Branches Service Requests

Some of our banking services are moving fully to digital

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Banking is no longer a mission

The following services will no longer be available in our branches or through Phone Banking from 1 September 2020. Instead, you’ll only be able to perform these services through SC Mobile or Online Banking.

Expired passport or change of sponsor

Upload a clear copy of your Passport / Visa / Emirates ID (JPEG, PNG, GIF, PDF or take a picture with your phone’s camera)
Change in email address or phone number

Update your email address or your phone number in few taps with the SC Mobile app
Change of address

Update your residential or office mailing address on the SC Mobile app under the Profile Details
Running low on cheque pages

Request for a new cheque book under the Help and Services via the SC Mobile app

3 steps to updating your details

Steps
Step 1	Log in to your SC Mobile App, go to the Menu tab and select Profile details. Click OK on the next screen to receive your one-time password (OTP)
Step 2	Update your personal details, Emirates ID, Visa, contact details and more.
Step 3	Upload any required documents and save/confirm

3 steps to requesting a cheque book

Steps
Step 1	Log in to your SC Mobile App, go to the Menu tab and select Help and Services.
Step 2	Select Cheque Book Request under Most popular service requests.
Step 3	Choose the account you want a cheque book for and confirm. You’ll receive it within a few days.

Some of our banking services are moving fully to digital

Banking is no longer a mission

Expired passport or change of sponsor

Change in email address or phone number

Change of address

Running low on cheque pages

Bank anytime, anywhere with our award-winning iPhone and Android mobile banking apps