- What is Transfer Rewards?
This feature enables you to convert your reward points to partner points.
- How do I use Transfer Rewards?
- Log on to your online or mobile banking
- Proceed to the ‘Credit Cards’ tab on the Menu and click on ‘Card Details’
- Click on ‘My Rewards’ button
- Click on the ‘Transfer Rewards’ button
- Select one partner for which you want to convert your reward points
- Enter the mandatory details and submit
- The reward points will be converted to ‘Partner Points’ in real time
After you have clicked the ‘Transfer Rewards’ button, you will be able to promptly convert Reward Points to merchant loyalty points or air miles with certain merchants.
Please take note:
- You will only be able to perform conversion in ‘blocks’ of amounts as displayed on online/mobile banking.
- A transfer of merchant loyalty points or air miles from a SCB customer to another SCB customer or third party who is not a SCB customer using Transfer Rewards is not permissible.
- Is there a fee on converting rewards to partner points?
No, there will be no fee for the conversion of your Reward Points to Partner Points.
- How are rewards points deducted from my account once I transfer points?
The points are deducted from your account based on a pre-defined system logic. You cannot specify the cards from which the points will be deducted.
- Are all my credit cards eligible for Transfer Rewards?
All your reward points earning cards are eligible for Transfer Rewards.
- How long will it take for the points to be converted?
It will be real time for Avios/British Airways. For the remaining partners it will take up to 5 days for the transfer to be processed.
Please call Standard Chartered Client Care Centre if you do not hear from us in 7 days
- How can I view the status of my Transfer Rewards orders?
- For both successful and rejected transactions you will receive a real time in-app notification.
- For pending transactions, you will receive an SMS.
Please call the Standard Chartered Client Care Centre if you do not hear from us in 7 days