You never know when you need an ambulance until you need one.
Evacuations within Kenya.
Evacuations from remote locations to international destinations.
Either within Uganda only, or within other 7 African countries.
Helpline for medical advice anytime anywhere
Benefits apply in Uganda, Kenya, Tanzania, Zanzibar, Rwanda and Burundi
Benefits apply in Uganda, Kenya, Tanzania, Zanzibar, Rwanda, Burundi, South Sudan and Ethiopia
Regional coverage plus post-evacuation inpatient / hospitalisation benefit
Maisha evacuation is a service offered wholly by AMREF Flying Doctors which offers four levels of subscription for individuals, families, small groups, and corporates.
Visit the link below for more information about the Maisha Ambulance Cover.
Subscribers to Maisha Ambulance cover are entitled to unlimited emergency medical evacuation flights in a year. During the year of cover, unlimited ground ambulance transport will also be granted in Kenya. Maisha subscribers are also able to contact AMREF control centre 24-hour Control Room for emergency medical advice by dialling +254730811811/ +254709962811.
Through Maisha, subscribers are directly linked to AMREF meaning no lag between the request for emergency evacuation and action.
The coverage varies between the different levels of cover:
Maisha Gold –Uganda, Kenya, Tanzania, Zanzibar, Rwanda, Burundi
Maisha Platinum & Diamond – Uganda, Kenya, Tanzania, Zanzibar, Rwanda, Burundi, South Sudan and Ethiopia
AMREF Flying Doctors will liaise with hospitals and doctors where necessary to make the medical evacuation as smooth and swift as possible. AMREF can also assist in arranging hospital admission and will take the patient from the airport to the hospital of the client’s choice in Nairobi. However, AMREF Flying Doctors does not accept any responsibility for hospital payments or other related medical expenses.
Yes, subject to availability of space in the aircraft at the discretion of AMREF.
AMREF keep a current database of all serviced airports and airstrips all over the East Africa region and will endeavour to pick a patient from the closest airstrip. If medical ground transport is not available at the location of the patient, AMREF can assist in arranging the same.
AMREF Flying Doctors aircraft and ground ambulances are fitted with intensive care medical equipment. Highly qualified and experienced medical personnel will accompany each evacuation flight. From the time AMREF pick you to the time you’re admitted to the hospital, you will be in the professional hands of the AMREF medical team.
AMREF Flying Doctors will provide its best effort to assist any patient in need. AMREF medical staff in the AMREF 24-hour Emergency Control Centre will assess each evacuation request. This assessment may include a conversation with the patient’s treating doctor, an official at the site of the accident, or a next of kin who is with the patient in order to establish the nature and extent of the illness/injury. Any patient with an acute and serious medical condition will be evacuated by Air Ambulance to Nairobi. In cases that are not critical, AMREF Flying Doctors reserves the right to refer patients to a nearby medical facility/doctor where applicable. In cases where the medical condition does not warrant an air evacuation, patients can still be evacuated against payment.
AMREF endeavour to dispatch an Air Ambulance as fast as possible. When a call for assistance is received at AMREF, the staff will immediately start to work on the case, providing first aid medical advice or give direction to the closest medical facility where applicable, collect information about the patient’s condition, the location, details of the nearest airstrip and validity of the Maisha cover, etc. In cases of cross-border operations, flight clearances will also be obtained.
While all this is going on, the caller will be kept updated and informed of the aircraft’s arrival time as soon as possible. The actual mobilisation of the aircraft and crew can be as fast as 20 minutes from the time of the call. However, as outlined above, certain logistical and aviation requirements that are necessary to provide a successful evacuation flight can take additional time.
No. During the subscription period, Maisha policy holders are entitled to unlimited medical emergency air evacuations.
No. The benefits stated under the Maisha cover as subscribed are what you get for your annual subscription. No additional payments will be requested from you. If you have any further questions, please contact AMREF through +254730811811/ +254709 962 811.
Terms and Conditions
Terms and conditions apply. Full terms, conditions and exclusions of cover are contained in the policy document. Some of our Sales staff earn commission for the business acquisition. Products are underwritten by Sanlam General Insurance.
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