Priority Banking

Welcome to Standard Chartered Priority

Welcome to a privileged world of wealth solutions and rewards.

Seamless high quality everyday banking

As our Priority Banking customer, you deserve the best. We place an experienced team of managers and specialists at your service along with exclusive and differentiated banking channels, so you can enjoy a premium level of service and attention – wherever you are.

Seamless high quality everyday banking

Dedicated banking channels

You will have a dedicated and skilled relationship manager to manage your interests and oversee your total banking relationship. Your relationship manager is supported by a qualified and experienced team of customer service managers and product specialists who can assist you on a wide range of financial solutions such as investments, foreign exchange, mortgages and account services.

You can rest assured that you will always receive a high level of service, expertise and attention in your banking relationship with us.

As a Priority Banking customer you also have access to dedicated banking channels:

  • Priority Banking Centres at, Lusaka Main Branch, Northend Branch Lusaka, Kabulonga Branch, Levy Branch Lusaka and Zambia Way Priority Center, Kitwe
  • Dedicated Priority Banking Tellers at selected branches
  • 24-hour Priority Banking Service Line, call +260 966 751500 or +260 978 751500
Simplified and fast track processes

We understand your need for a faster, simpler and differentiated banking experience, that’s why your interactions with us are always facilitated through selected dedicated banking channels. Your transactions and applications will be fast-tracked through our Priority Banking exclusive channels, freeing up your time for the more important things in life.

To ensure that we deliver to your highest expectations we commit to you that you only need to ask us once to do something for you and we will get it done.

Please be advised that

  • Eligibility criteria apply for membership to the Priority Banking program. Your admission to Priority Banking is at our discretion
  • Not all products, benefits and services under Priority Banking may be available in all countries and are subject to local regulations. We may vary or withdraw these services at any time.
  • You can find out the current services available to you by contacting your Relationship Manager, via phone banking, visiting our branches or from the Standard Chartered Bank website in your country.

Grow your wealth and property

With so many choices out there, investing can be complex. But, with Priority Banking’s holistic wealth care approach, your relationship team will help you with solutions that best fit your goals, risk profile and life stage.

Grow your wealth and property

Property investment solutions

Whether you are a seasoned or first-time property investor, we have made it our priority to help you secure the right loans and support you on maximising returns from your investments in property.

Our property investment solutions come with specially customised benefits that help you capitalise on the opportunity:

  • Higher loan sizes
  • Faster approvals through fast-track processes for your applications
  • Preferential pricing tailored by your Relationship Manager

What’s more, our Relationship Managers and Mortgage Specialists can also help you negotiate the complexities of mortgages and loans in the property market.

Please be advised that

  • Eligibility criteria apply for membership to the Priority Banking program. Your admission to Priority Banking is at our discretion.
  • Not all products, benefits and services under Priority Banking may be available in all countries and are subject to local regulations. We may vary or withdraw these services at any time.
  • You can find out the current services available to you by contacting your Relationship Manager, via phone banking, visiting our branches or from the Standard Chartered Bank website in your country.
Investment portfolio

Your investment portfolio comprises wealth-generating instruments designed to help you achieve your long term financial needs.

  • We first work out your long-term financial needs, such as property investments, funding your child’s education or preparing for your retirement to ensure you enjoy a quality lifestyle.
  • We will help you build a portfolio that is suitable for your profile and maximises your returns, such that these goals can be attained optimally within your required timeframe.
  • These portfolios comprise of traditional investments such as deposits as well as giving you exposure to a diversified range of asset classes, depending on your financial objectives.

Making global banking simple

Your global connectivity is as important as your local needs. Whether you are travelling overseas, settling in a new country or investing overseas, we are able to provide comprehensive solutions to meet your financial needs, onshore and offshore.

Making global banking simple

International recognition for you and your family

As a Priority Banking customer, your status extends worldwide and your family will enjoy the same recognition whether at home or overseas.

Designated international banking centres worldwide

A warm welcome awaits you and your family at more than 200 Priority Banking or designated International Banking Centres across Asia, Africa and the Middle East.

Simply present your Priority Banking ATM or Visa Infinite Card at over 200 designated centres across Asia, Africa and the Middle East to enjoy:

  • Access to our exclusive Priority Banking lounge facilities.
  • Local and offshore banking information upon request.
  • Preferential foreign currency exchange rates.
Free international outward fund transfers

Take advantage of complimentary outward fund transfers at our branches and online, when transferring money internationally between your Standard Chartered Accounts.

Free ATM cash withdrawals worldwide

Your Priority Banking ATM Card is your passport to financial convenience as you can access your accounts and make cash withdrawals free of charge at Standard Chartered ATMs.

