Business Banking Help Line


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We value our relationship with you and would love to hear about your experience with us. If we’ve disappointed you, we’re sorry and would like to have the opportunity to put things right.

You can leave your contact details in the form below and we will get in touch with you

Get in touch

You may also reach us via the below channels:

  • Mail:
    Client Care Unit, Standard Chartered Bank (Pakistan) Limited,
    1st Floor, Jubilee Insurance Building,
    I.I.Chundrigarh Road, Karachi.

  • Call:

  • Email:
    For inquiries related to products and services of the Bank, email us at
    For complaints, email us at

Corporate & Institutional and Commercial Banking Clients

  • Address:
    Client Services Group
    I.I Chundrigar Road
    Operation Building
    Karachi 74000

  • Hours of Operation:

    Mon – Thurs 9:00 am – 5:30 pm
    Fri 9:00 am – 1:00 pm
    3:00 pm – 6:00 pm
  • Client Service Hotline:
    +92 211 1160 0600

Trade Operations Pakistan

  • Office Address:
    1st Floor, SCB Operations Building,
    I.I. Chundrigar Road

  • Office Phone Number:
    +92 21 32451220, +92 21 3245 1656

  • Email:

Shareholders Feedback

  • Office Address:
    3rd Floor, SCBPL Shareholders Desk,
    I.I. Chundrigar Road,
    Karachi, Pakistan.

  • Office Phone Number:
    +92 21 32450690

  • Email:

Customer Feedback

  • Card Facilitation Canter ( CFC) :
    Click here for Contact persons

  • SECP's investor complaint form
    Click here to download, fill and submit the complaint form.


برائے مہر بانی نیچے دئیے گئے کسی بھی طریقے
سے ہم سے رابطہ کیجئے۔

کال: ۲۰۰-۲۰۰-۱۱۱ :ای میل :ویب سائٹ


پوسٹ:  کلائنٹ کیئر یونٹ،
اسٹینڈرڈ چارٹرڈ بینک(پاکستان)لمیٹڈ،
فرسٹ فلور،جوبلی انشورنس بلڈنگ،
آئی آئی چند ریگر روڈ،کراچی۔

برائے مہر بانی اپنی شکایت کا ٹریکنگ نمبر ضرور
حاصل کیجئے۔

Call Us

Call our hotline for further information.

111 002 002

Reach Us

Alternatively, please complete our contact form and we will be in touch as soon as possible.

Get in touch »

Locate Us

Visit the branch that is nearest to you.

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Speaking Up

Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Compliants relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.


Please note that this hyperlink will bring to you to another website on the Internet, which is operated by InTouch, an independent company appointed by the Bank to support its Speaking Up programme. Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the additional terms of use of the website that you are going to visit.