Standard Chartered Bank

SC Mobile HK

Standard Chartered Bank

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SC Mobile HK

Standard Chartered Bank

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SC Mobile HK

Standard Chartered Bank

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Initiate Dispute Request

You may initiate a dispute request online via the Bank for reversing or refunding transactions under specific circumstances of the dispute resolution scheme, such as unauthorized transactions or failed delivery of goods/ services by the merchant after a one-off pre-payment.

For any transactions in doubt, you should raise the dispute within 60 days upon the statement issuance date.

Learn More

  • Credit Card Initiate Dispute Request Step 1

    Step 1

    Click “Help & Services” for Online Banking; “Services” > “Credit Cards” for SC Mobile App

  • Credit Card Initiate Dispute Request Step 2

    Step 2

    Click “Credit Card Transaction Dispute”

  • Credit Card Initiate Dispute Request Step 3

    Step 3

    Select the card you wish to submit the application for

  • Credit Card Initiate Dispute Request Step 4

    Step 4

    Select the dispute reason

  • Credit Card Initiate Dispute Request Step 5

    Step 5

    Select the transaction(s) with an issue

  • Credit Card Initiate Dispute Request Step 6

    Step 6

    Fill in additional details and upload documents

  • Credit Card Initiate Dispute Request Step 7

    Step 7

    Read the important notes carefully and confirm to proceed further

  • Credit Card Initiate Dispute Request Activation completed

    Step 8

    Application submitted!

    Updates will be delivered via SMS and email.

1

Step 1

Click “Help & Services” for Online Banking; “Services” > “Credit Cards” for SC Mobile App

2

Step 2

Click “Credit Card Transaction Dispute”

3

Step 3

Select the card you wish to submit the application for

4

Step 4

Select the dispute reason

5

Step 5

Select the transaction(s) with an issue

6

Step 6

Fill in additional details and upload documents

7

Step 7

Read the important notes carefully and confirm to proceed further

8

Step 8

Application submitted!

Updates will be delivered via SMS and email.

Report Lost/Stolen Credit Card

If your card is lost or stolen, or your PIN number has been disclosed to a third party, please contact the Bank immediately to make a report.

  • SC Mobile Report Lost/Stolen Credit Card Step 1

    Step 1

    Click “Help & Services” for Online Banking; “Services” > “Credit Cards” for SC Mobile App

  • SC Mobile App Report Lost/Stolen Credit Card Step 2

    Step 2

    Click “Report Lost / Stolen Credit Card”

  • SC Mobile App Report Lost/Stolen Credit Card Step 3

    Step 3

    Select the cards you wish to report as lost

  • SC Mobile App Report Lost/Stolen Credit Card Step 4

    Step 4

    Read the important notes carefully

  • SC Mobile App Report Lost/Stolen Credit Card Step 5

    Step 5

    Confirm to proceed further

  • SC Mobile App Report Lost/Stolen Credit Card Step 6

    Step 6

    Success!

    The replacement card will be issued and sent to your registered address

1

Step 1

Click “Help & Services” for Online Banking; “Services” > “Credit Cards” for SC Mobile App

2

Step 2

Click “Report Lost / Stolen Credit Card”

3

Step 3

Select the cards you wish to report as lost

4

Step 4

Read the important notes carefully

5

Step 5

Confirm to proceed further

6

Step 6

Success!

The replacement card will be issued and sent to your registered address

Activate New Credit Card

You may activate your physical credit card online within 3 months upon receipt.

  • SC Mobile App Activate New Credit Card Step 1

    Step 1

    Click “Help & Services” for Online Banking; “Services” > “Credit Cards” for SC Mobile App

  • SC Mobile App Activate New Credit Card Step 2

    Step 2

    Click “Credit Card Activation”

  • SC Mobile App Activate New Credit Card Step 3

    Step 3

    Select the card(s) you wish to activate

  • SC Mobile App Activate New Credit Card Step 4

    Step 4

    Enter your HKID number and Date of Birth

  • SC Mobile App Activate New Credit Card Step 5

    Step 5

    Confirm the activation

  • SC Mobile App Activate New Credit Card Activation completed

    Step 6

    Activation completed!

    The new PIN will be sent to you within 2 working days

1

Step 1

Click “Help & Services” for Online Banking; “Services” > “Credit Cards” for SC Mobile App

2

Step 2

Click “Credit Card Activation”

3

Step 3

Select the card(s) you wish to activate

4

Step 4

Enter your HKID number and Date of Birth

5

Step 5

Confirm the activation

6

Step 6

Activation completed!

