Contact us | Standard Chartered

Customer service

If you need to speak with us and you’re not sure of the right person to contact, you can get in touch with your nearest office or message us on social media.

Contact your nearest office
You can find contact details for each of our markets, including phone numbers.

Find your nearest office
Message us on social media
We have dedicated help accounts on LinkedIn and X.

See how to message us

Report a concern

If you see something suspicious, suspect fraud, or want to raise a concern, you can use dedicated channels. Even if you’re unsure what happened, early reporting helps us protect you and others.

Learn how to stay safe online.

Report suspected fraud

For corporate clients: Please speak to your Relationship Manager or contact Client Services by calling or emailing your local market.

For retail customers: Please call the number on the back of your debit/credit card or your bank statement. You can also tell us about suspected fraud by contacting your local Bank branch or office using the contact details below.

Country	Contact details
Bahrain	Hotline : +973 17578299 Personal Banking +973 531532 Priority Banking 8000 1400 (toll-free)
Bangladesh	Hotline: 16233 or (+88) 09666777111 (24 hours)
Botswana	Personal Banking: (+267) 361 5800
Brunei	From local and overseas: +673 2658000 (Available local time 0730 to 2300hrs)
China	Hotline: 956083/(0755)33382730 (24 hours) Calling from Hong Kong, Macao, Taiwan & overseas: (86-755) 956083/ (86-755) 33382730
Falkland Islands	Client care: +44 (0) 1534 704335
Ghana	Local toll-free number: 0800740100 or 302740100 If calling from overseas: +233 302740100
Hong Kong	To suspend your digital banking account: (+852)2886-8888 Hotline: (+852)2886-8868 (24 hours)
India	Personal Banking: 18002586465 / 18001024734 (24 hours) National Cybercrime report: 1930
Indonesia	Hotline: (021) 579 999 77 (24 hours)
Jersey	Client care: +44 (0) 1534 704335
Kenya	From local and overseas: +254 20 329 3900 or +254 703 093 900 (24 hours)
Malaysia	Emergency hotline: (+60)37849 6888 (24 hours) National Scam Response Centre (NSRC) at: 977
Nepal	Emergency hotline: (+60)37849 6888 (24 hours) National Scam Response Centre (NSRC) at: 977
Nigeria	Hotline: +234 201270 4611 – 4 or +234 800 123 5000 (toll free, 24 hours)
Pakistan	Hotline: 111002 002
Singapore	Personal Banking: (+65) 6747 7000 (24 hours) Priority Banking: (+65) 6846 8000 Select ‘1’ to report a fraudulent transaction
South Korea	From local and overseas: 82-2-1588-1599 From overseas only: 82-2-730-5442
Sri Lanka	Personal Banking: 011 2480480 (24 hours) Priority Banking: 011 4525252 (24 hours)
Taiwan	Hotline: (02) 4058-0088 (24 hours)
Uganda	Personal Banking: (+256) 313294100, from overseas (+256)200524100 (24 hours) Priority Banking: (+256) 313294601, from overseas (+256) 200524601 (24 hours)
United Arab Emirates	Personal Banking: +971 4 403 9639 Priority Banking: 800 4949 (24-hours)
Vietnam	Personal Banking: +84 28 7300 0730 or +84 24 7300 0730 Priority Banking: 1900 6999
Zambia	Personal Banking: 5247 (Available on all local networks) Priority Banking: (+260) 966751500 or (+260) 978751500

Suspicious calls, texts, emails, or social media accounts

If you receive any suspicious communication or spot an account claiming to represent our Bank, report it to us at phishing@sc.com.

Please include any relevant information, attachments, screenshots, or links to help us with our investigation.

Report a security issue

If you have concerns about the security of our websites, applications or online services, or if you identify a potential security vulnerability, please contact security@sc.com.

Bug bounty and security testing

Standard Chartered does not operate a bug bounty programme and does not permit:

hacking, penetration testing or attempts to gain unauthorised access to our systems, applications or services
attempts to access, compromise or disclose Standard Chartered or customer data
activities that may impair, disrupt or interfere with our systems or services
any activity that breaches applicable laws or regulations

If you identify a potential security vulnerability during your normal use of our products, services or online platforms, please:

notify us as soon as possible
do not attempt to exploit the issue
do not access, modify, download or remove data
do not publicly disclose details of the issue

In your report, please describe the issue as clearly as possible and include any information that could assist our investigation. This may include technical details, the affected website, application or service, steps to reproduce the issue, supporting evidence such as screenshots or videos, any actions already taken, and the potential impact of the vulnerability.

A member of our Cyber Security Team will acknowledge receipt of your report and may contact you if additional information is required.

Raise a concern (Speaking Up)

Report a genuine concern about misconduct, including any breach of a legal obligation, breach of our Code of Conduct, fraud or financial crime through our whistleblowing service, ‘Speaking Up’.