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Easily manage your credit cards on the go

Manage your credit card through Digital Banking

Trying to keep tabs on multiple credit cards? Our Online Banking and SC Mobile features are designed to make card management easy and frictionless for you, anytime and anywhere.

Report Lost/Stolen Credit Card

If your card is lost or stolen, or your PIN number has been disclosed to a third party, please contact the Bank immediately to make a report.

Step 1

Click "Help & Service" for Online Banking; "Services" > "Service Request" for SC Mobile


SC Mobile Report Lost/Stolen Credit Card Step 1
Step 2

Click "Card Management" > "Report Lost/Stolen Card"


SC Mobile Report Lost/Stolen Credit Card Step 2
Step 3

Select the cards you wish to report as lost


SC Mobile Report Lost/Stolen Credit Card Step 3
Step 4

Read the important notes carefully


SC Mobile Report Lost/Stolen Credit Card Step 4
Step 5

Confirm to proceed further


SC Mobile Report Lost/Stolen Credit Card Step 5
Success!

The replacement card will be issued and sent to your registered address


SC Mobile Report Lost/Stolen Credit Card Step 6

Initiate Dispute Request

You may initiate a dispute request online via the Bank for reversing or refunding transactions under specific circumstances of the dispute resolution scheme, such as unauthorized transactions or failed delivery of goods/ services by the merchant after a one-off pre-payment.

For any transactions in doubt, you should raise the dispute within 60 days upon the statement issuance date.

Learn More

Step 1

Click "Help & Service" for Online Banking; "Services" > "Service Request" for SC Mobile


Credit Card Initiate Dispute Request Step 1
Step 2

Click “Card Management” > “Credit Card Transaction Dispute”


Credit Card Initiate Dispute Request Step 2
Step 3

Select the card you wish to submit the application for


Credit Card Initiate Dispute Request Step 3
Step 4

Select the dispute reason


Credit Card Initiate Dispute Request Step 4
Step 5

Select the transaction(s) with an issue


Credit Card Initiate Dispute Request Step 5
Step 6

Fill in additional details and upload documents


Credit Card Initiate Dispute Request Step 6
Step 7

Read the important notes carefully and confirm to proceed further


Credit Card Initiate Dispute Request Step 7
Application submitted!

Updates will be delivered via SMS and email.


Credit Card Initiate Dispute Request Activation completed

Activate New Credit Card

You may activate your physical credit card online within 3 months upon receipt.

Step 1

Click "Help & Service" for Online Banking; "Services" > "Service Request" for SC Mobile


SC Mobile Activate New Credit Card Step 1
Step 2

Click "Card Management" > "Credit Card Activation"


SC Mobile Activate New Credit Card Step 2
Step 3

Select the card(s) you wish to activate


SC Mobile Activate New Credit Card Step 3
Step 4

Enter your HKID number and Date of Birth


SC Mobile Activate New Credit Card Step 4
Step 5

Confirm the activation


SC Mobile Activate New Credit Card Step 5
Activation completed!

The new PIN will be sent to you within 2 working days


SC Mobile Activate New Credit Card Activation completed

Increase Credit Limit

Want to spend more? You can easily apply to increase your credit limit online.

Step 1

Click "Help & Service" for Online Banking; "Services" > "Service Request" for SC Mobile


SC Mobile Increase Credit Limit Step 1
Step 2

Click "Card Management" > "Increase Credit Limit"


SC Mobile Increase Credit Limit Step 2
Step 3

Select the card(s) you wish to submit the application for


SC Mobile Increase Credit Limit Step 3
Step 4

Input the new credit limit


SC Mobile Increase Credit Limit Step 4
Step 5

Select the reason for limit increase application


SC Mobile Increase Credit Limit Step 5
Step 6

Read the Terms & Conditions and confirm your application


SC Mobile Increase Credit Limit Step 6
Application submitted!

Your application will be processed within 7 working days


SC Mobile Increase Credit Limit Activation completed

Request for Credit Card Service Charge Waiver

If your credit cards have been charged with annual fees, overlimit charges, late charges or finance charges within the last month, you may submit a waiver request online.

