Bank on your phone anywhere, anytime.


As part of our ongoing commitment to provide you convenient solutions for your banking needs, we now give you 24X7 Phone Banking services. Speak to our Customer Service Representatives anytime, anywhere and get the same level of personalised service and attention that you would expect from an in-person consultation at our branches.

Just Call 111 002 002 and you can make use of our automated Phone Banking service to:

Branch Banking
  • Inquiry
    • A/C Balance
    • Statement details
    • Product information
  • Transactions
    • Debit card issuance
    • Cheque book request
    • Debit card blocking
    • TPIN issuance & Re-issuance
    • ATM pin issuance & Re-issuance
    • PO / DD & Bank certificate
    • Internal transfer
    • Credit Card payment
    • Change of address & telephone numbers
    • Stop payments
    • Complaints
Credit Cards
  • Inquiry
    • Card balance
    • Statement details
    • Product information
    • Reward inquiry
    • Statement details
    • Statement details
    • Application status
  • Transactions
    • Card activation
    • TPIN issuance & change
    • ATM Pin issuance & change
    • Card lost / stolen
    • Card replacement
    • Reward redemption
    • Address & phone no. change
    • Billing address updation
    • Credit card bill payment
  • Inquiry
    • Product information & general inquiry
  • Transactions
    • Enrollment & De-enrollment


    • What is a TPIN?
      Your Telephone Personal Identification Number (TPIN) is your electronic signature. Your TPIN is your identification for Phone Banking services and therefore should remain confidential. Please do not share it with anyone. If you think someone has discovered your TPIN, change it immediately.

    • What if I lose my TPIN?
      Call SCB Phone Banking services at 111 002 002 OR 0800-44444 and report the incident immediately. The Phone Banking Officer will help you generate a new TPIN.

    • I have lost my card. What do I need to do now?
      Call SCB Phone Banking immediately to have your lost card reported and blocked. We will take a request for your new or replaced card.

    • If I have blocked my card, can it be unblocked?
      If the card is blocked due to non-payment then you have to first clear your dues then you can unblock your card.

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Call Us

Call our hotline for further information.

111 002 002

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