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Service & Price Guide

Service & Price Guide
Individual Banking

Service & Price guide – Download (331 KB)

Business Banking

Service & Price guide – Download (394 KB)

Corporate, Commercial & Institutional Banking (CCIB)

Transaction Banking Service and Price guide – Download (684 KB)

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Accounts & Deposits

Find information about Accounts & Deposits topics here

eStatements FAQs

An eStatement is an electronic version of a customer’s account activity over a period of time.

All bank customers qualify.

No, this service is absolutely free. However, you will be charged for paper statements requested via the branch, call centre or through mBanking.

No. Once registered for eStatements, you will only receive your statements via email.

You can receive your statements daily, weekly, monthly or quarterly, depending on what you specify on the subscription form.

Yes. You can receive your eStatements on multiple addresses. Simply register the email addresses that you will want your eStatements to be sent to.

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Digital Banking

Find all the relevant information about your Digital Banking

If you hold any (or a combination) of the following products from Standard Chartered, you can register for the service for free:

  • Savings Account
  • Current Account
  • Credit Card

Call our 24-hour contact centre on (+256) 200524100 today to register for online banking.

No, the service is absolutely free with no extra charges.

We have adopted comprehensive security measures to safeguard your use of Online Banking.

  • Customer Authentication with Login ID and Password – You must enter the unique Login ID and Password to access Online Banking. All information transmitted through the Internet, including your Login ID, Password, your account information and your transaction details, from the moment you log in to the time you log out, are protected by strong end-to-end 128-bit SSL encryption; i.e. from your PC browser to the bank’s system.
  • Automatic Logout – To prevent unauthorised access via your PC while it is unattended, we have implemented a time-out feature. Your login session of Online Banking will be terminated if the browser is left idle for a while.
  • Last Login Date and Time indicated – Your last login date and time are provided in your first screen for your verification. The system does not allow simultaneous or multiple log in. The bank always considers security to be of utmost importance. We have adopted very high standards and tight control in managing our computer systems and networks.
  • Data Privacy – We endeavour to meet internationally recognised standards of personal data privacy protection. Click here to read the Data Privacy Policy.

It’s easy to apply for, easy to use. And best of all, it’s FREE!!

  • It’s your own bank – You have instant access to real time information on your banking and credit card accounts. You can also access information on a full range of our products and services at the click of a mouse.
  • It’s safe & easy – Using your unique login ID and confidential password, you can now bank with confidence, knowing that your transactions remain safe. With our simple and easy to use navigational toolbars, you can browse the site with ease.
  • It’s fast – It takes only a few seconds or even less to get updated account information or to complete a banking transaction – leaving you more time to do other things that matter to you.
  • It’s convenient – You can perform secure online banking right from the comfort of your home or office through the internet.
  • It’s open 24 hours – With Online Banking, you can access your accounts day and night – no need to wait for your monthly account statements or limit your banking to branch timings. You can even access it on bank holidays in effect 365 days a year.
  • Worldwide access – As long as you can access the internet, you can access your Standard Chartered Bank accounts anywhere in the world, except from Cuba, North Korea, Iran, Sudan and Syria.
  • No special software is required – You don’t need to purchase any special software. As long as you have a PC with the minimum configuration for Internet browsing/surfing, you are ready to start.
  • Wide range of services are offered – Our wide range of online banking services will help you better manage your finances. Moreover, we will progressively add more services for your convenience, so remember to let us know what else you would like.
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Find all the relevant information about your Standard Chartered Debit Card

Debit Cards FAQs

Visa debit card is an internationally accepted Visa ATM / Debit Card that is linked to your Standard Chartered Bank account, allowing spending on shopping outlets, online and cash withdrawals at ATMs.

The validity period of the card is 5 years from the date of issue.

You can apply for your free debit card on our mobile app and get it delivered to you free of charge.

Please log on to your SC mobile or online banking platform to request for another card.

Your card is not enabled for online (e-commerce) transactions by default. You are required to call our contact centre on (+256) 200524100 to switch on this service.

Please visit our page for current fees and charges on debit cards.

Yes, Joint account holders can each have Visa Debit card provided the joint account can be operated singly.

You can avail an array of financial services at Standard Chartered ATM sites with your Standard Chartered Bank Visa debit card.

  • Balance enquiry
  • Mini-statement requests
  • PIN change
  • Cash withdrawals
  • Deposit cash

Yes, you can use your Visa debit card for cash withdrawal on any bank’s ATM in Uganda (free of charge).

