Standard Chartered Mobile App
Frequently Asked Questions
Frequently Asked Questions
Yes, the SC Mobile App will be available on all three app stores.
Standard Chartered Mobile Application is supported on Apple devices with iOS 14 or higher and smart phones with Android 10 or higher. Kindly ensure your device meets the minimum operating system requirements to access our Online Banking and SC Mobile App services.
You will need to download the mobile application on your new device and immediately register. This will automatically de-register your other device. For immediate assistance or to report a fraudulent transaction please call our Client Care Centre:
Personal Banking
600 5222 88 (24-hour)
+971 600 5222 88 (24-hour) if calling from overseas
Priority Banking
800 4949 (24-hour)
+971 4 403 9639 (24-hour) if calling from overseas
It is recommended that you do not share your password with anyone. For more security tips on how to ensure the safety of your device, please visit https://www.sc.com/global/security-tips/.
No. Simply go to the app store of your mobile device’s operating system to upgrade your SC Mobile App, and you can use the new SC Mobile App right away. Your Username, Password, SC Mobile Key, Face ID / Touch ID will remain unchanged. You do not have to register for SC Mobile App again or reset your SC Mobile Key.
We have redesigned the user interface to support the enhanced interface and login time. Yet, you can still go to SC Online Banking to set up your “Account Nick Name”, following which the same will be reflected in your SC Mobile App.
In line with our system upgrade, your SC Mobile App will no longer display your messages in the “Inbox” of SC Mobile App. Yet, you may continue to access such messages via SC Online Banking. Please note that messages sent to you via SMS and Email notifications will not be affected.
Yes, transactions done on the Supplementary Credit Card will be displayed under the Primary Credit Card transactions listing.