Benefits

Features

people multiple accounts 02

  • Individual banking clients – Up to Ugx 30m
  • Business Banking clients – Up to Ugx 50m
  • Corporate Companies – Up to Ugx 125m

You can access services at any Agent Banking outlet with a handshake logo

form view transaction history

A receipt is issued to you whenever you deposit or withdraw.

Means an arrangement that allows a person/entity to conduct business on behalf of a financial Institution/Bank.

You can perform your banking transactions at any Standard Chartered Authorised agent or any agent in Uganda that has the Agent Banking Company handshake Logo (black & green).

Our authorised Standard Chartered agents can be at https://www.sc.com/ug/atm-branch-locator/

Visit any of the Standard Chartered branches to be provided the details of the requirements to become an Agent

As a Standard Charted Bank Uganda customer, you can conduct the following;

  • cash deposit
  • cash withdrawal

You will only be allowed to perform cash withdrawal and cash deposit transactions in Uganda Shillings.

To conduct a cash deposit transaction, You will need, Account number and Account Name

To conduct a cash withdrawal, You will need a debit card and your PIN

Both cash deposit & cash withdrawal transaction are free of charge.

No fees should be paid to the agent for any transaction.

Yes, both cash deposit and cash withdrawal transactions are real time.

Once the transaction is completed, You (client) will receive:

  • An SMS instantly.
  • Email notification (if already registered) will be received at the end of the day.
  • Additionally, the agent will also provide a transaction receipt for every transaction
  • Ensure You (client) collect the receipt from the agent.

Yes, You (client) can conduct the transaction on Sundays and public holidays at the agent’s outlet.

In case the transaction is rejected or fails, the agent will provide You (client) a receipt of the failed transaction

Any cash deposit or cash withdrawal transaction done via agent banking will show with a narration of AGBK cash deposit/ AGBK cash withdrawal narration along with the agent name.

If you suspect any unauthorised transactions on your account, please report this to our Contact Centre on +256 313294100 / +256 200524100

Provide details such as:

  1. Your full name
  2. Account number
  3. Transaction type (cash withdrawal or cash deposit)
  4. Date and time of transaction
  5.  Amount involved

If there is a disputed transaction on your account, please report this to our contact centre +256 313294100 / +256 200524100

Provide the following details:

  1.  Your full name
  2. Account number viii. Transaction type (cash withdrawal or cash deposit)
  3. Date and time of transaction
  4. Amount involved
  5. Receipt of the transaction

Note: Disputed scenarios may include the following;

  1. Cash deposit/ cash withdrawal at agent premises not reflecting in your account
  2. Cash deposit/ cash withdrawal at agent premises differs from what is credited/ debited in your account you should call the Standard Chartered Bank 24-hour call contact centre and provide the transaction details/ date and the transaction receipt for the teams to investigate.

If you require assistance, call our 24-hour contact centre on +256 313294100 / +256 200524100 or email us on Ug.Service@sc.com

Disclaimer

This is to inform that by clicking on the hyperlink, you will be leaving www.sc.com/ug and entering a website operated by other parties:

Such links are only provided on our website for the convenience of the Client and Standard Chartered Bank does not control or endorse such websites, and is not responsible for their contents.

The use of such website is also subject to the terms of use and other terms and guidelines, if any, contained within each such website. In the event that any of the terms contained herein conflict with the terms of use or other terms and guidelines contained within any such website, then the terms of use and other terms and guidelines for such website shall prevail.

Thank you for visiting www.sc.com/ug

PROCEED