24/7, 365 days access to your account.

Features

  • Fund Transfer

    Transfer funds between self or nominated accounts from anywhere, anytime.

  • Pay Bills

    Pay bills with a range of service providers such as water utility companies and pay TV.

  • Cheque Book Request

    Request a new cheque book to be picked up from the nearest branch or registered address.

  • Forex Rate

    Access the most recent foreign exchange rates direct from your phone.

Additional Features

  • Check your balance – Access both your available and book account balances
  • Mini-statement – View details of the last 2-3 transactions on either selected or all accounts you maintain with us
  • Full statement – Request a full statement to be delivered or picked up from the nearest branch or registered address
  • My settings – Change your password and main your operating account
  • Airtime top up – Top up not only your numbers but also those belonging to friends and family across all local mobile networks

Details

Standard Chartered's Mobile Banking service gives you access to your account direct from your mobile phone, safely and easily.

To access our mobile phone banking service, just dial *424#. The service is menu based and all functionalities available will be displayed after successful PIN verification.

Service Overview

To register for Mobile Banking, you must have a Standard Chartered bank account. If you do not have one, simply visit any of our branches and open an account with us. The service is available on all mobile networks in Zambia (Airtel, MTN and Zamtel). Once registered, customers will receive their one-time PIN via SMS on their registered mobile number. This PIN must be changed to access the service.

To access our Mobile Banking service simply dial *424#. Other benefits of registrations include SMS alerts for selected credit and debit card transactions.

All linked accounts that you maintain with Standard Chartered Bank will be automatically included on the list of self-accounts. This will enable you to move funds between your current account to your savings account and vice versa.

For charges refer to the tariff guides.

Terms and Conditions

The terms and conditions for our mobile banking services are available here.

FAQs

    • What is Mobile Banking?

      Mobile Banking is a simple, hassle-free, secure mobile phone banking service available to all Standard Chartered customers in Zambia. Currently the service is available to Airtel, MTN, and Zamtel subscribers.

    • Do I have to pay for using this service?

      Please refer to the tariff guides for the latest charges, however all registered Mobile Banking users will receive free SMS alerts for selected credit and debit card transactions.

    • Can I access the service from overseas?

      Yes, as long as you have roaming on your phone.

    • How secure is this service?

      The risks for using the service have been minimised in that funds can only be transferred to Standard Chartered nominated accounts. Even if someone steals your mobile phone and somehow finds out your PIN, the worst thing that can happen is they can check your balance, transfer funds to your nominated accounts (spouse, child etc.) top up your phone and probably pay your bills. They can't transfer funds to their own accounts if they have not been nominated. Please note that you can nominate an account for a one-time transfer and immediately request for a deletion.

Learn more »

Call Us

5247
(On all mobile networks)
+260 966 999 990
(24-hour hotline)
+260 977 999 990
(24-hour hotline)

Contact Me

Alternatively, please complete our contact form and we will be in touch as soon as possible.

Contact Me »

Email Us

Please send us a message and we will be in touch as soon as possible.

Email Us »

Locate Us

Visit the branch that is nearest to you.

Find a Branch »

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Speaking Up

Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.

Disclaimer

Please note that this hyperlink will bring to you to another website on the Internet, which is operated by InTouch, an independent company appointed by the Bank to support its Speaking Up programme. Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the additional terms of use of the website that you are going to visit.

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