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  • Accessibility policy


    Enabling accessibility

We are committed to being a disability confident organisation, with a focus on removing barriers and increasing accessibility. We strive to create inclusive banking products and services for all our clients and customers across our footprint.

Below are some of the ways we help customers who need some extra assistance.

For further information, we encourage you to contact your nearest local office to find out more about available services.

Web Content AccessibilityWe want to ensure everyone can access our website, which is why we’re committed to inclusive and accessible design. Our site aims to adhere to W3C Web Content Accessibility Guidelines (WCAG) 2.0 standards at AA level.

Browser compatibility:

This website fully supports the following browsers:

– Chrome current + 2 previous versions
– Firefox + 2 previous versions
– Safari + 2 previous versions
– Internet Explorer 11 & 10
– Microsoft Edge

Device accessibility:

This website is also responsive and supports the following devices:

– iPhone
– iPad
– Android devices from 320px width upwards
Talking ATMsOur talking ATMs (also known as Voice Navigation ATMs) are designed for customers with visual impairments to safely and independently withdraw cash, change their PIN and check their balance through a voice activated system. The keypads on our ATMs have a raised ‘5’ button to help find the middle of the keypad.
Voice IDOur Voice ID on Interactive Voice Response (IVR) makes authentication easier for the hearing impaired customers as they do not have to use Trading Partner Identification Number (TPIN) or One-Time Password (OTP).
Click2ChatOur customers with mobility impairments can now reach out to our agents/relationship managers via Click2Chat/Click2RM to get instant answers in real-time.
Door Step BankingIn some of our markets, if our customers find it difficult to visit our branches for any access or mobility related reasons, our team will arrange to visit them at their home.
Branch AccessWe have designed a number of our branches to meet inclusive design standards, which includes easy ramp access, counters and ATM positioned at an accessible level. In several markets, we also have an accessible service/dedicated counter for our customers with disabilities.
Live Chat / ChatbotIn Hong Kong, our friendly chatbot Stacy, powered by AI, is designed to assist customers banking needs and questions 24/7. Customers can either chat from our website or the SC Mobile app in English or Chinese. Stacy can also easily transfer customers to our live agents for immediate assistance where required.
Online Banking ServicesOur online banking services allows clients to bank without having to visit a branch or phoning us.

Our online banking content is displayed in a reading order with a readable font size (the body text is at 14px for mobile and 16px for desktop) and has enough contrast, color and predictable buttons/hyperlinks to help easily navigate the page.
Audio CAPTCHA (Coming Soon!)This feature allows customers with visual or motor impairments to access online banking by requesting a pronunciation of the CAPTCHA code for web security.