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Manage your banking on the go with QR Cash, FPS and other SC Mobile features

mobile phone using SC mobile, with the welcoming screen of SC mobile

Manage your banking on the go with QR Cash, FPS and other SC Mobile features

Banking on your mobile just got easier and more secure

The SC Mobile App offers an extensive range of functionalities to take care of your banking needs. Enjoy our simpler, faster and more secure mobile banking anytime anywhere!

What can SC Mobile App offer?

Enjoy instant payments and transfers

Pay bills and credit cards, exchange currencies while you are on the go. You can also make fund transfer among your own accounts and other local bank accounts free of charge.1

Login through a touch/facial recognition

Login securely and conveniently via face ID/touch ID.

Your money at a glance

View all your balances and transaction history on a single platform wherever and whenever you are

Never miss an important notice!

Receive and store banking alerts in SC Mobile app to keep up to speed with your finances anytime and anywhere.

SC Mobile App

How to register for SC Mobile App?

Forgot your username or password? You can also reset your username and password by re-registration.

Step 1

Tap ‘Login’ on SC Mobile welcome screen.

SC mobile welcoming screen
Step 2

Tap ‘Register Here’ on login screen.

Tap Register Here on login screen, below the columns for username and password entering
Step 3

Register with you ATM Card or Credit Card.

For new register to mobile banking, Register with you ATM Card or Credit Card.
Step 4

Personal Banking Customer

Register with ATM Card

Enter you ATM Card Number, Card Expiry Date and Personal Identification Number (PIN).

Register with ATM Card, Enter you ATM Card Number, Card Expiry Date and PIN.

Credit Card Customer

Register with Credit Card

Enter your Credit Card Number, Card Expiry Date, Date of Birth and HK Identity Card Number.

Register with Credit Card, Enter Credit Card Number, Expiry Date, Date of Birth and HKID number.
Step 5

Confirm your registered mobile number in our bank record and you will receive One-Time-Password (OTP) via SMS.

Confirm registered mobile number in bank record and receive OTP via SMS.
Step 6

Enter your OTP.

Enter your OTP to contiue
Step 7

Create your username and password.

Create your username and password, then enter the password again to confirm

Note: Currently supported devices/mobile operating systems: Apple iOS 11 or above (on iPhone 5s or later model), Android™ 7.0 Nougat (API24) or above.

Check balances, transfers and transactions on Mobile Banking

View account and credit card balances
Step 1

Tap 'Login' to login to SC Mobile

View account and credit card balances Step 1
Step 2

You can see the balance of all your accounts and credit cards (if applicable). For Integrated Deposits Account (IDA), the Savings account and Current account balance are showing the total balance of all the currencies’ accounts (in equivalent to HK dollar).

View account and credit card balances Step 2
Step 3

To view the sub-account in different currencies, simply tap into the corresponding IDA Savings or IDA Current account. You can check the available balance and transaction history of each currency by swiping right or left.

View account and credit card balances Step 3

Remarks
● The HK equivalent balances are for reference only. The actual rate will be confirmed upon your request for transaction.

If you wish to view the instruction for Online Banking, please click here.

SC Mobile App quick setup

SC Mobile Key

Securely authenticate your login with SC Mobile Key and transactions without the need to wait for One-Time Password (OTP) via SMS.

Notification Hub

Receive and store banking alerts in SC Mobile app to keep up to speed with your finances anytime and anywhere.

eStatements

View your eStatements up to past 12 months conveniently

SC Pay

Make real-time interbank transfer to friends or merchants with mobile, email, FPS ID or QR code.
Show more Show less

Other features of SC Mobile App

Remarks
  1. Excluding Local Bank Transfer Payment through Real Time Gross Settlement (RTGS, also known as Clearing House Automated Transfer System (CHATs)).

FAQs

  • Is SC Mobile the new name for Breeze?

    Yes, we have rebranded Breeze to reflect SC Mobile Banking app

    What are the new features being introduced with new version of SC Mobile?

    With the new version of SC Mobile app, we are enhancing the client experience by introducing Lite login features on the new home screen. The new features are Lite Balances and Lite Transactions.

    How can I register Lite Balances and Lite Transactions?

    You can register for these features by logging in to the SC Mobile app using your username and password or Touch Login/Face Login and then going through a 2 factor authentication. Once you have registered for the feature, you can enjoy the benefits of viewing your banking information by just clicking on the widget on the SC Mobile app.

    Is it mandatory for me to register for these features?

    It is not mandatory for you to register for the feature

    Can I share my device or device password with anyone?

    Given that your banking information is available on the lite login screen after registration, we advise you not to share your device with anyone. We strongly recommend you protect your phone with a passcode. For more security, tips on how to ensure the safety of your device, please go to the link – https://www.sc.com/global/security-tips/

    I am not sure if SC Mobile is supported on my phone. How do I confirm this?

    SC Mobile is supported on iPhone 5S or later models with iOS 11/+; or smartphones with Android 7.0/+.

    What should I do if I lose my device?

    Please call our Standard Chartered contact center at 2886 8868, press 6, 2 after language selection; and we will assist you in de-registering Lite Balances and /or Lite Transactions in meantime until he / she finds a new mobile device to re-register with Lite Balances and /or Lite Transactions.

    What happened to the “See” and “Move” tab, I don’t see it anymore?

    We have renamed “See” to “Home” to reflect the home page of your post login in the app. “Move” has been split into two tabs – “Transfers” and “Payments” to provide an ease of grouping similar functionalities under the tabs.

