What are the new features of Standard Chartered Mobile App?

The new Standard Chartered mobile application introduces: Welcome Screen Balance View - Register to view your balances on the go. Registration will require you to key in your login details and generate an OTP for authentication. Welcome Screen Transaction View - Register to view your balances on the go. Registration will require you to key in your login in details and generate an OTP for authentication. Face ID Login - Users with an iPhone X are able to log in to the application with Face ID

How can I enable the new features?

You need to register for these new features upon downloading the application. Once you have successfully registered for each feature, you will not need to re-register every time you visit the application.

Is it required that I register for the new features even if I do not want to use it?

No, you are not required to register for any of the features.

What happens if I do not register for the new features?

Welcome Screen Balance View- You will need to log into Mobile Banking in order to view your balances. Welcome Screen Transaction View - You will need to log into Mobile Banking in order to view your transactions. Face ID Login(iPhoneX) - You will need to log into Mobile Banking.

Am I able to customise the accounts that are viewable pre-login?

Yes, you are able to customise their accounts by clicking on the side bar menu in the top left and selecting the Settings icon. You can select which accounts they would like to have viewable.

Can I disable the video background on the mobile application?

Yes, you are able to disable the video background by clicking on the side bar menu in the top left and selecting the Settings icon. Also, you can select to disable the video and have an image display.

Will my completed account details be displayed for the Welcome, Balance and Transaction screen?

No, your complete account details will not show if you have not logged into the application. Your account number will be masked and will only display the last four digits.

How many devices can I register for new features?

Only one device will be able to register for the new feature for security reasons. If you wish to register for these new features on another device, your previous device will automatically be de-registered.

How to protect your phone and personal bank details?

It is recommended that you do not share your password to anyone. For more security tips on how to ensure the safety of your device, please visit https://www.sc.com/global/security-tips/ .

What mobile devices will support this application?

Standard Chartered Mobile Application is supported on Apple devices with iOS 11 or higher and smart phones with Android 9 or higher.

If I lose my device, what should I do?

You will need to download the mobile application on your new device and immediately register for the new features. This will automatically de-register your other device.

Download SC Mobile Banking App – Standard Chartered UAE

Standard Chartered Mobile App

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Banking at your fingertips just got even better

Introducing the new Standard Chartered Mobile App. Get instant access to your balances and transactions without even logging in. It’s simpler, faster, and better.

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Register to view your balances and transactions easily

STEP 1

Tap balances or transactions on the welcome screen to register.

STEP 2

Before proceeding to activate the feature, we recommend you to set a lock screen password on your mobile device.

STEP 3

STEP 4

Key in OTP to complete your registration and start viewing your balances or transactions on the welcome screen.

Access account information with no log in

Register to view your balances and transactions on your welcome screen with just once tap. No log in is required with Mobile 2.0

Inbox notification

Have your banking alerts sent directly to your app and securely stored in an easy-to-manage inbox

Pay credit card bills on the go

No more queuing up at payment machines for your bills. Settle payments wherever and whenever you want.

Welcome Screen Balance

Instant access to your most important banking information without logging in to Mobile Banking

View Transactions

View on your most recent transactions in the last 30 days with a single tap. No log in required

Improved Interface

Designed with you in mind, the app is now simpler and faster to use

Instant Service requests

You can now request and track your requests such as card activation, reporting your lost or stolen card, Setting and changing your PIN, applying for a cheque book instantly through Standard Chartered Mobile App

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