet / booklet lite (as applicable) governs their relationship with the relevant Bank Entity when they apply for and / or are offered banking products and services covered under the booklet / booklet lite.
  3. Please download the relevant version of the booklet / booklet lite and Letter of Acceptance by accessing your country links below.
  4. The booklet / booklet lite may be amended and updated by the relevant Bank Entity from time to time.
  5. Should you have any queries please contact your Relationship Manager.

Country Bank entity Booklet / Booklet Lite Letter of Acceptance(s) Ancillary Documents
Bangladesh Standard Chartered Bank
Bangladesh Branch
Download (updated as of 19 July 2019) Download Standard Mandate Form Mandate Amendment Form Change of Contact Details Download Download Download
Botswana Standard Chartered Bank
Botswana Limited
Download (updated as of 19 July 2019) Download Standard Mandate Form Mandate Amendment Form Change of Contact Details Download Download Download
China Standard Chartered Bank
(China) Limited
English Download
Chinese  Download (updated as of 19 July 2019)
English Download
Chinese Download
Standard Mandate Form Mandate Amendment Form Change of Contact Details English

Chinese
English

Chinese
English

Chinese
Download
Download
Download
Download
Download
Download
Ghana Standard Chartered Bank
Ghana Limited
Download (updated as of 19 July 2019) Download Standard Mandate Form Mandate Amendment Form Change of Contact Details Download Download Download
Hong Kong Standard Chartered Bank
(Hong Kong) Limited
Download (updated as of 19 July 2019) Download Standard Mandate Form Mandate Amendment Form Change of Contact Details Download Download Download
India Standard Chartered Bank
India Branch
Download Booklet (updated as of 19 July 2019)
Download Booklet Lite(updated as of 29 June 2019)
Download Booklet LoA
Download Booklet Lite LoA
Standard Mandate Form Mandate Amendment Form Change of Contact Details Download Download Download
Indonesia Standard Chartered Bank
Indonesia Branch
English Download
Bahasa
Indonesia
Download (updated as of 19 July 2019)
Download Standard Mandate Form Mandate Amendment Form Change of Contact Details Download Download Download
Kenya Standard Chartered Bank
Kenya Limited
Download (updated as of 19 July 2019) Download Standard Mandate Form Mandate Amendment Form Change of Contact Details Download Download Download
Malaysia Standard Chartered Bank
Malaysia Berhad
English Download
Bahasa
Melayu   
Download (updated as of 19 July 2019)
English Download
Bahasa
Melayu   
Download
Standard Mandate Form Mandate Amendment Form Change of Contact Details English

Bahasa Melayu
English

Bahasa Melayu
English

Bahasa Melayu
Download
Download
Download
Download
Download
Download
Nigeria Standard Chartered Bank
Nigeria Limited
Download (updated as of 19 July 2019) Download Standard Mandate Form Mandate Amendment Form Change of Contact Details Download Download Download
Singapore Standard Chartered Bank
(Singapore) Limited
Download Booklet (updated as of 19 July 2019)
Download Booklet Lite (updated as of 29 June 2019)
Download Booklet LoA
Download Booklet Lite LoA
Standard Mandate Form Mandate Amendment Form Change of Contact Details Download Download Download
Sri Lanka Standard Chartered Bank Sri Lanka Branch Download (updated as of 19 July 2019) Download Standard Mandate Form Mandate Amendment Form Change of Contact Details Download Download Download
Taiwan Standard Chartered Bank
(Taiwan) Limited
English Download
Chinese Download (updated as of 19 July 2019)
English Download
Chinese Download
Financial Consumer Statement (Local version only) Change of Contact Details

Chinese
English

Chinese
Download Download
Download
Tanzania Standard Chartered Bank
Tanzania Limited
Download (updated as of 19 July 2019) Download Standard Mandate Form Mandate Amendment Form Change of Contact Details Download Download Download
Thailand Standard Chartered Bank (Thai)
Public Company Limited
Download (updated as of 19 July 2019) Download Standard Mandate Form Mandate Amendment Form Change of Contact Details Download Download Download
UAE Standard Chartered Bank
UAE Branch
Download (updated as of 19 July 2019) Download Standard Mandate Form Mandate Amendment Form Change of Contact Details Download Download Download
Uganda Standard Chartered Bank
Uganda Limited
Download (updated as of 19 July 2019) Download Standard Mandate Form Mandate Amendment Form Change of Contact Details Download Download Download
Vietnam Standard Chartered Bank
(Vietnam) Limited
English Download
Vietnamese Download (updated as of 19 July 2019)
English Download
Vietnamese Download
Standard Mandate Form Mandate Amendment Form Mandate Schedule Form Change of Contact Details English

Vietnamese
English

Vietnamese
English

Vietnamese
English

Vietnamese
Download
Download
Download
Download
Download
Download
Download
Download
Zambia Standard Chartered Bank
Zambia Plc
Download (updated as of 19 July 2019) Download Standard Mandate Form Mandate Amendment Form Change of Contact Details Download Download Download
Zimbabwe Standard Chartered Bank
Zimbabwe Limited
Download (updated as of 19 July 2019) Download Standard Mandate Form Mandate Amendment Form Change of Contact Details Download Download Download
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