Step 1

Click "Help & Service" for Online Banking; "Services" > "Service Request" for SC Mobile


Request Annual Fee Waiver Step 1
Step 2

Click "Card Management" > "Credit Card Service Charge Waiver"


Request Annual Fee Waiver Step 2
Step 3

Select the fee type


Request Annual Fee Waiver Step 3
Step 4

Select the card(s) you wish to submit the application for


Request Annual Fee Waiver Step 4
Step 5

Select the fee(s) to be waived


Request Annual Fee Waiver Step 5
Step 6

Confirm the details of your fee waiver application


Request Annual Fee Waiver Step 6
Application submitted!

The waiver result will be delivered via SMS and email notifications in 3 business days.


Request Annual Fee Waiver Activation completed

Temporarily block/unblock card

As an additional security measure, you now have the option to place temporary blocks on your cards and resume usage when desired.

All credit card functions, including online/offline transactions, mobile wallets, and ATM cash withdrawal will be suspended until you initiate an unblock. Pre-authorized transactions, including Octopus AAVS or direct-debit authorization (DDA) set up by merchants will not be impacted by the temporary block.

Step 1

Click "Help & Service" for Online Banking; "Services" > "Service Request" for SC Mobile


SC Mobile Temporarily block/unblock card Step 1
Step 2

Click "Card Management" > "Temporary Block/Unblock Card"


SC Mobile Temporarily block/unblock card Step 2
Step 3

Select the card(s) you wish to block/unblock
– Cards with a red toggle are currently in blocked status, you may toggle the icon to unblock the card


SC Mobile Temporarily block/unblock card Step 3A
Step 4

– Cards with a dimmed toggle are currently in active status, you may toggle the icon to block the card


SC Mobile Temporarily block/unblock card Step 3B

Transfer Out Credit Balance

Have a credit balance on your credit card? You can now transfer it to your other Standard Chartered credit cards or banking accounts online

Step 1

Click "Help & Service" for Online Banking; "Services" > "Service Request" for SC Mobile


SC Mobile Transfer Out Credit Balance Step 1
Step 2

Click "Card Management" > "Credit Balance Refund"


SC Mobile Transfer Out Credit Balance Step 2
Step 3

Select the card(s) you wish to submit the application for


SC Mobile Transfer Out Credit Balance Step 3
Step 4

Select a refund method to your Standard Chartered savings/current account or other credit card


SC Mobile Transfer Out Credit Balance Step 4
Step 5

Select the receiving Standard Chartered credit card


SC Mobile Transfer Out Credit Balance Step 5
Step 6

Input the transfer amount and proceed


SC Mobile Transfer Out Credit Balance Step 6
Step 7

Confirm the request details


SC Mobile Transfer Out Credit Balance Step 7
Application submitted!

Your credit balance transfer will be processed in 3 working days.


SC Mobile Transfer Out Credit Balance Activation completed

Reset Credit Card PIN

Forgot your credit card PIN but need to access an ATM? You can instantly reset your credit card PIN via SC Mobile, without having to call our customer service hotline or wait for mail delivery of your new PIN.

Step 1

Click “Credit Card PIN Reset”


Reset Credit Card PIN Step 1
Step 2

Select the card you wish to reset PIN for


Reset Credit Card PIN Step 2
Step 3

Set your new credit card PIN


Reset Credit Card PIN Step 3
Step 4

Authorise this action by using the SC Mobile Key on your SC Mobile App


Reset Credit Card PIN Step 4
Success!

Your credit card PIN has been reset


Reset Credit Card PIN Step 5

Replace Credit Card

Having issues with your physical credit card? You can apply for a replacement of your physical credit card online.

Your physical credit card will be deactivated and cannot be used until you have received the new credit card and performed card activation. Supplementary cards (if any) will be deactivated along with the principal card.

Step 1

Click "Help & Service" for Online Banking; "Services" > "Service Request" for SC Mobile


Replace Credit Card Step 1
Step 2

Click "Card Management" > “Credit Card Replacement“


Replace Credit Card Step 2
Step 3

Select credit card to replace


Replace Credit Card Step 3
Step 4

Confirm details to proceed


Replace Credit Card Step 4
Success!

The replacement card will be issued and sent to your registered address


Replace Credit Card Success