The new PIN will be sent to you within 2 working days

View Credit Card Details – CVV and Expiry Date

Don’t have your physical credit card with you or want to start spending before your newly approved credit card arrives? If you have applied for your credit card online and registered for full digital banking services, you can check your CVV and expiry date online.

  • View Credit Card CVV and Expiry Date Step 1

    Step 1

    Select one of your credit cards listed on the account summary page

  • View Credit Card CVV and Expiry Date Step 2

    Step 2

    Click “Details”

  • View Credit Card CVV and Expiry Date Step 3

    Step 3

    Scroll down and click “Card Details” > eye icon

  • View Credit Card CVV and Expiry Date Step 4

    Step 4

    Authorise this action by using the SC Mobile App Key on your SC Mobile App

  • View Credit Card CVV and Expiry Date Step 5

    Step 5

    Once successfully authorised, you can use the CVV and expiry date for adding your credit card to mobile wallets or making online transactions

1

Step 1

Select one of your credit cards listed on the account summary page

2

Step 2

Click “Details”

3

Step 3

Scroll down and click “Card Details” > eye icon

4

Step 4

Authorise this action by using the SC Mobile App Key on your SC Mobile App

5

Step 5

Once successfully authorised, you can use the CVV and expiry date for adding your credit card to mobile wallets or making online transactions

Adjust Credit Limit

To prevent fraudulent activities with unused credit limit, adjust your credit limit with just a few clicks.

  • SC Mobile App Adjust Credit Limit Step 1

    Step 1

    Click “Manage Credit Limit” for Online Banking; “Services” > “Credit Cards” for SC Mobile App

  • SC Mobile App Adjust Credit Limit Step 2

    Step 2

    Click “Manage Credit Limit”

  • SC Mobile App Adjust Credit Limit Step 3

    Step 3

    Select the card you wish to submit the application for

  • SC Mobile App Adjust Credit Limit Step 4

    Step 4

    Adjust or input your preferred credit limit

  • SC Mobile App Adjust Credit Limit Step 5

    Step 5

    Read the Terms & Conditions and confirm your application

  • SC Mobile App Adjust Credit Limit Activation completed

    Step 6

    Application submitted!

    You will receive a result notification from us accordingly.

1

Step 1

Click “Manage Credit Limit” for Online Banking; “Services” > “Credit Cards” for SC Mobile App

2

Step 2

Click “Manage Credit Limit”

3

Step 3

Select the card you wish to submit the application for

4

Step 4

Adjust or input your preferred credit limit

5

Step 5

Read the Terms & Conditions and confirm your application

6

Step 6

Application submitted!

You will receive a result notification from us accordingly.

Increase Credit Limit

Want to spend more? You can easily apply to increase your credit limit online.

  • SC Mobile App Increase Credit Limit Step 1

    Step 1

    Click “Help & Services” for Online Banking; “Services” > “Credit Cards” for SC Mobile App

  • SC Mobile App Increase Credit Limit Step 2

    Step 2

    Click “Increase Credit Limit”

  • SC Mobile App Increase Credit Limit Step 3

    Step 3

    Select the card(s) you wish to submit the application for

  • SC Mobile App Increase Credit Limit Step 4

    Step 4

    Input the new credit limit

  • SC Mobile App Increase Credit Limit Step 5

    Step 5

    Select the reason for limit increase application

  • SC Mobile App Increase Credit Limit Step 6

    Step 6

    Read the Terms & Conditions and confirm your application

  • SC Mobile App Increase Credit Limit Activation completed

    Step 7

    Application submitted!

    Your application will be processed within 7 working days

1

Step 1

Click “Help & Services” for Online Banking; “Services” > “Credit Cards” for SC Mobile App

2

Step 2

Click “Increase Credit Limit”

3

Step 3

Select the card(s) you wish to submit the application for

4

Step 4

Input the new credit limit

5

Step 5

Select the reason for limit increase application

6

Step 6

Read the Terms & Conditions and confirm your application

7

Step 7

Application submitted!

Your application will be processed within 7 working days

Request for Credit Card Service Charge Waiver

If your credit cards have been charged with annual fees, overlimit charges, late charges or finance charges within the last month, you may submit a waiver request online.

