A safe and convenient way to conduct your day to day banking.

Details

Standard Chartered Bank's wide network of Automated Teller Machines (ATM) provides you with a safe and convenient way to conduct your day to day banking. You no longer have to carry large sums of cash with all the attendant risks and with our wide ATM network you are guaranteed of a peace in terms of access to cash 24/7.

Product

We offer a wide range of service on our ATMs including the following:

  • Cash withdrawal
  • Balance inquiry
  • Mini statement
  • Pin change/Pin generation for new cards

We also issue Visa Debit Cards on ZMK and USD (ZMK equivalent will be dispensed) accounts for use on our ATMs with the following benefits for your convenience:

  • Cash withdrawal from your account anytime anywhere.
  • Internet Point of Sale(POS) transactions

Enjoy the convenience of internet based transactions and the ability to purchase products and services at Visa branded Point of Sale terminals both locally and internationally.

  • Easy replacement of lost cards
  • Secure

Every transaction you make with your Visa Electron Debit Card is fully authorized giving the highest level of security to cardholders, retailers and issuing bank. PIN protected card to ensure greater security.

FAQs

    • How much can I withdraw from the ATM?

      You can withdraw up to ZMW 20,000.00 per day.

    • How do I get my card when captured?

      Visit any nearest branch or call Hotline numbers (+260 977 999 990/ +260 966 999 990).

    • What should I do if my card is lost/ stolen?

      Immediately inform the bank by calling any of the following numbers: toll free number 5247(All mobile networks) or Hotline numbers (+260 977 999 990/ +260 966 999 990).

    • Can I send someone to withdraw cash on my behalf?

      No, as doing so will compromise your pin.

Learn more »

Call Us

5247
(On all mobile networks)
+260 966 999 990
(24-hour hotline)
+260 977 999 990
(24-hour hotline)

Contact Me

Alternatively, please complete our contact form and we will be in touch as soon as possible.

Contact Me »

Email Us

Please send us a message and we will be in touch as soon as possible.

Email Us »

Locate Us

Visit the branch that is nearest to you.

Find a Branch »

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Speaking Up

Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.

Disclaimer

Please note that this hyperlink will bring to you to another website on the Internet, which is operated by InTouch, an independent company appointed by the Bank to support its Speaking Up programme. Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the additional terms of use of the website that you are going to visit.

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