Access your account 24 hours a day, 365 days a year.


What is Online/Internet Banking?

Online Banking is a simple, hassle-free and secure Internet Banking service available to all Standard Chartered customers in Zambia. Online Banking gives you access to your account using the Internet.


Online Banking offers you the following services wherever you have access to the Internet:

Personal Home Page
  • Consolidated account and individual balances for all accounts under your relationship number/s held with the bank
  • Online Banking inbox – this allows you to communicate with the bank instantly. You will also receive email alerts and confirmations for all transactions done through online banking.
Personal Updates
  • Change password
  • Change contact details (residential, postal, phone number and email)
  • Subscribe to email alerts
  • Transaction details and account information
  • Cheque book request
  • Statement request
  • Account statement download
  • Status of issued cheques
Bill Payments
  • Pay your utility bills as well as make third-party bill payments
Funds Transfer
  • Account to account transfers with Standard Chartered (own A/C's and other SCB A/C's)
  • Local Interbank transfer
  • Telegraphic transfer (international)
  • Beneficiary maintenance
Market Watch
  • FX rates enquiry
Standing Orders
  • Standing order set up (daily, weekly, monthly, half yearly, yearly)
  • View standing orders within Standard Chartered


    • Who can apply for this service?

      To use this service, you must have at least a transactional (CASA) account with Standard Chartered Bank, Zambia. Register instantly by visiting, select Online Banking and click instant registration. You can also call our call centre on 5247 (toll free- all mobile networks), or visit your nearest Standard Chartered branch.

    • How do I apply for this service?

      You can register instantly using your debit card details by visiting, select Online Banking and click instant registration. You can also call our call centre on 5247 (toll free- all mobile networks), or visit your nearest Standard Chartered branch.

    • Can I use my ATM PIN to log in? Or use my Phone Banking PIN?

      No, your Online Banking ID and password are unique to this service. However, you can use your ATM card details to register instantly for Online Banking as well as rest your forgot username or password.

    • What happens when my ID is invalid? What should I do if I have forgotten my ID/password?

      Simply reset your ID and password instantly by using the forgot username/password feature available on the login page. You will need your ATM card details to perform this.

Learn more »

Call Us

(On all mobile networks)
+260 966 999 990
(24-hour hotline)
+260 977 999 990
(24-hour hotline)

Contact Me

Alternatively, please complete our contact form and we will be in touch as soon as possible.

Contact Me »

Email Us

Please send us a message and we will be in touch as soon as possible.

Email Us »

Locate Us

Visit the branch that is nearest to you.

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Express Banking

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Speaking Up

Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.


Please note that this hyperlink will bring to you to another website on the Internet, which is operated by InTouch, an independent company appointed by the Bank to support its Speaking Up programme. Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the additional terms of use of the website that you are going to visit.