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Be Fraud Smart, Protect Yourself from Scams

the-warning-signs

SPOT

the warning signs or red flags

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Ug suspicious activity

STOP

any suspicious activity to reduce impact

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Ug report to bank

REPORT

the incident immediately to the Bank, by calling +256 (0) 313294100/ +256 (0)200524100.

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Why wait until it happens to you, when you can prevent it.

Stay 2-steps ahead of fraudsters, by spotting the red flags and reporting the incident immediately even if it’s just a suspicion.

  • Phone Theft Fraud

  • Card Fraud

  • ATM fraud

  • Online Banking

  • Email Compromise

  • General safety tips

Digital Banking

Phone Theft Fraud

What to do in the event your phone is lost or stolen:

Phone Theft Fraud
What to do in the event your phone is lost or stolen:
  • Immediately report the incident to the Bank to have your online banking blocked and OTP generation disabled.
  • Proceed to reach out to your telecom to block your SIM Card to avoid any impersonation incidences.
  • Never save your bank details, online login credentials, passwords on your passwords should your phone be stolen, the fraudster will have easy access your platforms.
Digital Banking

Card Fraud

Card fraud begins with the theft of either a card or its data: name, number, expiration date, and verification/CVV code.

Card Fraud
Card fraud begins with the theft of either a card or its data: name, number, expiration date, and verification/CVV code. Fraudsters commonly acquire card details online via malware, phishing emails, or sometimes from statements thrown in the bin.
  • Do not share your Card details with anyone i.e. your PIN, 16 digits at the front of the card, and 3 digits at the back of the card should be kept secret.
  • Don’t let your debit card out of your sight during a point-of-sale transaction
  • Don’t share your Debit/ATM Card details/image on social media, even partially hidden details can be used by fraudsters.
Digital Banking

ATM fraud

Below are some precautions you can take to safeguard yourself and avoid becoming a victim of ATM fraud.

ATM fraud
Below are some precautions you can take to safeguard yourself and avoid becoming a victim of ATM fraud.
  • Sometimes threats are disguised in form of ‘help’. Avoid seeking help from strangers in or around the ATM lobby. If you need assistance, please engage a Standard Chartered staff wearing a staff ID.
  • Ensure you cover the ATM keypad with your hand while inputting your PIN to prevent another person from seeing it.
  • Shred transactional statements before disposing of them.
Digital Banking

Online Banking

Stay vigilant while transacting

Online Banking
Stay vigilant while transacting
  • You are advised to only access our online banking services through the official Bank website ( https://www.sc.com/ug/ ) with a “padlock” sign to indicate that it is secure or the SC Mobile App available on google plays/app store.
  • Set a strong password that cannot easily be guessed and change it regularly. Don’t save it in your phone or write it down always memorize your passwords. Enable biometric locks (fingerprint or face ID feature) on your SC Mobile app.
  • Don’t log onto your banking platform using public Wi-Fi and don’t save your passwords in browser fields.
  • Remember to always log out of your online banking platforms before closing the browser.
  • Ensure you receive transactional alerts if not reach out to the Bank to have this feature enabled.
  • Keep your banking app and devices updated to ensure the latest security protection.
Digital Banking

Email Compromise

Sending scam emails is one of the many ways fraudsters trick their targets.

Email Compromise
Sending scam emails is one of the many ways fraudsters trick their targets
  • Keep your passwords secure: do not store them digitally on file or in plain sight.
  • Use unique passwords for each account and change them regularly.
  • Passphrases are a great replacement to help you create passwords that you can easily remember.
  • Opt in for two factor authentication for email access on new devices whenever possible.
  • Don’t click on links or download files from unsolicited emails or reply to emails asking you to update or verify account information.
  • If you are suspicious, contact the email sender directly (don’t reply to the email) to verify the email and requested information.
  • Standard Chartered will never send you links to log in to your online banking or to any transactional websites. In the event that you lose possession of any of your banking instruments or devices, please contact the Bank immediately via our contact centre (+256) 200524100 / (+256) 313294100, or visit our nearest branch.
Digital Banking

General safety tips

General safety tips
  • Monitor your account activity regularly and report any unfamiliar transactions immediately.
  • Make sure your correct email address and phone number is linked to your account, so you can receive updates on transactions as well as be notified if there are any changes to your contact information.
  • If you notice any changes in your account that you haven’t made, notify us immediately.
  • You are encouraged to delete text messages about your banking transactions after reading and acting on them.
  • Avoid clicking on unknown links in emails or SMSs, they may lead to fake website designed to steal your information.
  • Only shop or make payments on secure websites, look for ‘https://’ and a padlock icon in the address bar.
  • Try to analyze the sender’s email addresses before replying or sharing sensitive information and If in doubt, contact the bank through our designated communication channels.
Notify us immediately in case you encounter any of these scenarios while accessing your online banking account:
  • There are unusual delays, pop-up screens, messages or instructions for additional steps when accessing the Online Banking platform
  • You receive an unexpected or multiple requests for One-time-passcodes (OTPs)
  • 2 Factor Authentication alert not received when logging into or while making a transaction on Online Mobile Banking account.
SC Mobile

Available now

Standard Chartered Mobile Banking app is now available on the App Store and Google Play

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Disclaimer

This is to inform that by clicking on the hyperlink, you will be leaving www.sc.com/ug and entering a website operated by other parties:

Such links are only provided on our website for the convenience of the Client and Standard Chartered Bank does not control or endorse such websites, and is not responsible for their contents.

The use of such website is also subject to the terms of use and other terms and guidelines, if any, contained within each such website. In the event that any of the terms contained herein conflict with the terms of use or other terms and guidelines contained within any such website, then the terms of use and other terms and guidelines for such website shall prevail.

Thank you for visiting www.sc.com/ug

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