Talk to Us
Call our customer service hotline for immediate assistance
Call the specific branch
We value our relationship with you and would love to hear about your experience with us. If we’ve disappointed you, we’re sorry and would like to have the opportunity to put things right.
You can leave your contact details in the form below and we will get in touch with you
Get in touch
Complaints and Compliments
Please use the following channels to log your complaint. We commit to respond to your complaint within 24 hours.
|Branch Banking Feedback Boxes||Fill in a feedback form including your account number and phone number|
|Branch Service officers/Managers||Talk to our Service officers/Managers at any branch|
|Phone Banking||Call our Contact Center numbers (+256)200524100/(+256)313294100|
|Website||Access our website www.sc.com/ug|
|Send us an email: For Complaints/Feedback: Ug.email@example.com For Enquiry/request: Ug.firstname.lastname@example.org|
|Letter||Send written complaint to: Head Client Experience, Process & Governance P.O Box 7111 Kampala.|