Card activation via SC mobile / online banking

  • Log into your account and click on ‘Help and Services’/Service Request
  • Click ‘Card Activation/Debit ATM Card Pin change and select the card to activate
  • Enter 4-digit PIN you want to use with card, then confirm
  • Enter the OTP sent to you through SMS
  • Your PIN is now set up and your card is ready to use

Card activation via ATM

  • Call contact centre on (+256) 200524100 or (+256) 313294100 to activate card
  • Insert new card into Standard Chartered Bank ATM
  • Enter any 4-digit PIN as initial PIN
  • Select change PIN
  • Enter 4-digit PIN you want to use with card, then confirm
  • Log in to Standard Chartered Bank mobile app
  • Select Service Request
  • Click Card Management
  • Select Debit/ATM Card PIN change
  • Select your card
  • Enter your new 4-digit PIN, then confirm PIN
  • Click Next
  • Enter the OTP sent to you through SMS

SC Mobile App

  • Login to SC Mobile App
  • Tap Menu (top left), Inbox
  • Click Secure Mail, New Message (top right)
  • Under category, select Card Complaints
  • Input Subject
  • In message, please provide details of the dispute transaction or dispense error such as card number (e.g. 123456******5324), transaction date/time, amount, merchant or Bank name, ATM location, etc and Send

iBanking Online

  • Login to iBanking at
  • Tap your Account Name (top left)
  • Select Compose Mail
  • Under category, select Card Complaints
  • Input Subject
  • In message, please provide details of the dispute transaction or dispense error such as card number (e.g. 123456******5324), transaction date/time, amount, merchant or Bank name, ATM location, etc and Send

Security of your PIN: – Your PIN should be confidential and known to you only. For Security reasons DO NOT write your PIN on your card and or any item in your wallet or purse or any item liable to be lost and stolen simultaneously with your card. The security of your Card & PIN is extremely important. If you fail to observe these security requirements you will be liable for any unauthorised use and any loss involved.

If you suspect your card has been stolen or if you happen to lose your card, you need to report the loss or theft by calling our 24/7 Contact Centre (+256) 200524100 or (+256) 313294100.

You can stop the usage of your card for online (e-commerce transactions) by calling our contact centre on (+256) 200524100. However, you will be unable to use the debit card for online transactions (e-commerce) when switched off.

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Loans & Mortgages

Find information about Loans & Mortgages topics here

Personal Loan

The following documents are required:

  • Proof of income (Certified copy of pay slip)
  • Introduction Letter from employer on company letterhead
  • Last 3 months bank statements (for new accounts)
  • Copy of National ID / Valid passport
  • For Expatriates and Non-Resident Citizens, provide a copy of valid Work Permit and Employment Introduction letter or contract

Yes. We require you to domicile your salaries and allowances with the bank. You will be required to instruct your employer to do so and your employer must confirm this in writing.

In order to qualify, you must be salaried. You must also be a standard chartered client who have current or saving account with the bank.

Yes. In order to do this, you will go through the normal application process. In addition, we require a letter from the Bank where your loan is stating the outstanding balance of your loan that is required to be settled. Standard Chartered Bank will pay this amount directly to the Bank from the proceeds of your new loan.

This loan is unsecured. All that we require is for you to receive your salaries and allowances through Standard Chartered Bank throughout the period of the loan.

Yes. This can be done 6 months from the date you took the initial loan. However, if you get a pay rise, you can also apply for a Top up immediately. A good repayment history is also required and we can work with you on this.

Yes, you can pay down your loan before maturity.

Yes. This is an all-purpose loan and can be used for any purpose of your choice.


Standard Chartered currently offers mortgages for the purchase of already completed residential properties only.

We accept the following proof of ownership:

  • A government issued Certificate of Ownership
  • A registered Deed of Assignment, Sublease or Conveyance

The maximum loan amount we offer is UGX2.5billion with up to 25 years repayment period.

Perfection fees are the fees paid to the government for the transfer of ownership of title from the original owner to the customer and also the registration of Legal Mortgage to note the Bank’s interest. Yes, you will be required to pay these fees upfront as it is a condition precedent to drawdown of the mortgage facility.

Interest is calculated as a percentage of the principal amount outstanding on a daily basis i.e. on a reducing balance basis. The interest component of your monthly repayments is therefore larger at the start of the loan and reduces progressively over the life of the loan.

The interest rate for our mortgage is floating in line with prevailing market conditions.

EMI refers to equated monthly instalments. It is computed using a formula which spreads interest and principal repayments into equal monthly amounts over the tenure of the loan.

DBR refers to your debt burden ratio. This is the percentage of your monthly net income (after tax and other deductions) which we would permit you to use to service your mortgage facility.

Yes you can. However, we will still require that you make monthly repayments of interest and principal (EMI).

Yes you can.

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