Enjoy fast, secure, and convenient access to a wide range of banking services through our 24/7 Interactive Voice Response (IVR) system, available in both Arabic and English. For a smoother and more secure experience, please call us from your registered mobile number. Our enhanced IVR provides improved self-service capabilities, allowing you to manage your accounts and cards easily without waiting to speak to a customer service representative.
You now have access to enhanced features designed to give you greater control and a smoother banking experience.
A robust authentication process allows you to securely verify your identity using Telephone Personal Identification Number (TPIN), One Time Password (OTP), or alternative authentication methods.
During your first call to the new IVR, you may be prompted to set up your TPIN to ensure faster and safer access to your information.
If your credit card is lost or misplaced, you can block it immediately through the IVR without waiting for support from a customer service representative.
You can now request a credit card replacement directly through the self-service menu, ensuring quick and hassle-free service.
Account Balance
Check your account balance instantly via IVR.
Credit Card Balance
Access your credit card balance anytime.
Report Lost Credit Card
Immediately block your credit card if lost or stolen.
Credit Card Replacement
Request a replacement card quickly via IVR.
TPIN Creation or Change
Create or update your Telephone PIN easily.
How to Access Phone Banking
Step 1. Dial 17531532 using a touch-tone phone.
Step 2. Press 1 for Arabic or 2 for English.
Step 3. Follow the IVR instructions to access the required service.
Priority Banking Contact Numbers
Priority Toll-Free Number: 80001400
Priority Overseas Number: 17578299
Need Assistance?
If you require further support, please contact our operator on +973 17223636. Our team is available from Sunday to Thursday, from 8:00 am to 3:00 pm.
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