Contact Us

Reach Us

Reach Us
Reach Us

We value our relationship with you and would love to hear about your experience with us. If we’ve disappointed you, we’re sorry and would like to have the opportunity to put things right.

You can leave your contact details in the form below and we will get in touch with you

Get in touch

You can reach us with your feedback, complaints (including eCIB) and suggestions using any of these channels.

  • Email us:
  • Call us:
    021 111 002 002 or 042 111 002 002
  • Visit:
    Our nearest branch
  • Visit us on facebook:
  • Write to us:
    Head Complaints Management Unit,
    SCBPL Client Care Unit, 1st Floor, Jubilee
    Insurance Building, I.I. Chundrigar Road, Karachi
Procedure for Lodgement of Complaint
Procedure for Lodgement of Complaint

While sending your feedback or lodging a complaint, please make sure to provide your following information:

  • Name
  • Mailing Address & Contact Number
  • CNIC Number
  • Account Number
  • Brief Description
  • Supporting Documents, if any

A complaint/dispute tracking number will be provided to you through SMS/Email/Letter.

You should expect to receive:

  • Acknowledgement of the Complaint within 48 hours
  • An interim response after 10 working days, in case your complaint requires further investigation
  • Intimation of the complaint resolution within 3, 7 to 15 working days of the lodgement (depending on the nature of the complaint)
  • For Fraud related Complaints, the final reply to the complainant within 30 working days*

*However, for international transactions/disputes Turnaround Times (TATs) of the relevant vendor/entity/association will be followed.

For unsatisfactory resolution of your compliant, you may write to Banking Mohtasib Pakistan, 5th floor, Shaheen Complex, M.R. Kayani Road, Karachi or visit

State Bank of Pakistan – Sunwai Portal (Primary Contact):

State Bank of Pakistan has launched the Sunwai Portal and Sunwai Mobile App. It is a dedicated Customer Complaint Management Service to lodge complaints against the banking services . You can easily register and submit your complaints via the portal  or download the mobile app from Google play store and IOS app store.

State Bank of Pakistan – BC & CPD (Secondary Contact):

You may also write to BC & CPD – State Bank of Pakistan, Central Directorate, I.I. Chundrigar Road, Karachi, email, contact the dedicated helpline 111 727 273 or visit the website for further details.

Note: Pensioners can lodge their complaint to State Bank through these channels as well.

Locate Us

Locate Us
Locate Us

ATMs and Branches

Business Banking Help Line

Business Banking Help Line
Business Banking Help Line


Corporate & Institutional and Commercial Banking Clients

Corporate & Institutional and Commercial Banking Clients

  • Address:
    Client Services Group/ Customer Facilitation Centre (CFC)
    I.I Chundrigar Road
    Operation Building
    Karachi 74000
  • Client Service Hotline:

+92 211 1160 0600

Contact Persons:

  • Tarique Ansari
  • Shahrukh Mujeeb

Trade Operations Pakistan

Trade Operations Pakistan
Trade Operations Pakistan
  • Office Address:
    1st Floor, SCB Operations Building,
    I.I. Chundrigar Road
  • Office Phone Number:
    +92 21 32451220
  • Email:
Trade Service Levels

For Trade Transactions (Provided the transactions are in order and proper Approval is held), we expect to execute the Transactions within the service level as indicated below unless you have been otherwise instructed

Product Cut off Service Level
Import / Exports / Gtee Transactions 1:00 pm PST Aim for same calendar day processing
 Service hours for Trade Client Service Team
9:00am – 5:00pm (Monday to Friday)

Trade Client Service Team-Hotline Number: +92 -021-111 600 600

Email address:

Shareholders Feedback

Shareholders Feedback

  • Office Address:
    3rd Floor, SCBPL Shareholders Desk,
    I.I. Chundrigar Road,
    Karachi, Pakistan.
  • Office Phone Number:
    +92 21 32450690
  • Email:

Shareholders Feedback

Customer Feedback

Customer Feedback
Customer Feedback
  • Customer Facilitation Centre ( CFC) :
    Click here for Contact persons
  • SECP’s investor complaint form
    Click here to download, fill and submit the complaint form.

Complaints? (including eCIB)

Contact us using any of the channels listed below.

Call:         111-002-002



Post:       Client care unit ,Standard Chartered Bank Pakistan limited First Floor , NJI Building , I.I Chundrigar Road Karachi

Please ensure you have received your complaint tracking number


بشمول ای سی آئی بی

برائے مہر بانی نیچے دئیے گئے کسی بھی طریقے سے ہم سے رابطہ کیجئے۔

کال: ۲۰۰-۲۰۰-۱۱۱ :ای میل :ویب سائٹ

پوسٹ:  کلائنٹ کیئر یونٹ،
اسٹینڈرڈ چارٹرڈ بینک(پاکستان)لمیٹڈ،
فرسٹ فلور،جوبلی انشورنس بلڈنگ،
آئی آئی چند ریگر روڈ،کراچی۔

برائے مہر بانی اپنی شکایت کا ٹریکنگ نمبر ضرور حاصل کیجئے۔


This is to inform that by clicking on the hyperlink, you will be leaving and entering a website operated by other parties:

Such links are only provided on our website for the convenience of the Client and Standard Chartered Bank does not control or endorse such websites, and is not responsible for their contents.

The use of such website is also subject to the terms of use and other terms and guidelines, if any, contained within each such website. In the event that any of the terms contained herein conflict with the terms of use or other terms and guidelines contained within any such website, then the terms of use and other terms and guidelines for such website shall prevail.

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