Foreign Exchange Discounts at Travelex Worldwide

Present your Priority Banking cards and you will receive special discounts on foreign exchange at Travelex outlets in over 700 locations across 20 countries.

Terms and conditions

  1. International services or benefits may not be available in all countries and are subject to local regulations. Please contact your branch or your relationship manager for more details.
  2. Preferential rates on foreign exchange only applicable to countries with preferential foreign exchange rates for local Priority Banking customers.
  3. You will either receive a fee rebate after the outward telegraphic transfer has taken place. However, you will still need to pay the fees imposed by other banks and any other charges and we may charge you for certain telegraphic transfers. You can find out about any charges by contacting your Relationship Manager, visiting our Priority Centres or from the Standard Chartered Bank website in your country. This applies to fund transfers between Standard Chartered accounts only.
  4. All fee waivers, charges and exchange rates are subject to change at the Bank’s discretion and may be adjusted from time to time.
  5. Travelex discounts subject to Travelex Terms and Conditions. Conversion shall be effected at the Bank’s then prevailing rate of exchange for such currency or any rate prescribed by any relevant organisation involved in the services or package. For details of rate discounts, please refer to www.travelex.com/rewardscard

Protecting you and your family against the unexpected

The future is unpredictable. Make preparations to protect yourself from the unexpected to ensure that you and your family are never caught off guard.

Protecting you and your family against the unexpected

Purchase protection

The service you want should always come with the peace of mind you need. That’s why all the transactions you make and the high-value goods you purchase are protected by us.

Most importantly, the Priority Banking Visa Infinite card is the key to unlocking the benefits of your total banking relationship with us. The card gives you access to the points that you can earn with all your card spends.

Please be advised that

  • Eligibility criteria apply for membership to the Priority Banking program. Your admission to Priority Banking is at our discretion.
  • Not all products, benefits and services under Priority Banking may be available in all countries and are subject to local regulations. We may vary or withdraw these services at any time.
  • You can find out the current services available to you by contacting your Relationship Manager, via phone banking, visiting our branches or from the Standard Chartered Bank website in your country.
Multi-trip Travel Insurance

Insurance that covers you, for international and local trips. To activate the coverage, all you need to do is charge your Infinite Card at least once when you’re overseas.

Going the extra mile and rewarding you more

We understand your aspirations and are here to help you achieve them. As a Priority Banking client, you have our promise of total commitment with exceptional service and attention to your needs. Besides going the extra mile for you, Priority Banking also recognises and rewards your total relationship with us.

Going the extra mile and rewarding you more

Exclusive Visa Infinite Card

As a Priority customer you will receive a Visa Infinite Debit Card which is the ultimate status and recognition card providing unprecedented levels of service and outstanding benefits. Visa Infinite is accepted at more places than any other top-end premium card.

For additional Visa Infinite travel benefits* visit www.visainfinitecard.com for full details and terms and conditions.

  • Medical & Legal Referral: Free worldwide medical and legal advice
  • Emergency Cash Disbursement: Emergency funds up to USD5,000
  • Multi-trip travel insurance: Insurance that covers you for international and local trips for up to 90 days’. To activate this, use your Visa Infinite card to pay for the travel.
  • From flight reservations to restaurant recommendations, Visa Infinite Concierge offers a host of services 24 hours a day.
  • Visa Infinite cardholder is entitled to unlimited free airport lounge access at more than 800 LoungeKey lounges globally as well as one free guest per visit. For more information visit www.loungekey.com/ssavisainfinite
  • Hundreds of Visa deals, discounts and privileges that you can take advantage of both at home and overseas
  • When paying with your Visa Infinite card, you will benefit from Purchase Protection for stolen or damaged goods purchased

*Subject to Visa Terms and Conditions

Household Recognition and Family Benefits

We know that your family is your greatest asset, so we have also made them our priority. That’s why we have a wide range of differentiating and exclusive benefits to offer you – some of which you can share with your family:

  • Complimentary Priority Banking membership extended to your spouse and children upon request
  • Access to our special Priority Banking Centres, dedicated tellers and hotlines
  • Privileged pricing on banking transactions and services
  • Secondary Visa Infinite Debit Card for joint account holders
Superior lifestyle privileges

A range of travel, lifestyle and entertainment privileges that the whole family will appreciate.

Concierge services for the cardholder

From travel bookings and restaurant reservations to shopping, your life becomes a whole lot easier with our Concierge Service there to support you. Valid in selected countries.

Our Products

Disclaimer

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