Further to our previous communication, please note that due to the missing required information on your profile, your Standard Chartered credit card(s) will be temporarily blocked by 13^th February 2026 until the requested details are updated and verified.

Once your card has been blocked, no new transactions will be permitted, until the required information is successfully updated. Additionally, your access to view your credit card details via Online banking and the SC Mobile app will also be restricted. However, you can refer to your monthly credit card statement to know more about your transactions, payment due (if any) and statement payment date.

To avoid any service disruptions, we kindly request you to log in to Online Banking or the SC Mobile App and update your country of birth and city of birth at the earliest.

Once the information is received and updated, normal card usage will be restored accordingly.

Please note that all supplementary card(s) will also be blocked until the missing document(s) are submitted to client.first@sc.com and successfully updated.

Simply follow these three steps to update your profile details

Step 1 Log in to your SC Mobile app, go to the Services tab and select Update Profile Details. Enter the One-Time-Password (OTP) received on your registered mobile number.

Step 2 Update your country of birth and city of birth

Step 3 Upload your passport copy. Once submitted successfully, your request will be processed within 5 working days

Timely Payments:

• If the minimum payment due is not paid on or before the due date, a late payment charge will be levied on the credit card account in addition to the monthly finance charges (interest/ fees). (Late payment charge is not applicable to Smart Saadiq Credit Card).
• If you make only the minimum repayment each period, you will pay more in interest/ profit fees, and it will take you longer to pay off your outstanding balance.

Impact on Credit Rating:

• If you do not meet the repayments on your credit card, your account will go into arrears.
• This may affect your credit rating, which may limit your ability to access financing in the future.

If your information is already updated accurately at the time of receiving this email, no further action is required from your end.

Warning

• If your credit card account balance goes over the set credit limit at any point in time, your credit card account will be charged an over-limit fee. This fee will be applied on your statement date each month until you are within your credit limit. Please ensure to clear the over-limit amount immediately.

• If the minimum payment due is not paid on or before the due date, a late payment charge will be levied on the credit card account in addition to the monthly finance charges (interest/profit/fees).

• If you make only the minimum repayment each period, you will pay more in interest/profit/fees, and it will take you longer to pay off your outstanding balance.

• If you do not meet the repayments on your credit card, your account will go into arrears. This may affect your credit rating, which may limit your ability to access financing in the future.

Disclaimer

• Should you have any concerns or complaints regarding any of our products or services, you may raise your complaint by emailing us at complaint.resolution@sc.com or calling our Client Care Centre on ( (+971) 600 5222 88 outside the UAE) and we will get back to you within 2 working days. To know more about our Complaints Resolution process, visit https://www.sc.com/ae/customer-service/

• This email is intended only for clients of Standard Chartered Bank and does not tantamount to spamming.
• Standard Chartered PLC and its subsidiaries do not accept liability for damage caused by this email or any attachments and have no liability whatsoever to any person on account of the use of information provided herein, and the said information is provided on a best-effort basis.
• Standard Chartered UAE is licensed by the Central Bank of the U.A.E.
• Standard Chartered Bank is incorporated in England with limited liability by Royal Charter 1853 Reference Number ZC18.
• The Principal Office of Standard Chartered Bank is situated in England at 1 Basinghall Avenue, London, EC2V 5DD.

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