Online Banking
Uganda
Frequently asked questions
About the Service
What is Online Banking?
Why should I choose Online Banking
Do I have to pay for using this service / Is there an extra charge for this service?
Is this service available 24-hours?
Can I access the service from overseas?
What is Online Banking ?
Online Banking is a simple, hassle-free and secure internet banking service available to all Standard Chartered Bank customers in Uganda.
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Why should I choose Online Banking?
It's so easy to apply.
It's your own bank. You have instant access to up-to-date information on your accounts.
It's safe & easy . Using your internet banking ID and internet banking Password, you can now bank with confidence knowing that your transactions remain safe with us. With our simple and intuitive navigational toolbars and buttons, you don't need other instructions or assistance.
It's fast . It takes only a few minutes to get updated account information and complete a banking transaction - giving you more time to do other things.
It's convenient . You can perform on-line banking right from the comfort of your home or office.
It's 24 hours . With this service, you can access your Standard Chartered accounts 24 hours of the day, 365 days of the year.
It's worldwide access . As long as you can access the Internet, you can access your Standard Chartered accounts, anywhere in the world.
No special software required . You don't need to purchase any special software. As long as you have a personal computer (PC) with the minimum configuration, you are ready to start. Please check the minimum browser requirement.
Wide range of service . Our wide range of on-line banking services will help you to better manage your finance. Moreover, we will progressively add more new services for your convenience.
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Do I have to pay for using this service / Is there an extra charge for this service?
There is no extra charge for using this service. However, normal product fees and charges continue to apply
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Is this service available 24-hours?
Yes. This service is available 24 hours a day, 7 days a week.
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Can I access the service from overseas?
Yes. As long as you are able to access the Internet with the recommended internet browser, you will be able to access the service.
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Security
How secure is this service / How safe is my personal information going through the service / What security measures are being used by this service?
What is encryption and how is it used to protect my information?
How do I activate Secure Socket layer (SSL) Version 3.0?
What are cookies and how are they used for this service?
What precautions can I take for this online service?
What should I do if I suspect that there are unauthorized transactions on my account?
What precautions should I take when using shared/public PCs for this service?
How do I safeguard and protect my password?
What is Second Factor Authentication (2FA)?
How secure is this service / How safe is my personal information going through the service / What security measures are being used by this service?
This service employs the 128-bit Secure Socket Layer (SSL), which is one of the strongest encryption technology most commonly used by large-scale online merchants, banks, and brokerages worldwide. All online sessions between you and the bank are protected by up to 128-bit encryption, which best protects your information against disclosure to third parties.
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What is encryption and how is it used to protect my information?
Encryption is a method of scrambling your information to protect its transmission across the Internet. Encryption transforms data into an unreadable form, and decryption reverses that process. Both encryption and decryption require the use of a special code, usually referred to as a key. The encryption of data provides a strong degree of protection against tampering while data is moving through the Internet.
Yes. As long as you are able to access the Internet with the recommended internet browser, you will be able to access the service.
This service employs the 128-bit Secure Socket Layer(SSL),which is one of the strongest encryption technology most commonly used by large-scale online merchants,banks, and brokerages worldwide. All online session between you and bank are protected by up to 128-bit encryption, which best protects your information against disclosure to third parties.
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How do I activate Secure Socket Layer (SSL) Version 3.0?
If you are using Netscape Communicator 4.7x,
1. Click on [Communicator]
2. Select [Tools] follow by [Security Info]
3. Click on [Navigator]
4. Check [Enable SSL (Secure Sockets Layer) v3]
5. Click on [OK]
If you are using Internet Explorer 5.x,
1. Click on [Tools]
2. Select [Internet Options]
3. Select [Advanced] Tab
4. Scroll down to [Security]
5. Check [Use SSL 3.0]
6. Click on [OK]
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What are cookies and how are they used for this service?
A cookie is information that a web site puts on your hard disk that it can remember something about you at a later time. This mechanism allows the server to store its own information about a user on the user's own computer. We do not use cookies for this service.
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What precautions should I take for this online service?
Besides maintaining the confidentiality of your internet banking ID and internet banking password, you should take the following precautions:
  • DO NOT reveal your ID and password to anyone, write down or use it where someone else cannot see.
