Proud to be named ‘Best Customer Experience (CX) Institution of the year’

Living by the Bank’s ‘never settle’ valued behaviour, we won the greatest number of awards of all participating in the Digital CX Awards 2020 organised by The Digital Banker

Especially in current trying COVID-19 times, third-party endorsement means a lot to us, and helps us keep focused, even in tough periods. We were thrilled to be recognised as the most awarded organisation this year, sweeping awards across sixteen categories.

Team members thrilled to have won 16 awards at the Digital CX Awards 2020

Competing against more than 200 nominations, our Standard Chartered Private Bank also won several awards for its innovative and forward-thinking wealth of services and transforming the banking experience for its clients.

Here are the awards Standard Chartered won at the Digital CX Awards 2020:

  • Winner: Outstanding Customer Experience for Financial Inclusion
  • Highly Acclaimed: Best Customer Experience - Social Media
  • Highly Acclaimed: Best Employee Experience
  • Winner: Best Private Bank for Customer Experience
  • Winner: Best Digital Customer Experience in Private Banking
  • Highly Acclaimed: Best Product or Service Innovation
  • Highly Acclaimed: Best Use of Technology for Customer Experience – Overall
  • Highly Acclaimed: Outstanding Digital Customer Experience – Account Opening
  • Highly Acclaimed: Outstanding Digital Customer Experience – Customer Onboarding

 

  • Highly Acclaimed: Best Digital Customer Experience in Retail Banking
  • Highly Acclaimed: Best Customer Experience in Islamic Banking
  • Winner: Best Customer Experience in Takaful
  • Winner: Best Customer Experience in Islamic Banking
  • Winner: Excellence in Net Promoter Score
  • Winner: Best Client Onboarding Initiative
  • Highly Acclaimed: Best Customer Loyalty Program
  • Highly Acclaimed: Best Customer Experience – Credit Card
  • Highly Acclaimed: Best Digital Customer Experience in Wealth Management
  • Highly Acclaimed: Best User Experience - Mobile
  • Winner: Best Digital Customer Experience in Retail Banking