- Office Address:
1st Floor, SCB Operations Building,
I.I. Chundrigar Road
- Office Phone Number:
+92 21 32451220
بشمول ای سی آئی بی
We value our relationship with you and would love to hear about your experience with us. If we’ve disappointed you, we’re sorry and would like to have the opportunity to put things right.
You can leave your contact details in the form below and we will get in touch with you
You can reach us with your feedback, complaints (including eCIB) and suggestions using any of these channels.
While sending your feedback or lodging a complaint, please make sure to provide your following information:
A complaint/dispute tracking number will be provided to you through SMS/Email/Letter.
You should expect to receive:
*However, for international transactions/disputes Turnaround Times (TATs) of the relevant vendor/entity/association will be followed.
For unsatisfactory resolution of your compliant, you may write to Banking Mohtasib Pakistan, 5th floor, Shaheen Complex, M.R. Kayani Road, Karachi or visit www.bankingmohtasib.gov.pk.
State Bank of Pakistan – Sunwai Portal (Primary Contact):
State Bank of Pakistan has launched the Sunwai Portal and Sunwai Mobile App. It is a dedicated Customer Complaint Management Service to lodge complaints against the banking services . You can easily register and submit your complaints via the portal https://sunwai.sbp.org.pk or download the mobile app from Google play store and IOS app store.
State Bank of Pakistan – BC & CPD (Secondary Contact):
You may also write to BC & CPD – State Bank of Pakistan, Central Directorate, I.I. Chundrigar Road, Karachi, email firstname.lastname@example.org, contact the dedicated helpline 111 727 273 or visit the website www.sbp.org.pk for further details.
Note: Pensioners can lodge their complaint to State Bank through these channels as well.
+92 211 1160 0600
For Trade Transactions (Provided the transactions are in order and proper Approval is held), we expect to execute the Transactions within the service level as indicated below unless you have been otherwise instructed
|Import / Exports / Gtee Transactions
|1:00 pm PST
|Aim for same calendar day processing
|Service hours for Trade Client Service Team
|9:00am – 5:00pm (Monday to Friday)
Trade Client Service Team-Hotline Number: +92 -021-111 600 600
Email address: email@example.com
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Complaints.Pakistan@sc.com :ای میل
www.sc.com/pk :ویب سائٹ
پوسٹ: کلائنٹ کیئر یونٹ،
اسٹینڈرڈ چارٹرڈ بینک(پاکستان)لمیٹڈ،
فرسٹ فلور،جوبلی انشورنس بلڈنگ،
آئی آئی چند ریگر روڈ،کراچی۔
This is to inform that by clicking on the hyperlink, you will be leaving www.sc.com/pk and entering a website operated by other parties:
Such links are only provided on our website for the convenience of the Client and Standard Chartered Bank does not control or endorse such websites, and is not responsible for their contents.
Thank you for visiting www.sc.com/pk