Our Contact Centre is available 24 hours a day.

Contact Centre

+254 329 3900 / +254 703 093 900 /

Our state-of-the-art Contact Centre is available 24 hours a day, staffed by professionally trained consultants who can provide you with a range of customer care and banking services.

The Standard Chartered hotline offers a wide range of customer service and support solutions:

Corporate Client Contact

Client Service Lines:

+254 20 329 3393/4

+254 20 329 3432


Client Service Group Standard Chartered@Chiromo,
Level 2, 48 Westlands Road
P.O.Box 30003-00100
Nairobi, Kenya

Hours of Operation:

Mon - Fri, 8.15 am - 5.00 pm

except for Sat, Sun & bank holidays



Chat with us

Video chat

Prefer face-to-face interaction? Start a video session with our consultants.

Audio chat

On the move? Use our voice chat service to talk to our consultants.

Text chat

Prefer to message? Use our live message service to chat with our consultants.

Account-related Services
  • Balance enquiry
  • Transaction enquiry
  • Account and loan statement requests
  • Cheque book request
  • Cheque book activation
  • Debit / Credit Card activation
  • Loan-related enquiries
  • Salary enquiry
  • Cheque stop instruction
  • Debit / Credit Card stop
Products Information
  • Deposit Accounts
  • Personal Loans
  • Savings / Current Accounts
  • Debit Card
  • Interest rates enquiry
  • Account Tariff enquiry
  • Foreign Currency Exchange rates
  • Lending rates
  • Deposit rates
  • Credit Cards
Other Services
  • Complaint / compliments / feedback
  • Account opening procedure
  • Account closing procedure
  • Request for change of account details
  • Online Banking
  • Mobile Banking

Terms and Conditions apply

Call Us

Call our hotline for further information.

(020) 329 3900

Email Us

Complete our contact form and we will be in touch as soon as possible.

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Locate Us

Visit the branch that is nearest to you.

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Write to Us

Standard Chartered Bank Kenya Ltd
P.O. Box 30003
00100 – GPO

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