Look for any Standard Chartered authorized agent or any bank agent with a handshake logo; transact on your terms
Cash Deposits. All you need is your Account Number
Withdraws. What you need is your ATM card and PIN
Transactions including Sundays and Public holidays
You can access services at any Agent Banking outlet with a handshake logo
A receipt is issued to you whenever you deposit or withdraw.
Means an arrangement that allows a person/entity to conduct business on behalf of a financial Institution/Bank.
You can perform your banking transactions at any Standard Chartered Authorised agent or any agent in Uganda that has the Agent Banking Company handshake Logo (black & green).
Our authorised Standard Chartered agents can be at https://www.sc.com/ug/atm-branch-locator/
Visit any of the Standard Chartered branches to be provided the details of the requirements to become an Agent
As a Standard Charted Bank Uganda customer, you can conduct the following;
You will only be allowed to perform cash withdrawal and cash deposit transactions in Uganda Shillings.
To conduct a cash deposit transaction, You will need, Account number and Account Name
To conduct a cash withdrawal, You will need a debit card and your PIN
Cash deposits are free & cash withdrawal transactions are tiered please refer to the Service and Price guide https://av.sc.com/ug/content/docs/ug-scb-individual-banking-tariff.pdf
No fees should be paid to the agent for any transaction.
Yes, both cash deposit and cash withdrawal transactions are real time.
Once the transaction is completed, You (client) will receive:
Yes, You (client) can conduct the transaction on Sundays and public holidays at the agent’s outlet.
In case the transaction is rejected or fails, the agent will provide You (client) a receipt of the failed transaction
Any cash deposit or cash withdrawal transaction done via agent banking will show with a narration of AGBK cash deposit/ AGBK cash withdrawal narration along with the agent name.
If you suspect any unauthorised transactions on your account, please report this to our Contact Centre on +256 313294100 / +256 200524100
Provide details such as:
If there is a disputed transaction on your account, please report this to our contact centre +256 313294100 / +256 200524100
Provide the following details:
Note: Disputed scenarios may include the following;
If you require assistance, call our 24-hour contact centre on +256 313294100 / +256 200524100 or email us on Ug.Service@sc.com
This is to inform that by clicking on the hyperlink, you will be leaving www.sc.com/ug and entering a website operated by other parties:
Such links are only provided on our website for the convenience of the Client and Standard Chartered Bank does not control or endorse such websites, and is not responsible for their contents.
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