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Online Banking Overview

We have improved Online banking to serve you better.
It's faster, has a new look and is loaded with additional features.

Standard Chartered Online Bill payments

Pay Bills:

View your outstanding bill amount and make instant bill payments using either your bank account or credit card to the following billers:

  • Utilities
  • Mobile Money
  • Airtime

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Standard Chartered Online Account Information

Access Account Information:

Access up to date information on the following types of accounts using this service.

  • Savings Accounts
  • Current Accounts
  • Term Deposits
  • Loan Accounts
  • Credit Cards

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Standard Chartered Online Fund Transfer

Transfer Funds:

Enjoy the convenience of transferring money to other accounts locally and internationally through Online Banking anywhere, anytime.

  • Transfer money between your own accounts or other accounts with Standard Chartered Bank KE.
  • Transfer money to other accounts locally or internationally with other banks

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Standard Chartered Online Loan Services

Access Credit Card Services:

All your Credit Card needs are now taken care of at the click of a mouse.

  • Pay your Credit Card online
  • View your Credit Card transactions
  • Online Reward Redemption
  • Credit Card PIN Generation and Change

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Profile Details Change:

You can now update the following details wherever you are, with our convenient new feature in Online Banking

  • Personal Details
  • Contact Details

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Standard Chartered Online Account Linking

Global Link:

View balances across selected Standard Chartered accounts worldwide. You can link accounts in up to 5 countries to your Online banking and Mobile banking account and access using the Online Banking Username and Password of the selected country.

 

Standard Chartered Online Loan Services

Loan Services:
  • Loan Balance enquiry
  • Loan details enquiry
  • Loan Repayment

 

Standard Chartered Online Loan Services

New Account Opening:
  • Diva Current Account
  • Hifadhi Current Account
  • One Fee Tariff Current Account
  • Personal Current Account
  • Safari Personal Savings Account
  • Saadiq Hifadhi Current Account
  • Saadiq One Fee Tariff Current Account

 

 

Standard Chartered Investment Options

Investments:

View your portfolio or analyse your risk tolerance with our online tool and plan your investments.

 

Standard Chartered Mailbox

Personal Mailbox:

Your Online Banking mail box can be used to send and receive emails from the bank.

 

Standard Chartered Additional Features

Additional Features:
  • View FX rates
  • SMS PIN Registration
  • Contact Details and Address Change
  • USSD Mobile Banking registration

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Standard Chartered Online Personalisation

Personalization:
  • Create nicknames for accounts, cards and loans
  • Change Funds Transfer Limit
  • Customise your alert settings to select your preferred notification mode.

New to Online Banking?

Standard Chartered Mobile Banking

With Standard Chartered Mobile Banking , track transactions, pay bills, transfer money and locate great deals on the go. Take the time to explore Standard Chartered Mobile Banking and discover a whole new world of banking. Access our Mobile Banking App with Touch Login.

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Standard Chartered Mobile Banking

Download the app now

App Store Google Play

or log on to m.sc.com/ from your mobile browser then select country Kenya.

Security

Keep safe and secure online

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FAQ

Online Banking FAQs

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Pay any card

Pay your credit card bills of any bank in UAE from Online Banking.

Pay your Visa or MasterCard credit card bills of any bank in UAE from Online Banking.

1. What is Pay-Any-Card service about?
Pay all your other bank (local UAE bank) credit card bills within Standard Chartered Online banking. Any Credit card with any local banks are acceptable. Card payments can also be performed through Standard Chartered Mobile Banking anytime, anywhere

2. Who is Pay-Any-Card for? Who is eligible for it?
Pay-Any-Card service is only available to Standard Chartered Online Banking customers who hold a Current or Savings account with us. If you're an existing Standard Chartered customer without an Online Banking ID, simply register and be on your way to use Pay-Any-Card service.

3. Do you need to register for Pay-Any-Card service?
You will need to register the payee credit card through Online Banking and you will be able to pay your Non Standard Chartered Bank credit cards (within UAE)

4. Do I have to pay to use this Pay Other Bank's Credit Card service?
Local transfer fees will apply.

5. How do I access Pay-Any-Card service?
You can access this service by:
1.Log in to Online Banking with your username and password
2.Click "Transfers" on the left menu panel
3.Select "Local Transfers" and click on "Add Beneficiary"
4.Select "Local Bank Credit Card" from the beneficiary Type drop down list
5.Fill in the relevant Payee Details, navigate through the setup screens and you are done, your credit card beneficiary has been added.

6. What are the types of Standard Chartered accounts I can pay from?
You can pay from a Standard Chartered Current or Savings account

7. What are the types of Credit Cards I can pay to?
You can pay to any Credit Card issued in the UAE only.

8. Is there a limit on the amount I can pay other Bank's Credit Cards?
Yes. The maximum payment daily and per Pay-Any-Card instruction limit is AED 100,000.

9. How do I know if the payment request has been submitted successfully?
You can check the status of your payment request by:
1.Logging into online banking
2.Under Payments & Transfers > Payments / Transfers History
3.Check if the status is "Successful" or "Rejected"

10. What if the Visa or MasterCard is issued in a foreign currency?
For credit cards issued in a foreign currency, the transferred amounts will be in AED and will be converted into the applicable foreign currency by the Beneficiary Bank at its prevailing exchange rate.