  • Request Annual Fee Waiver Step 1

    Step 1

    Click “Help & Services” for Online Banking; “Services” > “Credit Cards” for SC Mobile App

  • Request Annual Fee Waiver Step 2

    Step 2

    Click “Credit Card Service Charge Waiver”

  • Request Annual Fee Waiver Step 3

    Step 3

    Select the fee type

  • Request Annual Fee Waiver Step 4

    Step 4

    Select the card(s) you wish to submit the application for

  • Request Annual Fee Waiver Step 5

    Step 5

    Select the fee(s) to be waived

  • Request Annual Fee Waiver Step 6

    Step 6

    Confirm the details of your fee waiver application

  • Request Annual Fee Waiver Activation completed

    Step 7

    Application submitted!

    The waiver result will be delivered via SMS and email notifications in 3 business days.

1

Step 1

Click “Help & Services” for Online Banking; “Services” > “Credit Cards” for SC Mobile App

2

Step 2

Click “Credit Card Service Charge Waiver”

3

Step 3

Select the fee type

4

Step 4

Select the card(s) you wish to submit the application for

5

Step 5

Select the fee(s) to be waived

6

Step 6

Confirm the details of your fee waiver application

7

Step 7

Application submitted!

The waiver result will be delivered via SMS and email notifications in 3 business days.

Temporarily block/unblock card

As an additional security measure, you now have the option to place temporary blocks on your cards and resume usage when desired.

All credit card functions, including online/offline transactions, mobile wallets, and ATM cash withdrawal will be suspended until you initiate an unblock. Pre-authorized transactions, including Octopus AAVS or direct-debit authorization (DDA) set up by merchants will not be impacted by the temporary block.

  • SC Mobile App Temporarily block/unblock card Step 1

    Step 1

    Click “Help & Services” for Online Banking; “Services” > “Credit Cards” for SC Mobile App

  • SC Mobile App Temporarily block/unblock card Step 2

    Step 2

    Click “Temporary Block / Unblock Credit Card”

  • SC Mobile App Temporarily block/unblock card Step 3A

    Step 3

    Select the card(s) you wish to block/unblock
    – Cards with a red toggle are currently in blocked status, you may toggle the icon to unblock the card

  • SC Mobile App Temporarily block/unblock card Step 3B

    Step 4

    – Cards with a dimmed toggle are currently in active status, you may toggle the icon to block the card

1

Step 1

Click “Help & Services” for Online Banking; “Services” > “Credit Cards” for SC Mobile App

2

Step 2

Click “Temporary Block / Unblock Credit Card”

3

Step 3

Select the card(s) you wish to block/unblock
– Cards with a red toggle are currently in blocked status, you may toggle the icon to unblock the card

4

Step 4

– Cards with a dimmed toggle are currently in active status, you may toggle the icon to block the card

Transfer Out Credit Balance

Have a credit balance on your credit card? You can now transfer it to your other Standard Chartered credit cards or banking accounts online.

  • SC Mobile App Transfer Out Credit Balance Step 1

    Step 1

    Click “Help & Services” for Online Banking; “Services” > “Credit Cards” for SC Mobile App

  • SC Mobile App Transfer Out Credit Balance Step 2

    Step 2

    Click “Credit Card Balance Refund”

  • SC Mobile App Transfer Out Credit Balance Step 3

    Step 3

    Select the card(s) you wish to submit the application for

  • SC Mobile App Transfer Out Credit Balance Step 4

    Step 4

    Select a refund method to your Standard Chartered savings/current account or other credit card

  • SC Mobile App Transfer Out Credit Balance Step 5

    Step 5

    Select the receiving Standard Chartered credit card

  • SC Mobile App Transfer Out Credit Balance Step 6

    Step 6

    Input the transfer amount and proceed

  • SC Mobile App Transfer Out Credit Balance Step 7

    Step 7

    Confirm the request details

  • SC Mobile App Transfer Out Credit Balance Activation completed

    Step 8

    Application submitted!

    Your credit balance transfer will be processed in 3 working days.

1

Step 1

Click “Help & Services” for Online Banking; “Services” > “Credit Cards” for SC Mobile App

2

Step 2

Click “Credit Card Balance Refund”

3

Step 3

Select the card(s) you wish to submit the application for

4

Step 4

Select a refund method to your Standard Chartered savings/current account or other credit card

5

Step 5

Select the receiving Standard Chartered credit card

6

Step 6

Input the transfer amount and proceed

7

Step 7

Confirm the request details

8

Step 8

Application submitted!

Your credit balance transfer will be processed in 3 working days.

Reset Credit Card PIN

Forgot your credit card PIN but need to access an ATM? You can instantly reset your credit card PIN via SC Mobile App, without having to call our customer service hotline or wait for mail delivery of your new PIN.

