Understanding your needs, at home and abroad.

You deserve nothing but the best. So as a Priority Banking client, you have an experienced team of managers and specialists at your service, all committed to delivering a premium level of service and attention wherever you are in the world.

Dedicated Relationship team

Your skilled Relationship Manager is focused on managing your interests and ensuring all your banking needs are met.

They’re supported by a qualified and experienced team of client service managers and product specialists who can assist you on everything from investments and foreign exchange to insurance, mortgages and general account services.

“Ask once and it's done” service

We understand your needs for quick and easy banking, so we have created a range of dedicated banking channels and simple processes. All designed to free up your time for more important things.

Dedicated banking channels:

  • Priority Banking Centres
  • Dedicated Priority Banking teller queues
  • 24-hour Priority Banking hotline

Simplified and fast-track processes:

  • Your application will always receive priority
  • We will respond promptly to all your requests
  • Relationship teams will provide you with quick answers in-branch and over the phone

As our Priority Banking client, all you need to do is ask us once, and we’ll make sure that it gets done.

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Speaking Up

Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.

Disclaimer

Please note that this hyperlink will bring to you to another website on the Internet, which is operated by InTouch, an independent company appointed by the Bank to support its Speaking Up programme. Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the additional terms of use of the website that you are going to visit.

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