Benefits

Features

money other cash

Withdraw up to ZMW50,000 per day Deposit up to ZMW 150,000 per day

atm flexibility deposit withdrawal

Deposit and Withdraw cash from any of our agent locations any day of the week

added value fees and charges

Enjoy zero charges for Cash Deposits. For cash withdraw charges refer to the Tariff Guide or FAQs

form view transaction history

A receipt is issued to you whenever you deposit or withdraw.

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You will receive instant SMS notifications for every transaction performed via agency banking

people cashone personal loan

You can make deposits into your own account or any other Stanchart account at no cost

Agent Locations

Agent Name Location Town
Liquid Intelligent Technologies Shop #029 Mukuba Mall Kitwe
Liquid Intelligent Technologies Stand #59 Centro Mall Kabulonga, Corner Bishop and Kabulonga Road Lusaka
Liquid Intelligent Technologies Lewanika Shopping Mall Lusaka
Liquid Intelligent Technologies Shop #3 Central Park, Lusaka Lusaka
Liquid Intelligent Technologies Cosmopolitan Mall Makeni, between Muchachos and Galitos Lusaka
Liquid Intelligent Technologies East Park Mall – next to Roca Mamas Lusaka
Cloud Smart Enterprise Shop 110 Chamba Valley Shopping Mall, Meanwood Lusaka
Mobrin Colour Drop Limited Unit 21 Centro Mall, Kabulonga, Corner Bishop and Kabulonga Road Lusaka
PORKAS ICT Services Shop No. 11, Makeni Mall Kafue Road Lusaka
Digital Zone 3rd Wing Shop #32, Cosmopolitan Mall Kafue Road Lusaka
Mushambo Travel & Tours Central Park Mall, Corner Church Road and Cairo Road Lusaka
Right Price Limited Levy Mall, Shop No.G35, Church Road Lusaka
Prime Performance Limited Stand # 2204 Shop number 3, Cairo Mall, Cairo Road Lusaka
PORKAS ICT Services Shop No. 11, Makeni Mall Kafue Road Lusaka
Right Price Limited Shop #2 Corner of Blantyre road Opposite old Hungry Lion Ndola
Mobrin Colour Drop Limited Shop No. 5 Z-mart Mall, President Avenue Ndola
PORKAS ICT Services Shop No.18 Kafue River Mall Kafue
PORKAS ICT Services Shop No. 3 Chirundu Mall Chirundu

**Look out for additional agent locations opening near you.

An arrangement that allows a retail outlet to serve as representative of the bank offering transactional services to the bank’s customers as defined by agency banking guidelines.

You can perform your banking transactions at any agent in Zambia which has Standard Chartered Agent Banking Logo available at the agent premises.

Please email us on customer.first@sc.com to obtain further information on requirements to become a Standard Chartered Approved Agent.

As a Standard Charted Bank Zambia customer, you can conduct the following.

  1. cash deposit
  2. cash withdrawal

You will only be allowed to perform cash withdrawal and cash deposit transactions in Zambian Kwacha (ZMW).

To conduct a cash deposit transaction, you (customer) will need the following:

  1. account number
  2. account name

To conduct a cash withdrawal, you (customer) will need the following:

  1. active debit card and PIN

A cash deposit transaction is free of charge. Charges for cash withdrawals are as below;

CLIENT CHARGES
Amount Withdrawal Fee
1 – 150 ZMW 10
150.01 – 250 ZMW 12
250.01 – 700 ZMW 15
700.01 – 1,500 ZMW 20
1,500.01 – 2,000 ZMW 30
2,000.01 – 4,000 ZMW 40
4,000.01 – 10,000 ZMW 50

Charges will be built into the transaction and will show in your bank statement. No fees should be paid to the agent for any transaction.

Yes, both cash deposit and cash withdrawal transactions are real time.

  • Once the transaction is completed, you (customer) will receive an SMS instantly.
  • Email notification (if already registered) will be received at the end of the day.
  • Additionally, the agent will also provide a transaction receipt for every transaction
  • You (customer) must always collect the receipt from the agent.

This will be dependent on the availability of the agent.

In case the transaction is rejected or fails, the agent will provide you (customer) a receipt.

Any cash deposit or cash withdrawal transaction done via agent banking will reflect with a narration of AGBK cash deposit/ AGBK cash withdrawal narration along with the agent name.

If you suspect any unauthorised transactions on your account, please report this to our Contact Centre. Provide details such as:

  1. Your full name
  2. Account number
  3. Transaction type (cash withdrawal or cash deposit)
  4. Date and time of transaction
  5. Amount involved

If there is a disputed transaction on your account, please report this to our contact centre. Provide the following details:

  • Your full name
  • Account number
  • Transaction type (cash withdrawal or cash deposit)
  • Date and time of transaction
  • Amount involved
  • Receipt of the transaction

Note: Disputed scenarios can be as follows.

  1. Cash deposit/ cash withdrawal at agent premises not reflecting in your account
  2. Cash deposit/ cash withdrawal at agent premises differs from what is credited/ debited in your account

You should call the Standard Chartered Bank 24-hour contact centre number 5247 (available on all local networks) and provide the transaction details for us to investigate.

If you require further assistance, please email us on customer.first@sc.com or call our 24-hour contact centre on 5247.

Agent Banking Enjoy convenient banking at our agent locations around you

Disclaimer

This is to inform that by clicking on the hyperlink, you will be leaving www.sc.com/zm and entering a website operated by other parties:

Such links are only provided on our website for the convenience of the Client and Standard Chartered Bank does not control or endorse such websites, and is not responsible for their contents.

The use of such website is also subject to the terms of use and other terms and guidelines, if any, contained within each such website. In the event that any of the terms contained herein conflict with the terms of use or other terms and guidelines contained within any such website, then the terms of use and other terms and guidelines for such website shall prevail.

Thank you for visiting www.sc.com/zm

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