Being a responsible company means making the right decisions
We strive to be a more responsible bank, underpinned by strong processes throughout our organisation. We’re determined to fight financial crime, minimise our environmental impact, invest in our people and embed our values across our business in the markets where we operate.
Our workforce is diverse and inclusive and highly motivated to do the right thing for all our stakeholders. We take enormous pride in helping each and every one of our employees to fulfil their potential. That’s why we continue to deliver comprehensive employee learning programmes, while making available more than 50 local employee resource groups that connect and support colleagues.
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We work hard to promote good principles and valued behaviours across our organisation. For us, good governance is about having the right culture, structures and processes.
Financial crime, such as bribery, corruption and money laundering, hinders economic progress and harms communities. We are strengthening our Financial Crime Compliance standards by improving our financial crime controls, training our colleagues and sharing best practice with our clients and partners.
We want our clients to have the best possible experience when they bank with us, and to feel supported. That’s why we have robust policies and procedures in place to help us identify and resolve any complaint. We aim to treat our clients fairly at all times, providing them with solutions that meet their evolving needs.
We work with our suppliers to uphold global environmental and social standards. Our supplier charter sets out what we expect of our suppliers. We seek to ensure that modern slavery does not exist in our operations or supply chain.