Our Contact Centre is available 24 hours a day.

Contact Centre

(+256) 200524100 and (+256) 313294100

Our state-of-the-art Contact Centre is available 24 hours a day, staffed by professionally trained consultants who can provide you with a range of customer care and banking services.

The Standard Chartered hotline offers a wide range of customer service and support solutions:

Account-related Services
  • Balance enquiry
  • Transaction enquiry
  • Account and loan statement requests
  • Cheque book request
  • Cheque book activation
  • Debit Card activation
  • Loan-related enquiries
  • Salary enquiry
  • Cheque stop instruction
  • Debit Card stop
Products Information
  • Deposit Accounts
  • Personal Loans
  • Savings / Current Accounts
  • Debit Card
  • Interest rates enquiry
  • Account Tariff enquiry
  • Foreign Currency Exchange rates
  • Lending rates
  • Deposit rates
Other Services
  • Complaint / compliments / feedback
  • Account opening procedure
  • Account closing procedure
  • Request for change of account details
  • Online Banking
  • Mobile Banking

Terms and Conditions apply

Call Us

Call our hotline for further information.

(+256)200524100/(+256)313294100

Email Us

Please send us a message and we will be in touch as soon as possible.

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Locate Us

Visit the branch that is nearest to you.

Find a Branch »

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Online Banking

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Mobile Banking

Mobile Banking is a mobile banking service that lets you access your bank account from mobile phone.

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SMS Alerts

All mobile banking customers can also apply for SMS alerts.

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Speaking Up

Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.

Disclaimer

Please note that this hyperlink will bring to you to another website on the Internet, which is operated by InTouch, an independent company appointed by the Bank to support its Speaking Up programme. Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the additional terms of use of the website that you are going to visit.

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