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Please report these transactions to us immediately. To protect your interests, the related credit card would be immediately deactivated, and a replacement credit card (with a new card number) would be issued to you.

Before initiating dispute request for credit card transactions, please take note of important information such as eligibility and timeline. Learn more

You can log on to Online Banking or SC Mobile to view your credit card balances.

For Online banking:

1. Click ‘Overview’ and select credit card you need to view.
2. View your credit card transactions up to 90 days.

For SC Mobile:

3. After login to SC Mobile, tap the credit card accounts you wish to view.
4. View your credit card transactions up to 90 days.

Learn more

You can pay bills of selected merchants by credit cards through Online Banking or SC Mobile.

If you pay your bill by Standard Chartered credit card within the month of / one month before the card expiry date shown on the credit card, please activate the renewed Credit Card upon receipt before making payment.

You can now pay your rent, government bills, education expenses, car park fees and even friends using your credit card as a debit source for FPS.

For SC Mobile:

1. Choose payee from phone book or enter payee’s mobile number/email/FPS ID.
2. Choose either payee’s default bank account or specific bank account to send money to.
3. Select payment by credit card.
4. Select your preferred credit card.
5. Confirm transfer amount and payment description (optional), then slide to proceed the transfer.

Please note that handling fees may apply. Learn more

Visa/Mastercard International will impose a reimbursement charge of 1% on the Bank for transactions in Hong Kong Dollars incurred outside of Hong Kong or with any merchants not registered in Hong Kong (e.g. internet transactions), the same will be charged by the Bank on such transactions on behalf of Visa/Mastercard International.

The fee is applicable to transactions initiated by you and/or the merchant depending on the merchant’s setting. Learn more

CashBack is earned in accordance with the relevant terms and conditions under the CashBack Programme for each Qualified CashBack Card. Learn more

For transactions of each Qualified CashBack Card which will be eligible for CashBack, please refer to reward program terms and conditions for each respective card type. Learn more

You can refer to the Terms and Conditions for Points Redemption and our FAQ page.

The most convenient way to settle your credit card bills is via Online Banking or SC Mobile:

1. Select “SC Credit Cards” under “Payments”.
2. Follow the instructions and select the appropriate details such as the credit card account for settlement, the account to debit from and the amount.
3. Review and confirm the details.
4. Submit the payment.

You can also pay your credit card bill via Direct Debit Authorization Service, Payment by Phone Service (PPS), and Standard Chartered / JETCO ATMs or Cash and Cheque Deposit Machines. Full details are available on the back of your credit card account statement. Learn more

You can utilise your credit balance by selecting your credit card as a debit source for FPS. Learn more

Alternatively, you can also perform a Credit Balance Transfer via Online banking or SC Mobile. Learn more

Merchant refunds are not considered as payments to your card account. Please ensure payments are made to your account by the payment due date which is indicated in your statement, to avoid any late payment fees. If the refund is posted after the issuance of your current month’s statement, the refunded amount will be taken into account in the statement balance of your next statement.

No, only participating online merchants will require additional authentication in order to complete transactions. If you failed to receive the Push Notification via SC Mobile app, an OTP will be sent to the principal/ supplementary cardholder’s valid mobile telephone number via SMS.

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Supplementary cardholders can use the same service to proceed the online transaction by inputting the name printed on the supplementary card. By then Supplementary cardholder will be asked to authenticate the transaction via SC Mobile App, or input the OTP which sent to the registered mobile telephone number.

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The additional authentication provides added assurance by authenticating you while using your Standard Chartered Visa Card / Mastercard when making payments to participating online merchants.

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No registration is required to enjoy this service. However, this service is only applicable to cardholders who have registered SC Mobile Key in the SC Mobile App or have a local mobile telephone number registered with the bank.

Activate SC Mobile Key in your SC Mobile App Learn more

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Look for the Verified by Visa or Mastercard® SecureCode™ or American Express SafeKey mark on participating online stores.

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We offer a series of services online, designed to make account management easy and frictionless for you. Learn more

You can apply for ATM facilities on your credit card by submitting the Additional Benefits Form.

A valid mobile telephone number refers to a local Hong Kong 8-digit mobile number, with international mobile telephone numbers excluded. Learn more

You can increase credit limit by submitting request online (Learn more) or adjust your credit limit by submitting the Additional Benefits Form.

If your credit cards have been charged with annual fees, overlimit charges, late charges or finance charges within the last month, you may submit a waiver request online. Learn more

As part of our ongoing efforts to ensure you enjoy a seamless payment experience with our credit card, all our Mastercard and Visa credit cards cardholders will be automatically enrolled into the Mastercard Automatic Billing Updater (ABU) and Visa Account Updater (VAU) program. This program aims to help Mastercard and Visa credit cards cardholders who have recurring payments, or their card details saved with participating merchants for card-on-file transactions to enjoy a seamless transition when their credit cards held with the Bank is reissued or replaced.

Remarks: not applicable to UnionPay card.

For Cardholders who have recurring payment transactions or frequently shop online on e-commerce platforms may opt to save their card details with the merchants for a smoother experience on card-on-file transactions. In the event of replacement card of any change to the card detail (expiry date), cardholders are usually required to update the new card details with all the merchant(s). Where cardholders have opted to save their card details with participating merchants, ABU/VAU offers convenience to them at no cost as it allows the new card details to be updated with the participating merchants on their behalf, thus preventing/reducing transaction declines due to changes in card details.

Card-on-file transactions are payments processed using a credit card number you have stored with a merchant, services provider or website by creating an account and saving your credit card details.

a. Payments processed using card details that you have stored with merchant(s) or service provider(s), for example:

• Online retailers (e-commerce platforms)
• Ride hailing or food delivery apps

b. Recurring payments you may have set up with a merchant or service provider using your card details, for example:

• Insurance premium
• Bill payment to Telecommunications providers
• Utilities Bill payment

No. ABU/VAU is only available for transactions performed with participating merchants and merchants can choose the frequency at which they check for updated payment information. For details, please contact with merchants for details.