As part of our ongoing commitment to provide you convenient solutions for your banking needs, we now give you 24X7 Phone Banking services. Speak to our Customer Service Representatives anytime, anywhere and get the same level of personalised service and attention that you would expect from an in-person consultation at our branches.
Just Call 111 002 002 and you can make use of our automated Phone Banking service to:
Branch Banking
Inquiry
A/C Balance
Statement details
Product information
Transactions
Debit card issuance
Cheque book request
Debit card blocking
TPIN issuance & Re-issuance
ATM pin issuance & Re-issuance
PO / DD & Bank certificate
Internal transfer
Credit Card payment
Change of address & telephone numbers
Stop payments
Complaints
Credit Cards
Inquiry
Card balance
Statement details
Product information
Reward inquiry
Statement details
Statement details
Application status
Transactions
Card activation
TPIN issuance & change
ATM Pin issuance & change
Card lost / stolen
Card replacement
Reward redemption
Address & phone no. change
Billing address updation
Credit card bill payment
Insurance
Inquiry
Product information & general inquiry
Transactions
Enrollment & De-enrollment
FAQs
What is a TPIN?
Your Telephone Personal Identification Number (TPIN) is your electronic signature. Your TPIN is your identification for Phone Banking services and therefore should remain confidential. Please do not share it with anyone. If you think someone has discovered your TPIN, change it immediately.
What if I lose my TPIN?
Call SCB Phone Banking services at 111 002 002 OR 0800-44444 and report the incident immediately. The Phone Banking Officer will help you generate a new TPIN.
I have lost my card. What do I need to do now?
Call SCB Phone Banking immediately to have your lost card reported and blocked. We will take a request for your new or replaced card.
If I have blocked my card, can it be unblocked?
If the card is blocked due to non-payment then you have to first clear your dues then you can unblock your card.
Prefer text chat? Use our live message solution to chat with one of our expert consultants.
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