• The Cashback Program (“the Program”) for Standard Chartered credit card (the ‘Card’) Customers allows eligible Standard Chartered credit cardholders (“Cardholder/s”) to accumulate Cashback (“Cashback”) on Qualifying Transactions incurred on their Standard Chartered credit card (Card/s) during the Billing Month, as per the minimum and maximum amount set by the Bank from time to time. Cashback accumulated on such Cards can only be redeemed by credit to the Primary Cardholder’s Card account. • Cashback is defined as an accrued amount earned on qualifying transactions at rates decided by the Bank from time to time at its absolute discretion; and which may be credited to the Primary Cardholder’s account on the Primary Cardholder’s request. • Qualifying transactions are defined as all AED online, non- AED foreign currency and AED mobile wallet spend at point of sale (POS, which scope can be changed by the Bank at its discretion. • Only qualifying transactions posted by the Bank to the card account would be considered eligible for the Program. The billed amount of the qualifying transaction will be considered for Cashback calculation in the statement that the transaction appears. • Billing Month is defined as the statement period for the Primary Card Account and billed amount is the amount of the qualifying transaction as it appears in the statement of account.

• The Program is open to all Standard Chartered credit cardholders as determined by the Bank from time to time except such Cardholders whose Cards are blocked and who are not in good standing as per the definition of the Bank. • The Cashback earned by a Supplementary Cardholder(s) will accrue to the account of the Primary Cardholder.

• Participation in the Program is automatic for all eligible Standard Chartered credit cardholders. The Bank may impose fees on the Program at its absolute discretion, which may be varied from time to time. • Enrolment Date shall mean the date of launch of the Program for the existing cardholders and the date on which the Primary Account is activated for new cardholders. • Enrolment Year – shall mean “any Twelve-month period” commencing on the Enrolment Date.

We disqualify you from participation in the program, if we determine, in our sole discretion that:

• your card account has been blocked, suspended, terminated or closed;
• you face legal proceedings or are under threat of so;
• any of your account with us are delinquent or unsatisfactorily conducted for any reason; and
• you are or are potentially in breach of our banking agreement.

If we disqualify you from the program, all your Cashback Point will be cancelled and no longer be available for use under the program. The Card must not be overdue, suspended, blocked, cancelled or terminated by the Bank at the time of the receipt of request for redemption of cashback. In any of the above events, it is at the discretion of the Bank whether the cashback amount may be redeemed or will be forfeited. The method for redemption of cashback is that the Primary Cardholder shall have to call the Standard Chartered Phone Banking number (+971) 600 5222 88, and after the identification process, must request redemption of all or part of the accrued cashback. The minimum amount that is allowed to be redeemed in any instance is AED 100/-. The Bank will credit the Primary Card account with the Cashback redemption amount requested within 10 working days of receipt of the redemption request from the Primary Cardholder. On redemption, the cashback would automatically be subtracted from the Cashback accumulated in the Cardholder’s account. Cashback must be redeemed by the cardholder within 12 (twelve) months of earning such cashback. The cardholder’s failure to redeem within this period, or such other period as decided by the Bank, shall result in the expiry of the cashback and the same shall be deducted from the Cashback Balance reflected in the Statement. Cashback is not exchangeable for other rewards, or refundable, replaceable, or transferable under any circumstances, nor can this be re-converted back to cashback accrued.