11. What if I provide an inaccurate account number or submit a wrong payment amount?
You have to ensure to provide the accurate number of the Beneficiary Card and the accurate transfer amount. Standard Chartered Bank (UAE) is not responsible for an erroneous credit if an erroneous Beneficiary Card number and/or transfer amount is provided by the user, and the Bank shall not be liable to reverse such erroneous credit to the Beneficiary Card.

12. How long will it take for the funds to be credited to my other Banks' Credit Card account?
Standard Chartered Bank (UAE) shall endeavor to send the transferred amount within 24 hours of the Pay-Any-Card instruction, however the Bank is not responsible for the period within which the proceeds are received by the Beneficiary Bank and credited to the Beneficiary Card. Pay-Any-Card instruction initiated on public holiday will processed on the next working day.

Additional features

View FX Rates
Login to Online Banking and under Get Help, click on the tab “Rates”.

USSD Mobile Banking PIN Registration
Login to Online Banking and where your name appears, click on the tab “Mobile Banking Registration” in order to register for USSD services.

USSD Mobile Banking PIN Change
Login to Online Banking and where your name appears, click on the tab “Mobile Banking Pin Change” in order to change your PIN number for USSD services.

Contact Details and Address Change
Login to Online Banking and where your name appears, click on the tab “Change contact Details”. This will enable you to change your Email Address and Mobile Number.

Login to Online Banking and where your name appears, click on the tab “Change Address Information”.

In case you need to add any additional details to your profile, please contact our 24-hour contact centre on +254 329 3900 / +254 703 093900 / +254 732 143900 for assistance.

Access Credit Card Services

All your Credit Card needs are now taken care of at the click of a mouse.

  • Pay your Credit Card online
  • View and track your Credit Card transactions
  • Request for an increase / decrease of your Credit Card limit

Profile Details Change

Login to Online Banking and where your name appears on the homepage there will be a list of tabs, click on the tab “Change contact Details”. This will enable you to change your Email Address and Mobile Number.

Login to Online Banking and where your name appears on the homepage there will be a list of tabs, click on the tab “Change Address Information”.

In case you need to add any additional details to your profile, please contact our 24-hour contact centre on +254 329 3900 / +254 703 093900 / +254 732 143900 for assistance.

  • Login to Online Banking and click on Change Contact Details or Change Address Information.
  • View and amend your profile information
  • Review changes made to your profile
  • Enter the OTP once received on your registered mobile phone
  • Your request will be submitted

Access Account Information

Access up to date information on the following types of accounts using this service.

  • Savings Accounts
  • Current Accounts
  • Term Deposits
  • Loan Accounts

Request for a cheque book for your existing Current Account(s)*

View and download your transaction history for your bank account(s) for the last 1 year.

Check the status for cheques issued on your account(s)

View and manage your Standing orders and scheduled payments

Online Banking Funds Transfer

Enjoy the convenience of transferring money to other accounts locally and internationally through Online Banking anywhere, anytime.

Funds Transfers to Own Accounts

  • Own Accounts Funds Transfer
  • Transfer money instantly between your own accounts with Standard Chartered Bank KENYA.
  • No beneficiary addition required.

Funds Transfer to other Standard Chartered Bank KENYA Accounts

  • Internal Funds Transfer
  • Transfer money instantly to anyone else who has an account with Standard Chartered Bank KENYA.
  • To do this you will first need to add the account as a beneficiary on Online Banking. This can be done instantly.
  • Choose the e-mail alert option to send a confirmation alert to the beneficiary's e-mail address each time you send money to his/her account.

Local Funds Transfers to Other Banks

  • Local Funds Transfer
  • Transfer money locally to accounts held with other banks in the KENYA using either RTGS or Pesalink.
  • To do this you will first need to add the account as a beneficiary on Online Banking or Mobile App. This can be done instantly.
  • Your funds transfer requests are processed instantly

* For more information on fees, please refer to the service and price guide available on the website www.sc.com/ke

International Funds Transfers

  • International Funds Transfer
  • Transfer money internationally to accounts held with banks outside the KENYA
  • Extensive network of banks that you can make transfers to over 23,000 banks across 200 countries in all major currencies!
  • To make a funds transfer, you will first need to add the account as a beneficiary on Online Banking. This can be done instantly.
  • Your funds transfers are processed on the same day when submitted before 5 P.M (GMT+ 3)
  • For transfers to India, UK and USA you may be required to enter the IFSC code/SORT code/Routing number respectively, of the beneficiary account. This is to be mentioned in the "Transfer Reference" field while executing a funds transfer. 

* For more information on fees, please refer to the service and price guide available on the website www.sc.com/ke

Online Banking - Pay Bills

How do I pay my utility bill?

  • Login to Online Banking and click on "Pay Bills"
  • Select the required Biller Type and Biller Name, and click on "Pay bill"
    Examples
    • To recharge your Airtime:
      Select "Airtime" as the Biller Type and "Safaricom" as the Biller Name.
    • To pay your Nairobi Water bill:
      Select "Utility" as the Biller Type and "Nairobi Water" as the Biller Name.
  • Type in the Mobile number / Utility Account Number / depending on the biller.
  • Pay your bill

How do I register my bill payees?

To avoid typing in your biller and bill details every time you pay, register your biller as a bill payee:

  • Login to Online Banking and click on "Payments".
  • Select the "Add Biller" tab
  • Select the required Biller Type and Biller Name, and click on "Next" to add your biller as a bill payee.
  • Immediately your biller will be displayed under the Pay Bills tab for easy access to make future payments.