    How can I download SC Mobile?
    You can download SC Mobile via Apple App Store and Google Play. If you do not have Google Play, please go to the link for more details – http://www.sc.com/hk/apk/

    How can I update SC Mobile which downloaded via this website?
    It is encouraged you to visit our site frequently and process manual update proactively to ensure your device got the latest version of SC Mobile. Please go to the link for more details – http://www.sc.com/hk/apk/

  • What is Lite Balances feature?

    Lite Balances feature gives you a sneak peek into your current balance across the list of banking products you own for example, Current accounts, Saving accounts, credit cards, loans, mortgages and investment. Everything that you currently see in your post login landing page and with the following remarks,

    • HKD balances for foreign currency accounts and investment accounts are for reference only. The actual rate will be confirmed upon your request for transaction.
    • Credit card/ Debit Securities/ Unit Trusts account balances and transactions are up to the previous working day.
    • Securities account balances are up to the previous 3 working days.

    How many accounts can I enable for the Lite Balances?

    There are no limit on number of accounts to view in Lite Balances.

    What is Lite Transactions feature?

    Lite Transactions feature gives you an overview of your transaction history for the last 30 days across your current/ saving accounts and credit cards.

    How many accounts can I enable for Transaction View?

    You can enable a maximum of 5 accounts.

    How can I change the accounts to be viewed in Lite Balances/ Lite Transactions?

    There is a settings feature available both on the pre login and post login side bar. You can use that to change the account listing for the feature viewing.

    Will my complete account information be displayed on the widget?

    Your account number will be masked and displayed on the widget.

    How many devices can I register for these features?

    For security reasons, we only allow customers to register on one mobile device. If you wish to register on a new mobile device, then your previous device will automatically be de-registered.

  • Any security tips for the touch/face ID login feature?

    Any fingerprint / face profile in Mobile Phone can be used for access to Standard Chartered Mobile through Touch / Face Login service.

    The Touch / Face Login feature will be disabled immediately when

    • There is any change to fingerprint / face profile (e.g. add or delete fingerprint / face) in Mobile Phone
    • There is any change to your Online Banking Username and Password
    • Another user logs into mobile banking on the same device using a different set of Username and Password
    • Consecutive failure of fingerprint / Face Login attempts

    Does Face ID Login support for all mobile device?

    • Currently supported devices for Touch Login service: Apple iPhone 5s or later model (on iOS 11 or above), Android™ 7.0 Nougat (API24) or above.
    • Currently supported devices for Face Login service: Apple iPhone X or later model (on iOS 11 or above).
  •  What is Standard Chartered Notification Hub?

    Standard Chartered Notification Hub is an enhancement to your SC Mobile app to enable you to receive push notifications for banking advices. Included as well will be a Notification Centre that will centrally store all your push notifications from Standard Chartered.

    What kind of banking alerts will be sent through Notification Hub?

    The banking alerts that you could subscribe through “SMS Alerts” at Online Banking will send to you via Notification Hub once you have enabled Push Notification at your SC Mobile app. Service alerts such as Bill Payment, Cash Withdrawal, Fund Transfer, account Purchase, Cheque return of banking account(s) and Credit Card payment due date reminder.

    What if I have disabled push notifications for the Standard Chartered mobile app?

    You will continue to receive your registered banking alerts over Online Banking via SMS.

    What if the push notification failed to be delivered to my mobile device?

    You will receive that banking alerts over SMS.

    What if I have lost my mobile device?

    Please call our Standard Chartered contact centre at 2886 8868, press 6, 2 after language selection; and we will assist you in de-registering your Standard Chartered Notification Hub in meantime until he / she finds a new mobile device to re-register with Standard Chartered Notification Hub.

    I have received push notifications from Standard Chartered. Where do I see them?

    In your Standard Chartered mobile banking app, on the pre-login page, click on the side menu. Your push notifications are all stored in Inbox.

    Why are iPhone users suggested to open the Standard Chartered mobile banking app every 30 days to view notifications?

    iPhone users who have registered for push notifications are suggested to open their Standard Chartered mobile banking app every 30 days as notifications sent when app is not running in the background, Notification Hub will not be able to receive them.

    I am an Android user. Why am I not able to receive push notifications when in China?

    Google Play is prohibited in mainland China, therefore Android mobile devices are unable to receive push notifications in mainland China.

  • How do I register for Standard Chartered Notification Hub?

    You can enable the Standard Chartered Notification Hub from “Settings” at Pre-login or Post-login side bar.

    If I do not want to register for the Standard Chartered Notification Hub, what should I do? And how can I disable the Standard Chartered Notification Hub?

    Standard Chartered Notification Hub is an opt-in service. If you have not registered for it, you will continue to receive your registered banking alerts over Online Banking via SMS.

    Login SC Mobile with your Online Banking Username and Password then you can disable the Standard Chartered Notification Hub from “Settings” at Pre-login or Post-login side bar.

    Will registering for Notification Hub affect my email notifications?

    No. Your email notifications will remain as is.

    What If I have more than one mobile device?

    For security reasons, we only allow customers to register the Standard Chartered Notification Hub on one mobile device. If you wish to register on a new mobile device, the Standard Chartered Notification Hub on your previous device will automatically be de-registered.

    I bought a second-hand mobile phone. Why can’t I register for Notification Hub?

    That mobile phone most likely still has the previous customer’s Standard Chartered mobile banking app installed and has previously registered for Notification Hub. You will need to delete the existing Standard Chartered mobile banking app and re-install it to register for Notification Hub.

a QR code to download SC mobile with a mobile phone opened SC mobile

SC MOBILE APP

Manage your finances on the go

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mobile phone using SC mobile, with the welcoming screen of SC mobile
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