Dear Customer,

In the light of recent developments involving the Middle East region, we want to reassure you that your card and digital payments security remains our highest priority.

During periods of international uncertainty, cybercriminals often increase fraudulent activity, particularly targeting cardholders and digital banking users through phishing or scams.

Criminals may attempt to exploit news events by sending fake email messages or calls claiming to offer refunds, calls for donations or relief fund requests, emergency assistance or urgent account verification.

Please remember:

1. We will never ask for your card number, CVV, PIN, OTP or passwords via email, SMS or phone.
2. Do not click on links from unknown or unexpected messages.
3. Verify websites URLs carefully before entering payment details.
4. Report suspicious communication immediately, using the Bank’s official contact channels.

We continuously monitor transactions using our advanced fraud detection systems. If we detect unusual activity, we may contact you or temporarily restrict a transaction or block your account – to protect you from fraud. Prompt confirmation from you helps us act quickly.

Here are steps you can take immediately to strengthen your protection:

1. Regularly review recent transactions
2. Use strong, unique passwords and enable multi-factor authentication.
3. Avoid conducting financial transactions on public Wi-Fi networks.
4. Be cautious of unsolicited calls requesting urgent financial transactions.

Your vigilance, combined with our fraud detection systems, creates the strongest defence.

If you have any concerns, please reach out through our official channels.