Talk to Us

24-hour Client Care Centre +673 2658000
Priority Banking +673 2658188
Business Banking +673 2658008
Corporate & Institutional Banking +673 2658118

Email Us

24-hour Client Care Centre
Business Banking
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Reach Us

We value our relationship with you and would love to hear about your experience with us. If we’ve disappointed you, we’re sorry and would like to have the opportunity to put things right.

You can leave your contact details in the form below and we will get in touch with you

Get in touch

For specific account-related queries and/or instructions, you may also log on to Internet Banking or our SCMobile App and click on "Contact Us" > Compose Message

Complaints and Compliments

At Standard Chartered, we appreciate and value your feedback on your experiences with our products and services. Your comments will allow us to further improve our banking services to serve you better.

Retail Clients

Personal Banking
Priority Banking

Complaints / Feedback

Customer Service Hotline: +673 2658000

Business Banking

Customer Service Hotline: +673 2658008

Corporate & Institutional Banking

Client Service Hotline: +673 2658118

Beneficiary Bank Details

Beneficiary bank details for overseas remittances

Bank Name: Standard Chartered Bank (Brunei Branch)


Bank Address: 51-55, Kompleks Jalan Sultan, Jalan Sultan Omar Ali Saifuddien, Bandar Seri Begawan, BS8811, Brunei Darussalam

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Speaking Up

Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.


Please note that this hyperlink will bring to you to another website on the Internet, which is operated by InTouch, an independent company appointed by the Bank to support its Speaking Up programme. Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the additional terms of use of the website that you are going to visit.