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Trade Service Levels

Where you request for a trade service (and provide to us all documentation and information required for such trade service) by the cut off time, and unless you have been otherwise informed, we expect to execute the trade service within the service level as indicated below [1].

Product
Cut off
Service Level
Main Import / Export products e.g., Import LC, Export Bills, Pre-vetted Bank Guarantees Monday to Thursday – 1:00pm

Friday – 12:00pm

Aim for same calendar day processing
Note: No processing on weekends & bank holidays.
Service Contact and Hours for Trade Client Service Team
  • 9:00am – 5:00pm (Monday to Thursday)
  • 9:00am – 12:00pm & 2:00pm – 5:00pm (Friday)

Service Hotline Number: (673) 2658118

Email address: straight2bank.bn@sc.com

[1] The service levels are offered as a guideline on our operational turnaround time, and do not constitute a binding obligation on us to execute a trade service within the specified service level. Your request for, and our provision of, a trade service remain subject to the terms and conditions governing such trade service that have been agreed, and/or shall be agreed, between us.

Disclaimer

This is to inform that by clicking on the hyperlink, you will be leaving www.sc.com/bn and entering a website operated by other parties:

Such links are only provided on our website for the convenience of the Client and Standard Chartered Bank does not control or endorse such websites, and is not responsible for their contents.

The use of such website is also subject to the terms of use and other terms and guidelines, if any, contained within each such website. In the event that any of the terms contained herein conflict with the terms of use or other terms and guidelines contained within any such website, then the terms of use and other terms and guidelines for such website shall prevail.

Thank you for visiting www.sc.com/bn

 

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