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Standing with our clients with supportive measures

Relief measures offered by Standard Chartered Bank

We have launched a series of measures to help ease the financial burden on our clients. If you are financially impacted, you can avail the measures by sending an email to covid.19relief@sc.com with your details.


  • How can I apply for temporary relief?

    If you are impacted by COVID-19, you can send an email to covid.19relief@sc.com with your details and supporting documents, and we will review your request.

  • What documents do I need to provide to apply for temporary relief from payments (Interest-only or Payment Holiday)?
    Salaried Bank Statement to validate income reduction (minimum 6-month statements)
    Letter from the employer clearly stating the impact of COVID-19 as the reason of unpaid leave
    Bureau Consent Form
    Proof of valid UAE Residency: copy of valid Emirates ID
    Self Employed Trade License
    Bank Statement (minimum 6-month statements) or Financial Statements to validate income reduction
    Bureau Consent Form
    Proof of valid UAE Residency: copy of valid Emirates ID


  • Which products are eligible for temporary relief?

    Existing Mortgages, Personal Loans, Auto Loans and some concessions for Credit Card customers.

  • Who can I ask if I have more questions?

    You can write to us at covid.19relief@sc.com and we will be glad to help.

Terms and Conditions – Relief Measures offered by Standard Chartered Bank