General Information

The Standard Chartered VISA Platinum Debit Card symbolises your success and encourages you to enjoy it. This premium product is equipped with a vast array of exclusive services specially designed to complement your lifestyle. With the VISA Platinum Debit Card, you enjoy personalised customer service and a world of exciting offers. You also benefit from unrivalled discounts and concierge facilities in a vast range of travel, dining and hotel-related outlets.

Features and Benefits

Airport Lounges

Airport Lounges

The card entitles you to CIP lounges across Pakistan in Karachi, Lahore and Islamabad. Your Standard Chartered VISA Platinum Debit Card entitles you of relaxing and having stress-free journeys wherever you go.

Personalized Customer Service

Personalized Customer Service

For any question pertaining to your Platinum Debit Card, you can avail our specialised services 24 hours a day. So whether you require information about your card balance, account status or any other detail, simply dial our UAN number at 111 722 723 for an instant response to your queries and concerns.

Platinum Travel Desk

Platinum Travel Desk

Whether you are planning your family vacation and business trips or arranging to be picked up from the airport, the Platinum Travel Desk is at your service. You no longer have to go from one travel agent to another to find the best rates for tickets to your favourite travel destinations.

Flight Reservation

Flight Reservation

Sit back and enjoy making convenient flight reservations and having your tickets delivered to your doorstep anywhere in Karachi, Lahore and Islamabad. Simply call and allow us to find the best price and make your bookings.

Pre-Trip Services

Pre-Trip Services

Stay up to date with the prerequisite information and requirements prior to your business and / or personal trips. Our travel desk experts will update you with the latest weather news, tourist attractions and even local customs. You can also obtain information about vaccinations, travel VISAs, currency exchange rates, protocols and risk assessment recommendations for specific travel destinations.

Hotel Reservation

Hotel Reservation

Your accommodation can also be arranged through the Platinum Travel Desk. All you have to do is tell our representative your travel dates, destination and hotel preferences, and they will make reservations as per your requirements.

Visa Assistance

Visa Assistance

The VISA issuance process can now be handled by our professionally trained Travel Desk representatives. Our Passport & VISA assistance program updates you on country-specific VISA requirements, plus all the applicable procedures and policies. By accessing predetermined public Internet web sites, our Travel Desk representatives provide invaluable information and contact with the nearest Embassy or Consulate.

Platinum Dining

Platinum Dining

We make reservations in the finest restaurants on your behalf, so you can enjoy a convenient, hassle-free dinner in style. Savour the moment with our Platinum Dining experience.

Visa Travel Assistance

Visa Travel Assistance

Whether you are vacationing abroad or flying on a business trip, be sure to utilize the comprehensive Global VISA Platinum Concierge privileges. Our Customer service personnel provide you 'Information & Reservation Services' on a wide range of issues as and when requested.

Global Emergency Assistance

Global Emergency Assistance

Global Customer Assistance Service (GCAS) is a wide-ranging customer services program that you can access whenever you travel overseas, at any time of the day, the whole year round. This facility acts as an additional feature that allows you to use the various emergency service. You can now rest assured that you will be taken care of in all emergency scenarios through your Standard Chartered Platinum Debit Card.

Zero Loss Liability

Zero Loss Liability

It is comforting to know that if you lose your card, you will have nothing to worry about? You are covered for all fraudulent charges made on your debit card after it has been reported lost to Standard Chartered through Client Centre. So, make sure you report the loss immediately upon discovery. Please, also note that all transactions conducted on the lost Card before it is reported as lost will be the customer's liability.

FAQs

    • How do I activate my Standard Chartered VISA Platinum Debit Card?
      Upon receiving your Standard Chartered VISA Platinum Debit Card, simply call our Customer Services at 111 002 002 from one of your officially registered contact numbers and we'll do the rest.

    • Where can I use Standard Chartered VISA Platinum Debit Card?
      The Standard Chartered VISA Platinum Debit Card can be used at a vast range of over 250 merchant outlets that accept VISA Debit Cards all over the world.

    • Is there a cash withdrawal limit on my debit card?
      You can withdraw up to PKR 200,000.

    • Is there a Point-of- Sale limit on my debit card?
      There is a Point-of-Sale limit of Rs. 1,000,000 along with online purchases.

    • Will I be charged cash withdrawal fee?
      On cash withdrawals through ATMs or over the counter transactions, Rs 18.75 will be charged on local withdrawals and 3% of the transaction amount will be charged on international transactions in addition to any charges levied by the acquirer.


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Speaking Up

Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.

Disclaimer

Please note that this hyperlink will bring to you to another website on the Internet, which is operated by InTouch, an independent company appointed by the Bank to support its Speaking Up programme. Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the additional terms of use of the website that you are going to visit.

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