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Trading Services FAQ

  • Our service hours are currently 9am – 5am during normal business days excluding Public Holidays.

  • Yes, every month we will send you a physical monthly statement of all your trades with us.

  • You will receive a Push Notification from us asking you on what to do with your corporate action, for more complex ones our live agent will contact you for your response.

  • We have Shares, REITs and ETF on our platform.

  • Do call us at (+60) 3 7718 9898 and our live agent will help you the best way we can.

  • The share transfer will take up to 4 weeks, as we’ll need to process a pending application sent from your broker.

  • You’d need to open a SmartStocks account and have the corresponding currency settlement account before transfering in your shares.

  • Do call us at (+60) 3 7718 9898 and our live agent can help you top up your real time quotes.

  • For share transfers watch our tutorial video or follow the step by step process of our digital Share Transfer process:
    1. Sign up to SmartStocks via SCMobile
    2. Access the web version of SmartStocks
    3. Go to account settings and select Share Transfer
    4. Go through the Share Transfer online journey
    5. Once completed you’ll receive a Share Transfer reference number
    6. Let your broker/counterparty know of your share transfer with along with the CDS table provided to you in the share transfer success email.
    7. Done!

  • We have no transfer in fees however for transfer out fees please refer to our fee schedule: https://av.sc.com/my/content/docs/SmartStocks-fee-schedule.pdf

  • We do not allow the transfer in of warrants, OTC, sanctioned stocks and shares not listed in out exchange.

  • No change of beneficiary is allowed.