Get the answers to your banking needs

Please use any of the following options for enquiries on your account or transaction information and Branch / Shared ATM network.

Reach Us

We value our relationship with you and would love to hear about your experience with us.

Please tell us about your feedback

We value our relationship with you and would love to hear about your experience with us. If we’ve disappointed you, we’re sorry and would like to have the opportunity to put things right.

You can leave your contact details in the form below and we will get in touch with you.

Thank you in advance for sharing with us your valuable feedback and we look forward to serving you better in the future.

Once your feedback is received, we will follow up and

  • Acknowledge receipt of your feedback;
  • Review your feedback and conduct investigation; and
  • Respond to the matters that you have raised

As for the comments conveyed by a third party, we will contact the client directly in order to protect the privacy of clients.

Talk to Us

The Standard Chartered hotline offers a wide range of customer service and support solutions.

Call our customer service hotline for immediate assistance

Personal Banking – Open 24 hours

(+256)200524100
(+256)313294100 – If calling from abroad
Email: Ug.Service@sc.com

Priority Banking – Open 24 hours

(+256) 200524601
(+256) 313294601 – If calling from abroad
Email: Prioritybanking.Ug@sc.com

Business Banking Clients – Open 24 hours

(+256) 200524600
(+256) 313294600 – If calling from abroad
Email: Ug.Service@sc.com

Client Service Group(CSG) – Mon – Fri: 8.30 am – 5.00 pm

+256 2005 24470
+256 3132 94470
Email: straight2bank.ug@sc.com

Visit us

Use the branch locator to find the nearest branch or ATM.

Call the specific branch

Use the branch locator to find the nearest branch or ATM.

Compliments & Complaints

Please use the following channels to log your complaint. We commit to respond to your complaint within 24 hours.

Tell us your experience

Branch Banking Feedback Boxes

Fill in a feedback form including your account number and phone number

Branch Service officers/Managers

Talk to our Service officers/Managers at any branch

Phone Banking

Call our Contact Center numbers (+256)200524100/(+256)313294100

Website

Access our website www.sc.com/ug

Email

Send us an email:

For Complaints/Feedback: Ug.complaints@sc.com

For Enquiry/request: Ug.service@sc.com

Letter

Send written complaint to: Head Client Experience, Process & Governance P.O Box 7111 Kampala.

Disclaimer

This is to inform that by clicking on the hyperlink, you will be leaving www.sc.com/ug and entering a website operated by other parties:

Such links are only provided on our website for the convenience of the Client and Standard Chartered Bank does not control or endorse such websites, and is not responsible for their contents.

The use of such website is also subject to the terms of use and other terms and guidelines, if any, contained within each such website. In the event that any of the terms contained herein conflict with the terms of use or other terms and guidelines contained within any such website, then the terms of use and other terms and guidelines for such website shall prevail.

Thank you for visiting www.sc.com/ug

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