  • Change your password IMMEDIATELY, using the 'Change of Password' service, if you suspect it has been revealed.
  • DO NOT use easily recognised numbers such as your telephone number etc. as your password.
  • REMEMBER TO LOG OUT of the system and close your browser whenever you leave your computer, even for a short while.
  • Clear your browser's cache on a regular basis so that your account information is removed. This is particularly important if you are using a shared PC. You should clear it after each session.
  • Always use the latest recommended internet browser so that you are using the most updated security features available.
  • Call our phone banking immediately if you notice any unusual transactions on your account.
Online Banking is and easy and convenient way to manage your money, the service is also a target for IT FRAUDSTERS through various avenues. Be aware of some of the common Online Banking FRAUDSTER scams:
Phishing: is the name given to emails that claim to be from your bank or other organizations but are actually sent to you by fraudsters to try and obtain your security details. Standard Chartered Bank will at no point request for your security access details over email.
Spyware: is a type of computer virus that can be installed on your computer without your knowledge. It is capable of monitoring your PC activity, enabling fraudsters to capture your passwords and other personal information. To make sure you don't become a victim of spyware; make sure you have up-to-date anti-virus and anti-spyware software installed. Back to top

What should I do if I suspect there are unauthorized transactions on my account?
If you suspect there are unauthorized transactions on your account, please report to our phone banking. Please provide details such as your name, account number, transaction type, date & time of transaction, description of error and amount involved.
If you suspect they are due to lost/stolen password, please call our phone banking to terminate the password immediately.
You may want to take note of your last log-in date and time, as indicated at the Personal Homepage, each time you log-in to the service.
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What precautions should I take when using shared/public PCs for this service?
We strongly recommend you not to conduct your Internet banking transactions on such PCs unless you are sure that it is safe to do so.
Please clear browser cache after each session so that your account information is removed from such PCs.
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How do I safeguard and protect my password?
  • Do not choose a password that is easily identifiable such as your personal telephone number, birthday or other personal information etc.
  • Avoid using sequential numbers (such as 123456) or same number more than twice (such as 123226) for your password.
  • Your password must be kept confidential at all times and not be divulged to anyone. Do not reveal your password to anyone.
  • Your password must be memorised and not be recorded anywhere. Do not write down your password or use it where someone can see.
  • Change your password immediately if you suspect it has been revealed.
  • Change your password regularly. You can change your password anytime under 'Personal Update - Change of Password'.
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What is Second Factor Authentication (2FA)?
Second Factor Authentication (2FA) is an additional layer of security used by the bank to verify customer's online identity. With 2FA, Standard Chartered Internet banking customers will be required to provide a unique Additional eTAC to perform certain online transactions.
The eTAC will be sent to your mobile phone number as registered with the bank.
This is in addition to the existing Internet banking Username and Password and in line with the recommendations to adopt two-factor authentication (2FA) for better online banking security. The following transactions will be covered under the purview of 2FA and therefore call backs will not be required;
  • Addition of payee both within SCB as well as Inter bank
  • Addition of Telegraphic transfer payee
  • Addition of new Biller
  • Personal Information change request email address, mobile number etc
  • Address change request Mailing address as well as non-mailing address.
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Application for the service
Who can apply for this service?
How do I apply for this service?
Who can apply for this service?
To use this service, you must have at least a transactional account with Standard Chartered Bank, Uganda
Partnership and Public Limited Companies are not eligible to apply for the Online Banking service.
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How do I apply for this service?
Visit your website on www.standardchartered.com/ug complete the simple steps. On our homepage www.standardchartered.com/ug click on "Register for Online Banking" and follow the steps indicated
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Log-in
What is my ID and password for log-in?
Can I use my ATM PIN to log in? Or use my Phone Banking PIN.
What happens when my ID is invalid / What should I do if I have forgotten my ID/password?
Can I change my password?
Can I change my Login ID?
What should I do if I suspect that my password has been stolen or exposed to others?
What is my ID and password for log-in?
They are unique secret words/characters to each user to ensure confidentiality. You need both of them to log-in.
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Can I use my ATM PIN to log in? Or use my Phone Banking PIN.
No, your internet banking ID and password are unique to this service.
