Talk to Us

Call our customer service hotline for immediate assistance


Locate Us

Call the specific branch

Reach Us

We value our relationship with you and would love to hear about your experience with us. If we’ve disappointed you, we’re sorry and would like to have the opportunity to put things right.

You can leave your contact details in the form below and we will get in touch with you

Get in touch

Complaints and Compliments

Please use the following channels to log your complaint. We commit to respond to your complaint within 24 hours and if we fail, please contact our CEO on +256 313294204 or Email:

Branch Banking Feedback Boxes Fill in a feedback form including your account number and phone number
Branch Service officers/Managers Talk to our Service officers/Managers at any branch
Phone Banking Call our Contact Center numbers (+256)200524100/(+256)313294100
Website Access our website
Email Send us an email: For Complaints/Feedback: For Enquiry/request:
Fax Fax complaint to fax no. 0414 342 875 or 0414 346 940
Letter Send written complaint to: Head Client Experience, Process & Governance P.O Box 7111 Kampala.
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Speaking Up

Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.


Please note that this hyperlink will bring to you to another website on the Internet, which is operated by InTouch, an independent company appointed by the Bank to support its Speaking Up programme. Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the additional terms of use of the website that you are going to visit.