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We value our relationship with you and would love to hear about your experience with us. If we’ve disappointed you, we’re sorry and would like to have the opportunity to put things right.
You can leave your contact details in the form below and we will get in touch with you.
Thank you in advance for sharing with us your valuable feedback and we look forward to serving you better in the future.
Once your feedback is received, we will follow up and
As for the comments conveyed by a third party, we will contact the client directly in order to protect the privacy of clients.
Use our map display to find the nearest Cash deposit Machine/ATM opened 24 hours, Agent Banking outlet, Priority Banking centre, and Branch
Our Service Promise is to provide fast, friendly and accurate services tailored to meet our client’s financial needs
We value our relationship with you and would love to hear about your experience with us.
If we have fallen short of our commitment or your expectations, we would like to have the opportunity to put things right.
If you receive exceptional customer service, do let us know as well so that we keep doing that which exceeds your exceptions continuously
Every complaint provides us an opportunity to delight you. You may raise a complaint through any of the channels below.
Upon receipt of your complaint, you will receive an acknowledgement via SMS or email and we will come back to you within 48 hours with a resolution. Due to the nature of some complaints, resolution may take longer than expected. Should we not be able to resolve your issue in 48 hours, we will inform you and communicate the expected closure date.
When we have resolved your complaint, we will call or write to you to confirm your acceptance of the resolution. You will also receive an SMS or email confirmation once your issue has been closed.
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