Get the answers to your banking needs in the following ways

Zm digital banking x y
Zm digital banking x y

Reach Us

We value our relationship with you and would love to hear about your experience with us.

Reach Us

You can leave your contact details in the form below and we will get in touch with you

Zm digital banking x y
Zm digital banking x y

Talk to Us

At Standard Chartered, we are committed to make banking a pleasant experience. As such we always welcome your enquiries, feedback and suggestions.

Talk to Us

Direct Banking:
5247 (Available on all local networks)

Priority Banking: 260966751500; 260978751500

Corporate and Institutional Banking: 260 211422129-34

Commercial Banking: 260 211422129-34

Zm digital banking x y
Zm digital banking x y

Visit us

Use the branch locator to find the nearest branch or ATM

Locate Us

Click here to locate our Branch and Shared ATM Network locations.

Zm digital banking x y
Zm digital banking x y

Compliments & Complaints

Tell us your experience

At Standard Chartered, your feedback matters to us.

If you would like to share your feedback you can email us securely via Online Banking or the Standard Chartered Mobile App in a few simple steps:

VIA ONLINE BANKING STEPS
  • Log in to your Online Banking account.
  • Click on your name at the top-right of the page, and select ‘Mailbox’ from the drop-down menu.
  • Follow the instructions to authenticate your login via the SC Mobile App or generate an offline PIN.
  • Click on ‘Compose Message’ to submit your secure message.
VIA SC MOBILE APP STEPS
  • Log in to the SC Mobile App.
  • Click on the drop-down menu at the top-left of the screen.
  • Click on ‘Inbox’ and select the ‘Secure Mail’ tab.
  • Click on the icon at the top-right of the screen and compose your secure message.

We are committed to providing the best banking experience for all our clients and will do everything we can to ensure your concerns are addressed.

ALTERNATIVE DISPUTE RESOLUTION SCHEME

In the event that you need to further escalate the matter, please:

  1. Write to the Head Retail Banking, Standard Chartered Bank Northend, P.O. Box 31353, Lusaka, Zambia.
    Email: zambia.ceo@sc.com
  2. Write to the Managing Director/ CEO, Standard Chartered Bank Head Office, Standard Chartered House, P.O. Box 32238, Lusaka, Zambia.
    Email: zambia.ceo@sc.com

If you are still not satisfied with our resolution, you reserve the right to seek redress from a court of competent jurisdiction or the below regulators.

i) Bankers Association of Zambia
ii) Consumer Protection and Competition Commission
iii) Bank of Zambia
iv) A financial Ombudsperson

Disclaimer

This is to inform that by clicking on the hyperlink, you will be leaving www.sc.com/zm and entering a website operated by other parties:

Such links are only provided on our website for the convenience of the Client and Standard Chartered Bank does not control or endorse such websites, and is not responsible for their contents.

The use of such website is also subject to the terms of use and other terms and guidelines, if any, contained within each such website. In the event that any of the terms contained herein conflict with the terms of use or other terms and guidelines contained within any such website, then the terms of use and other terms and guidelines for such website shall prevail.

Thank you for visiting www.sc.com/zm

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