Standard Chartered offers easy, secure and reliable personal banking services online, on mobile and in-person

Online Banking is a simple, hassle-free and secure Internet Banking service available to all Standard Chartered customers in Zambia. Online Banking gives you access to your account using the Internet. Online Banking offers you the following services wherever you have access to the Internet:

• Consolidated account and individual balances for all accounts under your relationship number/s held with the bank
• Online Banking inbox – this allows you to communicate with the bank instantly. You will also receive email alerts and confirmations for all transactions done through online banking.

• Change password
• Change contact details (residential, postal, phone number and email)
• Subscribe to email alerts

• Transaction details and account information
• Cheque book request
• Statement request
• Account statement download
• Status of issued cheques

• Pay your utility bills as well as make third-party bill payments

• Account to account transfers with Standard Chartered (own A/C’s and other SCB A/C’s)
• Local Interbank transfer
• Telegraphic transfer (international)
• Beneficiary maintenance

• FX rates enquiry

• Standing order set up (daily, weekly, monthly, half yearly, yearly)
• View standing orders within Standard Chartered

Mobile Banking service gives you access to your account direct from your mobile phone, safely and easily.

• Fund Transfer – Transfer funds between self or nominated accounts from anywhere, anytime.
• Pay Bills – Pay bills with a range of service providers such as water utility companies and pay TV.
• Cheque Book Request – Request a new cheque book to be picked up from the nearest branch or registered address.
• Forex Rate – Access the most recent foreign exchange rates direct from your phone.

• Check your balance – Access both your available and book account balances
• Mini-statement – View details of the last 2-3 transactions on either selected or all accounts you maintain with us
• Full statement – Request a full statement to be delivered or picked up from the nearest branch or registered address
• My settings – Change your password and main your operating account
• Airtime top up – Top up not only your numbers but also those belonging to friends and family across all local mobile networks

Standard Chartered’s Mobile Banking service gives you access to your account direct from your mobile phone, safely and easily.

To access our mobile phone banking service, just dial *424#. The service is menu based and all functionalities available will be displayed after successful PIN verification.

To register for Mobile Banking, you must have a Standard Chartered bank account. If you do not have one, simply visit any of our branches and open an account with us. The service is available on all mobile networks in Zambia (Airtel, MTN and Zamtel). Once registered, customers will receive their one-time PIN via SMS on their registered mobile number. This PIN must be changed to access the service.

To access our Mobile Banking service simply dial *424#. Other benefits of registrations include SMS alerts for selected credit and debit card transactions.

All linked accounts that you maintain with Standard Chartered Bank will be automatically included on the list of self-accounts. This will enable you to move funds between your current account to your savings account and vice versa.

For charges refer to the tariff guides.

The terms and conditions for our mobile banking services are available here.

Our online statements are absolutely free. No fees are charged for this service, regardless of how regularly you choose to receive them.

Our eStatements are password protected and therefore very secure. Statements cannot be viewed without the password.

Delivered in an easily recognisable format, our electronic statements look the same as a conventional paper statement.

You can choose to have your eStatements delivered to up to three email addresses.

Standard Chartered Bank’s wide network of Automated Teller Machines (ATM) provides you with a safe and convenient way to conduct your day to day banking. You no longer have to carry large sums of cash with all the attendant risks and with our wide ATM network you are guaranteed of a peace in terms of access to cash 24/7.

We offer a wide range of service on our ATMs including the following:

• Cash withdrawal
• Balance inquiry
• Mini statement
• Pin change/Pin generation for new cards

We also issue Visa Debit Cards on ZMK and USD (ZMK equivalent will be dispensed) accounts for use on our ATMs with the following benefits for your convenience:

• Cash withdrawal from your account anytime anywhere
• Internet Point of Sale(POS) transactions

Enjoy the convenience of internet based transactions and the ability to purchase products and services at Visa branded Point of Sale terminals both locally and internationally.

• Easy replacement of lost cards
• Secure

Every transaction you make with your Visa Electron Debit Card is fully authorized giving the highest level of security to cardholders, retailers and issuing bank. PIN protected card to ensure greater security.

Bank from the comfort of your home, office or anywhere in the world with Phone Banking. Simply call our Client Care Centre and our Customer Service Representatives will help you with a range of banking products and services. To call our 24/7 Client Care Centre, please dial 5247 on all Zambian mobile networks.

• Balance enquiries
• Transaction enquiries
• ATM card pin activation
• ATM/Debit card hot-listing
• Loan application status
• Early settlement enquiries
• Digital banking queries

• Exchange rates
• Lending rates
• Deposit rates
• Tariffs

• Deposit accounts
• Personal loan
• Mortgage loan

• Account opening procedure
• Account closing procedure
• Complaints/investigations