Telephone Banking


Bank from the comfort of your home, office or anywhere in the world with Phone Banking. Simply call our Contact Centre and our Customer Service Representatives will help you with a range of banking products and services.

To call our contact Centre, please dial 5247 (toll free) on all Zambian mobile networks. The Contact Centre operates from 08:00-18:00 on Monday to Friday and from 08:00-13:00 on Saturdays. You can also talk to us after 18:00 on the following hotlines: +260 966 999 990 and +260 977 999 990.

Product Overview

Retail customers don't need to register for Telephone Banking. Our Contact Centre is open for inquiries from the general members of the public who would like to find out more about Standard Chartered Bank products and services. Customers from all walks of life can talk to us by dialling 5247 from any mobile network.

If you are a business and would like to call the Contact Centre, please visit any Standard Chartered Bank branch and complete an application form.

Services Offered Include
  • Account-related Services
    • Balance enquiries
    • Transaction enquiries
    • ATM card pin activation
    • ATM/Debit card hot-listing
    • Loan application status
    • Early settlement enquiries
  • Rates/Tariff Enquiries
    • Exchange rates
    • Lending rates
    • Deposit rates
    • Tariffs
  • Product Information
    • Deposit accounts
    • Personal loan
    • Mortgage loan
  • Other Services
    • Account opening procedure
    • Account closing procedure
    • Complaints/investigations
  • Services Offered on Hotlines After Working Hours
    • Faulty ATM
    • Product enquiries
    • VISA card hot listing
    • Tariffs
    • General enquiries


    • Do I have to pay for this service?

      The service is free of charge when you call us on the toll free number 5247 on all networks. However, when you call us on the hotlines, you will be charged by your telephone services provider according to your tariff plan.

    • Can I access the service from overseas?

      Yes, as long as you have roaming on your phone. You can also call us on the hotlines from other foreign networks.
      (Put the SME-specific security information in the SME application form)

    • What should I do if I suspect there are unauthorised transactions on my account?

      Immediately call us on our toll free line 5247 or our 24/7 hot lines +260 966 999 990 or +260 977 999 990 and talk to our customer service representative who will assist you.

    • Who can use this service?

      All Standard Chartered Bank customers and the general public.

Learn more »

Call Us

(All local mobile networks)

Contact Me

Alternatively, please complete our contact form and we will be in touch as soon as possible.

Contact Me »

Email Us

Please send us a message and we will be in touch as soon as possible.

Email Us »

Locate Us

Visit the branch that is nearest to you.

Find a Branch »

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Speaking Up

Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.


Please note that this hyperlink will bring to you to another website on the Internet, which is operated by InTouch, an independent company appointed by the Bank to support its Speaking Up programme. Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the additional terms of use of the website that you are going to visit.