As part of our ongoing commitment to provide you convenient solutions for your banking needs, we now give you 24X7 Phone Banking services. Speak to our Customer Service Representatives anytime, anywhere and get the same level of personalised service and attention that you would expect from an in-person consultation at our branches.
Just Call 111 002 002 and you can make use of our automated Phone Banking service to:
Branch Banking
Inquiry
A/C Balance
Statement details
Product information
Transactions
Debit card issuance
Cheque book request
Debit card blocking
TPIN issuance & Re-issuance
ATM pin issuance & Re-issuance
PO / DD & Bank certificate
Internal transfer
Credit Card payment
Change of address & telephone numbers
Stop payments
Complaints
Credit Cards
Inquiry
Card balance
Statement details
Product information
Reward inquiry
Statement details
Statement details
Application status
Transactions
Card activation
TPIN issuance & change
ATM Pin issuance & change
Card lost / stolen
Card replacement
Reward redemption
Address & phone no. change
Billing address updation
Credit card bill payment
Insurance
Inquiry
Product information & general inquiry
Transactions
Enrollment & De-enrollment
FAQs
What is a TPIN?
Your Telephone Personal Identification Number (TPIN) is your electronic signature. Your TPIN is your identification for Phone Banking services and therefore should remain confidential. Please do not share it with anyone. If you think someone has discovered your TPIN, change it immediately.
What if I lose my TPIN?
Call SCB Phone Banking services at 111 002 002 OR 0800-44444 and report the incident immediately. The Phone Banking Officer will help you generate a new TPIN.
I have lost my card. What do I need to do now?
Call SCB Phone Banking immediately to have your lost card reported and blocked. We will take a request for your new or replaced card.
If I have blocked my card, can it be unblocked?
If the card is blocked due to non-payment then you have to first clear your dues then you can unblock your card.
Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.
Disclaimer
Please note that this hyperlink will bring to you to another website on the Internet, which is operated by InTouch, an independent company appointed by the Bank to support its Speaking Up programme. Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the additional terms of use of the website that you are going to visit.
This is to inform that by clicking on the hyperlink, you will be leaving standardchartered.com.pk and entering a website operated by other parties:
Such links are only provided on our website for the convenience of the Client and Standard Chartered Bank does not control or endorse such websites, and is not responsible for their contents.
The use of such website is also subject to the terms of use and other terms and guidelines, if any, contained within each such website. In the event that any of the terms contained herein conflict with the terms of use or other terms and guidelines contained within any such website, then the terms of use and other terms and guidelines for such website shall prevail.
Thank you for visiting www.standardchartered.com.pk
This is to inform that by clicking on the hyperlink, you will be leaving standardchartered.com.pk and entering a website operated by other parties:
Such links are only provided on our website for the convenience of the Client and Standard Chartered Bank does not control or endorse such websites, and is not responsible for their contents.
The use of such website is also subject to the terms of use and other terms and guidelines, if any, contained within each such website. In the event that any of the terms contained herein conflict with the terms of use or other terms and guidelines contained within any such website, then the terms of use and other terms and guidelines for such website shall prevail.
Thank you for visiting www.standardchartered.com.pk