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What happens when my ID is invalid / What should I do if I have forgotten my ID/password?
Please call our Call Centre on 0800 160160.
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Can I change my password?
Yes, you may change your password, using the 'Change of Password' service, anytime to ensure security.
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What should I do if I suspect that my password has been stolen or exposed to others?
If you suspect that your password has been stolen or exposed to others, please change your password immediately. Choose 'Personal Update' and change your password online.
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Account information
Can I see a summary of my accounts?
Can I view the transactions belonging to all my accounts?
How far back can I view my transaction history?
Can I download and save my account information and latest transactions?
What is the use of the Mail Box in the Personal Homepage?
Can I use the Mail Box to send email to my friend?
Can I delete messages from the Mail Box?
How long do messages remain in the Mail Box?
Can I see a summary of my accounts?
Yes. You can see a summary of your account profile at the Personal Homepage once you have logged-in to Online Banking.
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Can I view the transactions belonging to all my accounts?
Yes, you can view the transactions belonging to all your accounts under the Account Services Account information section.
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How far back can I view my transaction history?
You can view your transactional history up to one year for your accounts. Your A/C statements are segmented as per the period selected. Card statements are monthly.
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Can I download and save my account information and latest transactions?
Yes. You can select your latest transaction or historical transactions for a period up to one year from the current date and click on the download button to save the information for your tracking.
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What is the use of the Mail Box in the Personal Homepage?
The Mail Box is a feature in our Online Banking that allows you to view any messages that the Bank has sent to you.
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Can I use the Mail Box to send email to my friend?
No. The Mail Box is only for communication between you and Standard Chartered. For security reasons, we do not accept any instruction relating to financial transactions through the Mail Box.
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Can I delete messages from the Mail Box?
Yes. You can delete the messages from the Mail Box.
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How long do messages remain in the Mail Box?
All messages will be deleted automatically on weekly intervals.
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Funds Transfer
What kind of funds transfer can I do in this service?
Do I need to pre-register my accounts before I can use the funds transfer facility?
How do I pre-register my 3rd party Standard Chartered accounts?
How long do I need to I have to wait after I have pre-registered the accounts before I can transfer my funds?
When will the funds be available in the receiving account after I do an Immediate Fund Transfer to accounts within Standard Chartered Uganda?
Is there a maximum limit on the amount of funds I can transfer?
Can I add a Beneficiary Online?
What kind of funds transfer can I do in this service?
You can transfer funds between your own Standard Chartered accounts and to other pre-registered 3rd party Standard Chartered accounts Uganda
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Do I need to pre-register my accounts before I can use the funds transfer facility?
Yes, you will need to pre-register the 3rd party accounts Online before you can make a 3rd party
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How do I pre-register my 3rd party Standard Chartered accounts?
You will have to log on to Online Banking to register any 3rd Party accounts for funds transfer.
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How long do I need to I have to wait after I have pre-registered the accounts before I can transfer my funds?
Once the account/s has been successfully registered, you may proceed to transfer funds within the next 2 working days.
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When will the funds be available in the receiving account after I do an Immediate Fund Transfer to accounts within Standard Chartered Uganda?
Fund transfers to other Standard Chartered accounts within Uganda will take effect right after the transaction.
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Is there a maximum limit on the amount of funds I can transfer?
You can transfer up to UGX 30,000,000 (Thirty Million shillings).
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Can I add a Beneficiary Online?
Yes, click on Maintain Beneficiary under Funds Transfer and select Add Beneficiary.
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Payments
Can I delete my Set-up Standing Order Instructions?
Can I delete my Set-up Standing Order Instructions?
Yes. You can delete any of your Set-up Standing Order instructions one business day before the effective due date. Please contact the Bank to effect this request off-line.
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System Requirements
What hardware and software do I need for using this service?
How do I know the version of the browser that I'm using?
Can I use other operating systems?
What display setting should I use for this service?
What hardware and software do I need for using this service?
