Bank on your phone anywhere, anytime.

Services

As part of our ongoing commitment to provide you convenient solutions for your banking needs, we now give you 24X7 Phone Banking services. Speak to our Customer Service Representatives anytime, anywhere and get the same level of personalised service and attention that you would expect from an in-person consultation at our branches.

Just Call 111 002 002 and you can make use of our automated Phone Banking service to:

Branch Banking
  • Inquiry
    • A/C Balance
    • Statement details
    • Product information
  • Transactions
    • Debit card issuance
    • Cheque book request
    • Debit card blocking
    • TPIN issuance & Re-issuance
    • ATM pin issuance & Re-issuance
    • PO / DD & Bank certificate
    • Internal transfer
    • Credit Card payment
    • Change of address & telephone numbers
    • Stop payments
    • Complaints
Credit Cards
  • Inquiry
    • Card balance
    • Statement details
    • Product information
    • Reward inquiry
    • Statement details
    • Statement details
    • Application status
  • Transactions
    • Card activation
    • TPIN issuance & change
    • ATM Pin issuance & change
    • Card lost / stolen
    • Card replacement
    • Reward redemption
    • Address & phone no. change
    • Billing address updation
    • Credit card bill payment
Insurance
  • Inquiry
    • Product information & general inquiry
  • Transactions
    • Enrollment & De-enrollment

FAQs

    • What is a TPIN?
      Your Telephone Personal Identification Number (TPIN) is your electronic signature. Your TPIN is your identification for Phone Banking services and therefore should remain confidential. Please do not share it with anyone. If you think someone has discovered your TPIN, change it immediately.

    • What if I lose my TPIN?
      Call SCB Phone Banking services at 111 002 002 OR 0800-44444 and report the incident immediately. The Phone Banking Officer will help you generate a new TPIN.

    • I have lost my card. What do I need to do now?
      Call SCB Phone Banking immediately to have your lost card reported and blocked. We will take a request for your new or replaced card.

    • If I have blocked my card, can it be unblocked?
      If the card is blocked due to non-payment then you have to first clear your dues then you can unblock your card.

Learn more »

Call Us

Call our hotline for further information.

111 002 002

Contact Me

Alternatively, please complete our contact form and we will be in touch as soon as possible.

Contact Me »

Locate Us

Visit the branch that is nearest to you.

Find a Branch »

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Speaking Up

Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.

Disclaimer

Please note that this hyperlink will bring to you to another website on the Internet, which is operated by InTouch, an independent company appointed by the Bank to support its Speaking Up programme. Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the additional terms of use of the website that you are going to visit.

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