BANK WITH US
BANK WITH US
At Standard Chartered we understand that we all live busy lives so we are designing and developing an even faster account opening solution where you can open an account in lightning speed.
We are excited to announce our new World Class account opening experience that you are going to love.
Enjoy the convenience of transferring money to other accounts locally and internationally through SC Mobile anywhere, anytime.
Access up to date information on the following types of accounts using this service: Savings Accounts, Current Accounts, Fixed Deposits, Loan Accounts and Credit Cards.
Make instant bill payments using either your bank account or credit card to the following: Utilities, Mobile Money and Airtime.
There are a number of benefits when you open your SC Mobile Account.
You may save and resume your application and you will have within 30 days to complete your application counting from the day you start the account opening journey.
You can open an account and track your status of your accounts. We will even send you reminders to ensure that you can open your bank account as fast as possible.
Online Banking is a simple, hassle-free and secure Internet Banking service available to all Standard Chartered customers in Zambia. Online Banking gives you access to your account using the Internet. Online Banking offers you the following services wherever you have access to the Internet:
Mobile Banking service gives you access to your account direct from your mobile phone, safely and easily.
Standard Chartered’s Mobile Banking service gives you access to your account direct from your mobile phone, safely and easily.
To access our mobile phone banking service, just dial *424#. The service is menu based and all functionalities available will be displayed after successful PIN verification.
To register for Mobile Banking, you must have a Standard Chartered bank account. If you do not have one, simply visit any of our branches and open an account with us. The service is available on all mobile networks in Zambia (Airtel, MTN and Zamtel). Once registered, customers will receive their one-time PIN via SMS on their registered mobile number. This PIN must be changed to access the service.
To access our Mobile Banking service simply dial *424#. Other benefits of registrations include SMS alerts for selected credit and debit card transactions.
All linked accounts that you maintain with Standard Chartered Bank will be automatically included on the list of self-accounts. This will enable you to move funds between your current account to your savings account and vice versa.
For charges refer to the tariff guides.
The terms and conditions for our mobile banking services are available here.
There are two options to deposit cash on the machines:
The maximum number of notes that can be slotted in the depository per transaction is 200 notes. The machine will not accept deposits of more than 200 notes.
The maximum deposit amount is ZMW20,000. This means that the machine will accept any amount below or equal to ZMW20,000 per deposit.
You can deposit as many times as possible for free up to an amount of ZMW100,000.
There is no cut-off time for deposits. Deposits can be made at any time of the day for FREE.
Funds deposited reflect immediately on the account for all successfully completed deposits. At the end of a successful transaction, the machine will produce a receipt with the words ‘Accepted Cash’ as proof of the successful deposit. In addition, the beneficiary will receive an SMS text message on their mobile phone confirming the deposit.
An unsuccessful transaction is one:
If a deposit is not reflecting on the account, the matter must be reported to the nearest branch. The matter can also be reported via mobile phone using the bank’s Client Care Centre toll free line: Dial 5247 (All mobile networks). Terms and conditions apply.
If a deposit fails and notes are retracted by the machine the matter must be reported to the nearest branch. The matter can also be reported via mobile phone using the bank’s Client Care Centre toll free line: Dial 5247 (All mobile networks). Terms and conditions apply.
No. Only local currency will be accepted. The machine will reject foreign currency
The machine accepts ZMW100 bills, ZMW50 bills, ZMW20 bills, and ZMW10 bills. The machine will reject any other denominations.
The machine will accept and sort notes even if they are mixed. The machine will count the notes and display the breakdown on the screen for confirmation.
The notes MUST not be bundled, stapled or clipped. All money clips, rubber bands and staples must be removed before the deposit is made. The machine will reject all notes with rubber bands, staples or clips.
The machine will not accept any coins. Coins are not allowed and MUST not be deposited on the machine.
The machine will not accept cheques. Only local currency cash will be accepted.
Deposits can be made with or without a bank card.
Yes. Deposits can be made by a third party using the ‘Cardless’ option on the machine. A valid Standard Chartered Bank Zambia account number will be required for the deposit to be made.
No. The machine will accept deposits made to Standard Chartered Bank Zambia accounts only.
Deposits can be made from the following locations of Standard Chartered Bank Zambia branches and ATM sites:
Our online statements are absolutely free. No fees are charged for this service, regardless of how regularly you choose to receive them.
Our eStatements are password protected and therefore very secure. Statements cannot be viewed without the password.
Delivered in an easily recognisable format, our electronic statements look the same as a conventional paper statement.
You can choose to have your eStatements delivered to up to three email addresses.
Standard Chartered Bank’s wide network of Automated Teller Machines (ATM) provides you with a safe and convenient way to conduct your day to day banking. You no longer have to carry large sums of cash with all the attendant risks and with our wide ATM network you are guaranteed of a peace in terms of access to cash 24/7.
We offer a wide range of service on our ATMs including the following:
We also issue Visa Debit Cards on ZMK and USD (ZMK equivalent will be dispensed) accounts for use on our ATMs with the following benefits for your convenience:
Enjoy the convenience of internet based transactions and the ability to purchase products and services at Visa branded Point of Sale terminals both locally and internationally.
Every transaction you make with your Visa Electron Debit Card is fully authorized giving the highest level of security to cardholders, retailers and issuing bank. PIN protected card to ensure greater security.
Bank from the comfort of your home, office or anywhere in the world with Phone Banking. Simply call our Client Care Centre and our Customer Service Representatives will help you with a range of banking products and services. To call our 24/7 Client Care Centre, please dial 5247 on all Zambian mobile networks.
Explore everything that can be done digitally in just minutes
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