Working from home in a COVID-19 world

Working here Flexi-working

Since she has to work from home because of the coronavirus shutdown, the mid adult woman uses video conferencing to meet with her colleagues.

Our flexible and hybrid working options

We know it’s increasingly important for everyone to have flexibility in how, where and when they work, to support our wellbeing. Which is why we’ve introduced flexi-working, to support our future sustainability and help us motivate and retain diverse talent, build resilience, productivity and support individual wellbeing.

When you work with us, you can combine home and office-based working, with greater flexibility in your working patterns and locations. This allows you to balance business, colleague and team needs with enough time set aside to come together to collaborate, connect and socialise. At the same time, the flexibility provides support for you and your personal responsibilities and priorities, or just things you love doing outside and around work.

Here are a few ways you may like to work

  1. Hybrid, full-time and fully flexible working – you fix two locations (e.g. home and office), and the number of hours, but agree the specific hours and days in each location periodically
  2. Hybrid, full-time and fixed hours – your contract would specify the two locations and specific hours per week (either standard or non-standard)
  3. Part-time – you work reduced hours in a day, reduced days in a week or a combination of both, in comparison to the full-time equivalent number of hours for the same role
  4. Work permanently from home – work from home as part of your normal working pattern either with fixed hours or fully flexible
  5. Work permanently from the office or a branch – work from the office/branch as part of your normal working pattern

As you can see, flexi-working provides a great opportunity to design a working pattern that suits you. There will always be a few exceptions where certain roles aren’t able to support the full flexibility available, but we welcome the opportunity to talk through your needs in the recruitment process.

‘Flexi-working’ is a framework for colleagues and People Leaders to agree to new ways of working. Flexi-working allows us to combine flexibility of location and flexibility of the pattern of our work in a way that suits us, our role, and our personal life while meeting business needs.

Options include our work location, which may be a combination of office, home, or another agreed work location (such as a client site or flexible office); and our working patterns – the number of days and hours you work in a week.

This reflects our view that a hybrid approach is the way forward for most colleagues: combining working together in person with greater flexibility in working location and patterns:

  • Some work requires designated work locations, and a number of colleagues may wish to work permanently from the office or home, but the majority are likely to want a combination of the two and the opportunity to work flexibly, but with enough time set aside for people to come together to collaborate, connect and socially network
  • Some work also requires designated hours, and some colleagues want fixed hours, but most want some degree of flexibility

Flexi-working accommodates flexibility in one or both locations, or working patterns. This improved approach will make it easier for all colleagues to access that flexibility in how, where and when they work and will provide structured support on a sustainable basis.

  • Flexible working options are available to current colleagues
  • The new full flexi-working approach is being rolled out from 2021 onwards (see below for countries)
  • Flexible working practices are available in all markets
  • They’re available to people who are being considered for recruitment as an employee
  • There is no minimum length of service required to make a flexi-working request
  • The specific details of your working pattern and the number of days working from home, would be discussed with your People Leader and consideration will be also be given based on the needs of your role
  • Formal options are not available to non-employed workers
  • There may be some roles where key elements of flexibility are not possible (e.g., for roles that are undertaken in a branch), but we’d like to talk through your preferences in the recruitment process.

Not all roles will be eligible, since some work requires designated work locations and hours. Whether a role can be done flexibly will always be the starting point of the conversation and we will clearly articulate those roles which require a physical presence in a branch and/or office, and/or fixed hours.

Locations for flexi-working must be in the same country.

People Leaders play a key role in balancing the flexi-working requests and arrangements of their teams with business needs. Alongside the flexibility to structure work in a way that supports colleague needs, there will be times when colleagues working flexibly may be required to attend even where such attendance falls outside the colleague’s normal flexi-working pattern, for example:

  • Business events or trips
  • Client meetings
  • Training (if not using virtual platforms)
  • Other events as necessary.

Where possible, reasonable notice would be given, to help you manage your commitments.  Opportunities for development and promotion will not be affected by working flexibly.

  • Ultimately, your People Leader approves requests. They will consider your individual needs, the needs of your team, your health and safety, and if there are any potential negative impacts on the Bank
  • Approval for a request would not establish any precedent if you later decided to make a formal flexible working practices application. 

Everyone who works here, has a People Leader.  Being a People Leader is an important leadership role we have as part of our organisational design.  They are there to lead your team, as well as role model our valued behaviours, which shapes our employee experience and our culture. Their role includes being a:

  • Role model and leading by example, reinforcing our position towards greater flexibility as an organisation
  • Having an open and inclusive conversation with individuals and teams. It’s key people leaders recognise and treat each colleague as a unique individual with their own needs and aspirations.

Flexible working practices have been offered in all our markets for many years. The full flexibility of the new flexi-working approach is already available in Hong Kong, Singapore, UK, Dubai, and our Global Business Services (GBS) centres in China, India, Malaysia and Poland.

It’s being extended to all our remaining countries, with roll-out starting in 2021 and continuing throughout 2022.

Ready to apply?

If you’re looking for a career with purpose and want to work for a bank making a difference, we’d love to hear from you.