Financial innovation

Making digital banking personal

Our CEO of Retail Banking on using technology to give customers convenient digital banking with a human touch

Today’s banking experience is spread across dozens of touchpoints, from the traditional bank branch to mobile banking apps. Can banks continue to provide personalised service in an increasingly fragmented space? Karen Fawcett, our CEO of Retail Banking, shares her vision.

This article was created by BBC StoryWorks, the commercial content division within BBC Worldwide, and was originally published here (please note this link is not accessible from the UK).