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Please use any of the following options for enquiries on your account or transaction information and Branch / Shared ATM network.

Reach Us

We value our relationship with you and would love to hear about your experience with us.

Please tell us about your feedback

We value our relationship with you and would love to hear about your experience with us. If we’ve disappointed you, we’re sorry and would like to have the opportunity to put things right.

You can leave your contact details in the form below and we will get in touch with you.

Thank you in advance for sharing with us your valuable feedback and we look forward to serving you better in the future.

Once your feedback is received, we will follow up and

  • Acknowledge receipt of your feedback;
  • Review your feedback and conduct investigation; and
  • Respond to the matters that you have raised

As for the comments conveyed by a third party, we will contact the client directly in order to protect the privacy of clients.

Talk to Us

The Standard Chartered hotline offers a wide range of customer service and support solutions.

Call our customer service hotline for immediate assistance

Personal Banking – Open 24 hours

(+256)313294100 (If calling from abroad)/(+256)200524100OPEN 24 HOURS
Email: Ug.Service@sc.com Mon – Fri 8:30am -5:00pm (Except weekends and public holidays)

Priority Banking – Open 24 hours

(+256) 313294601(If calling from abroad)/(+256) 200524601OPEN 24 HOURS
Email: Prioritybanking.Ug@sc.com Mon – Fri 8:30am -5:00pm (Except weekends and public holidays)

Business Banking Clients – Open 24 hours

(+256)313294600(If calling from abroad)/(+256)200524600OPEN 24 HOURS
Email: BusinessBanking.Uganda@sc.com Mon – Fri 8:30am -5:00pm (Except weekends and public holidays)

Client Service Group(CSG) – Mon – Fri: 8.30 am – 5.00 pm

+256 2005 24470
+256 3132 94470
Email: straight2bank.ug@sc.com

Visit us

Use the branch locator to find the nearest Cash deposit Machine, ATM, Agent Banking and nearest Branch

Call the specific branch

Use the branch locator to find the nearest Cash deposit Machine, ATM, Agent Banking and nearest Branch.

Compliments & Complaints

Please use the following channels to log your complaint. We commit to respond to your complaint within 24 hours.

Tell us your experience

Our Service Promise:

Our Service Promise is to provide fast, friendly and accurate services tailored to meet our client’s financial needs

We value our relationship with you and would love to hear about your experience with us.

If we have fallen short of our commitment or your expectations, we would like to have the opportunity to put things right.

If you receive exceptional customer service, do let us know as well so that we keep doing that which exceeds your exceptions continuously

How to Raise a Complaint

Every complaint provides us an opportunity to delight you. You may raise a complaint through any of the channels below.

  • Telephone: Call our 24-hour Client Centre where our team of agents are standing by to assist you; (+256)200524100/ (+256)313294100
  • Email: Send us your complaint via Ug.service@sc.com or Ug.complaints@sc.com
  • In person: Visit our nearest branches and our dedicated staff will receive and address your concern. In addition, we have feedback boxes at the branches where you can drop your complaint by completing the feedback form
  • Letter: Send your complaint via courier to: Head Client Experience, P.O Box 7111 Kampala

Upon receipt of your complaint, you will receive an acknowledgement via SMS and we will come back to you within 48 hours with a resolution. Due to the nature of some complaints, resolution may take longer than expected. Should we not be able to resolve your issue in 48 hours, we will inform you and communicate the expected closure date.

When we have resolved your complaint, we will call or write to you to confirm your acceptance of the resolution. You will also receive an SMS confirmation once your issue has been closed.

Disclaimer

This is to inform that by clicking on the hyperlink, you will be leaving www.sc.com/ug and entering a website operated by other parties:

Such links are only provided on our website for the convenience of the Client and Standard Chartered Bank does not control or endorse such websites, and is not responsible for their contents.

The use of such website is also subject to the terms of use and other terms and guidelines, if any, contained within each such website. In the event that any of the terms contained herein conflict with the terms of use or other terms and guidelines contained within any such website, then the terms of use and other terms and guidelines for such website shall prevail.

Thank you for visiting www.sc.com/ug

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