Service Impact Update
System Maintenance Notification
System Maintenance Notification
|
OUTAGE TYPE
|
OUTAGE DESCRIPTION
|
EXPECTED DOWNTIME
|
|---|---|---|
| Transfer services | Transfer services through Online Banking and SC Mobile App will not be available. | From 10:00 PM on 19 Jul to 3:00 AM on 20 Jul 2025 |
| Payment services | Payment Gateway System on Online Banking will not be available. | From 10:00 PM on 19 Jul to 3:00 AM on 20 Jul 2025 |
| Credit Card services | Credit Card services in SC Cash Deposit Machine, ATMs, Online Banking and SC Mobile App will not be available.
To avoid any payment delays for your credit card, kindly ensure to deposit the payment in the Cash Deposit Machine before the expected downtime. Alternatively, you can also make credit card payments via your account through the online banking/Mobile app platforms |
From 6:00 PM on 26 Jul to 4:00 AM on 27 Jul 2025 |
| Credit Card transactions | You may experience disruption in Credit card transactions for amount exceeding AED 18,000. | From 6:00 PM on 26 Jul to 4:00 AM on 27 Jul 2025 |
| Credit Card and Account application | Credit Card and Bank Account application option on Online Banking and the SC Mobile App will not be available. | From 6:00 PM on 26 Jul to 4:00 AM on 27 Jul 2025 |
| 360 Rewards | Credit Card transaction information for 360 Rewards and redemption of points/cashback in Online Banking and the SC Mobile App will not be available. | From 6:00 PM on 26 Jul to 4:00 AM on 27 Jul 2025 |
To report a fraudulent transaction please call our Client Care Centre at 600 5222 88 or +971 600 5222 88 (if calling from overseas).
We apologise for any inconvenience caused and thank you for your patience and understanding.