Minimum Hardware Requirement
  • PC with Pentium 166MHz processor or higher
  • 32 MB RAM or higher
  • SVGA or higher resolution monitor, 256 colors minimum, 800 x 600 screen resolution
  • Modem of 56kbps or higher
Minimum Software Requirement
  • Microsoft Windows 95/98/NT/2000 operating system
  • Microsoft Internet Explorer Version 4.01 with Service Pack 2 or above*
  • Netscape Communicator Version 4.6 or above* (Note:Currently Netscape 6.x and 7.x is not supported)
  • Both "Java" and "Java Script" have to be enabled
  • Please ensure the Microsoft Virtual Machine is the default for your browser.
* To make use of the 128-bit SSL encryption and enjoy the highest level of security, we strongly recommend that you upgrade your browser to Internet Explorer version 5.01 and above or Netscape Communicator 4.7 and above (Note: Currently Netscape 6.x and 7.x is not supported).
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How do I know the version of the browser that I'm using?
If you are using Netscape Communicator,
1. Click on [Help]
2. Click on [About Communicator...]
If you are using Internet Explorer,
1. Click on [Help]
2. Click on [About Internet Explorer]
3. Click on [OK]
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Can I use other operating systems?
We do not recommend the use of any operating system other than those mentioned in Software Requirement.
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What display setting should I use for this service?
Our web site is optimised for view with screen resolution of 800 x 600.
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Trouble shooting
What can I do if my Internet Explorer frequently hangs?
What should I do if I am not able to perform any financial transaction?
"This program has performed an illegal operation..."
What should I do if I do not get a response after clicking on a hyperlink or icon?
Who can I call if I have any problem or enquiry in using this service?
I get an error message mentioning "JavaScript not enabled". What does it mean?
How to clear cache?
Terms and Conditions apply
What can I do if my Internet Explorer frequently hangs?
You can try upgrading your PC's Java Virtual Machine.
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What should I do if I am not able to perform any financial transaction?
Ensure that you are using one of the recommended browsers.
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"This program has performed an illegal operation..."
This is commonly known as GPF (General Protection Fault). This is an error that happens at your PC. You have to restart your browser usually. Sometimes you may need to restart your PC. If the problem persists, please consult your PC vendor.
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What should I do if I do not get a response after clicking on a hyperlink or icon?
Sometimes, the Internet becomes unavoidably slow to respond. If there is a delay in response from when you have clicked something, please wait. Avoid clicking repeatedly on a particular link. DO NOT CLICK "REFRESH" OR "RELOAD" BUTTON AS THIS WILL TERMINATE YOUR ONLINE SESSION AND YOU WILL HAVE TO WAIT FOR 15 MINUTES BEFORE YOU CAN LOG IN AGAIN.
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Who can I call if I have any problem or enquiry in using this service?
Please call our phone banking 0800 160160. Kindly get note of the error code or message if any, to the customer service officer for investigation.
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I get an error message mentioning "JavaScript not enabled". What does it mean?
Due to the requirements of the service, "Java" and "JavaScript" must be enabled in your browsers.
If you are using Netscape Communicator 4.7x,
1. Click on [Edit]
2. Select [Preferences]
3. Choose [Advanced] under [Category]
4. Check [Enable Java] and [Enable JavaScript]
5. Click on [OK] & restart the browser
If you are using Internet Explorer 5.x,
1. Click on [Tools]
2. Select [Internet Options]
3. Select [Advanced] Tab
4. Scroll down to [Microsoft VM]
5. Check [JIT compiler for virtual machine enabled]
6. Click on [OK] & restart the browser
Please refer to [HELP] contents if you're using browser of other versions.
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How to clear cache?
If you are using Netscape Communicator 4.7x,
1. Click on [Edit]
2. Select [Preferences]
3. Select [Advanced]
4. Select [Cache]
5. Click on [Clear Memory Cache] and [Clear Disk Cache]
6. Click on [OK] & restart the browser
If you are using Internet Explorer 5.x,
1. Click on [Tools]
2. Select [Internet Options]
3. Select [General] Tab
4. Click on [Delete Files] under [Temporary Internet Files] section
5. Check [Delete all off-line content]
6. Click on [OK] & restart the browser
Please refer to [HELP] contents if you're using browser of other versions.
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Terms and Conditions apply
Call us now on 0800 160160. You can also click here and we'll get back to you as soon as possible. Alternatively visit your nearest branch. (Click here link it to the contact us email address - Ug.Service@sc.com)
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