Security Advice

Safe and secure, Standard Chartered's Internet Banking service is fully compliant with the Chinese regulatory requirements for Online Banking. We employ the 128-bit Secure Socket Layer (SSL), which is one of the strongest encryption technology most commonly used by large-scale online merchants, banks, and brokerages worldwide. All online sessions between you and the bank are protected by up to 128-bit encryption, which safeguards your information against disclosure to third parties.

High-risk transactions are also subject to a "Two-Factor authentication (2FA)" security check in order to verify the identity of the customer. When you undertake this type of transaction, we will send a One-Time-Pin (OTP) via SMS to your cell phone, and the transaction can only be completed once the OTP is entered during your online banking session.

Please ensure that the mobile phone number is registered under your name; otherwise, the Bank may in accordance with relevant regulatory requirement suspend your e-banking service.

We strongly recommend you do not perform Internet banking transactions on a shared PC unless you are sure it is safe to do so. If you really must, please clear the browser cache after each session so that your account information is removed. You should also consider changing your password when you think it is safe.

Besides maintaining the confidentiality of your Internet banking password, you should also take the following precautions:

  • Do not click on a URL to login into the site. Always type in www.standardchartered.com.cn/en.
  • Remember to log out of the system and close your browser whenever you leave your computer, even for a short while.
  • Clear your browser's cache on a regular basis so that your account information is removed. This is particularly important if you are using a shared PC, in which case you should clear it after each session.
  • If you receive any suspicious communications please alert us at immediately at 800 820 8088.
  • Check your last log-in date and time whenever you log into iBanking.
  • Always use the latest recommended Internet browser that is equipped with the up to date security features.
  • Update your PC with latest anti-virus software, personal firewall and security updates for browsers.
To Protect Your Internet Banking Password, We Recommend That:
  • Do not choose a password that is easily identifiable, such as your personal telephone number, birthday or other personal information.
  • Avoid using sequential numbers (such as 123456) or the same number more than twice (such as 123226).
  • Use alphanumeric passwords that contain both characters and numbers, such as rks976ijk or 15ritca.
  • Always enter your password using the onscreen keyboard.
  • Your password must be kept confidential at all times and not be divulged to anyone. We will never ask you for your password.
  • Your password must be memorised and not recorded anywhere. Do not write down your password or use it where someone can see.
  • Change your password immediately if you suspect it has been revealed.
  • Change your password regularly. You can change your password anytime under 'Personal Update - Change of Password'.

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800 820 8088

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Speaking Up

Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.

Disclaimer

Please note that this hyperlink will bring to you to another website on the Internet, which is operated by InTouch, an independent company appointed by the Bank to support its Speaking Up programme. Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the additional terms of use of the website that you are going to visit.

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