Get the answers to your banking needs in the following ways

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Reach Us

We value our relationship with you and would love to hear about your experience with us.

Reach Us

You can leave your contact details in the form below and we will get in touch with you

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Talk to Us

At Standard Chartered, we are committed to make banking a pleasant experience. As such we always welcome your enquiries, feedback and suggestions.

Talk to Us

Direct Banking:
5247 (Available on all local networks)

Priority Banking: 260966751500; 260978751500

Corporate and Institutional Banking: 260 211422129-34

Commercial Banking: 260 211422129-34

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Visit us

Use the branch locator to find the nearest branch or ATM

Locate Us

Click here to locate our Branch and Shared ATM Network locations.

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Compliments & Complaints

Tell us your experience

At Standard Chartered, your feedback matters to us.

If you would like to share your feedback you can email us securely via Online Banking or the Standard Chartered Mobile App in a few simple steps:

  • Log in to your Online Banking account.
  • Click on your name at the top-right of the page, and select ‘Mailbox’ from the drop-down menu.
  • Follow the instructions to authenticate your login via the SC Mobile App or generate an offline PIN.
  • Click on ‘Compose Message’ to submit your secure message.
  • Log in to the SC Mobile App.
  • Click on the drop-down menu at the top-left of the screen.
  • Click on ‘Inbox’ and select the ‘Secure Mail’ tab.
  • Click on the icon at the top-right of the screen and compose your secure message.

We are committed to providing the best banking experience for all our clients and will do everything we can to ensure your concerns are addressed.


In the event that you need to further escalate the matter, please:

  1. Write to the Head Retail Banking, Standard Chartered Bank Northend, P.O. Box 31353, Lusaka, Zambia.
  2. Write to the Managing Director/ CEO, Standard Chartered Bank Head Office, Standard Chartered House, P.O. Box 32238, Lusaka, Zambia.

If you are still not satisfied with our resolution, you reserve the right to seek redress from a court of competent jurisdiction or the below regulators.

i) Bankers Association of Zambia
ii) Consumer Protection and Competition Commission
iii) Bank of Zambia
iv) A financial Ombudsperson

Contact Us


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