  • Reset Credit Card PIN Step 1

    Step 1

    Click “Help & Services” for Online Banking; “Services” > “Credit Cards” for SC Mobile App

  • Reset Credit Card PIN Step 2

    Step 2

    Click “Credit Card PIN Reset”

  • Reset Credit Card PIN Step 3

    Step 3

    Set your new credit card PIN

  • Reset Credit Card PIN Step 4

    Step 4

    Authorise this action by using the SC Mobile App Key on your SC Mobile App

  • Reset Credit Card PIN Step 5

    Step 5

    Success!

    Your credit card PIN has been reset

1

Step 1

Click “Help & Services” for Online Banking; “Services” > “Credit Cards” for SC Mobile App

2

Step 2

Click “Credit Card PIN Reset”

3

Step 3

Set your new credit card PIN

4

Step 4

Authorise this action by using the SC Mobile App Key on your SC Mobile App

5

Step 5

Success!

Your credit card PIN has been reset

Replace Credit Card

Having issues with your physical credit card? You can apply for a replacement of your physical credit card online.

Your physical credit card will be deactivated and cannot be used until you have received the new credit card and performed card activation. Supplementary cards (if any) will be deactivated along with the principal card.

  • Replace Credit Card Step 1

    Step 1

    Click “Help & Services” for Online Banking; “Services” > “Credit Cards” for SC Mobile App

  • Replace Credit Card Step 2

    Step 2

    Click “Credit Card Replacement”

  • Replace Credit Card Step 3

    Step 3

    Select credit card to replace

  • Replace Credit Card Step 4

    Step 4

    Confirm details to proceed

  • Replace Credit Card Success

    Step 5

    Success!

    The replacement card will be issued and sent to your registered address

1

Step 1

Click “Help & Services” for Online Banking; “Services” > “Credit Cards” for SC Mobile App

2

Step 2

Click “Credit Card Replacement”

3

Step 3

Select credit card to replace

4

Step 4

Confirm details to proceed

5

Step 5

Success!

The replacement card will be issued and sent to your registered address

Manage Online and Other Limits

Now you can personalize your online and other limits effortlessly, right from your device.

  • Step 1

    “Services” > “Credit Cards” for SC Mobile App

  • Step 2

    Select “Manage Online and Other Limits.”

  • Step 3

    Choose your desired credit card.

  • Step 4

    Choose your desired service if applicable.

  • Step 5

    Enable, disable or adjust your online transactions limit(s). Read the important notes carefully and submit.

  • Step 6

    Enable, disable or adjust your ATM and in-store purchase limit(s). Read the important notes carefully and submit.

  • Step 7

    Success!

    Your setting(s)/ limit(s) have been updated.

1

Step 1

“Services” > “Credit Cards” for SC Mobile App

2

Step 2

Select “Manage Online and Other Limits.”

3

Step 3

Choose your desired credit card.

4

Step 4

Choose your desired service if applicable.

5

Step 5

Enable, disable or adjust your online transactions limit(s). Read the important notes carefully and submit.

6

Step 6

Enable, disable or adjust your ATM and in-store purchase limit(s). Read the important notes carefully and submit.

7

Step 7

Success!

Your setting(s)/ limit(s) have been updated.

Additional Authentication for Credit Card Online Transactions

Receive real-time notifications on your mobile for approval of credit card online transactions* by proceeding with additional authentication on your SC Mobile App.

Activate SC Mobile Key in your SC Mobile App, learn more here, and authorise the online transaction following the instructions in the app:

*Only participating online merchants will require additional authentication.

  • Additional Authentication for Credit Card Online Transactions Step 1

    Step 1

    Perform an online transaction which requires additional authentication. 

  • Additional Authentication for Credit Card Online Transactions Step 1

    Step 2

    Click the push notification of relevant transaction from the SC Mobile App or open the App.

  • Additional Authentication for Credit Card Online Transactions Step 2

    Step 3

    Carefully review the transaction details such as merchant name and transaction amount to ensure they are correct and click “Approve”^, otherwise click “Reject”.

    ^ Once the authorization for the transaction is approved, the Bank cannot cancel the transaction unilaterally for you.

  • Additional Authentication for Credit Card Online Transactions Step 3

    Step 4

    Return to the merchant’s transaction page to proceed

1

Step 1

Perform an online transaction which requires additional authentication. 

2

Step 2

Click the push notification of relevant transaction from the SC Mobile App or open the App.

3

Step 3

Carefully review the transaction details such as merchant name and transaction amount to ensure they are correct and click “Approve”^, otherwise click “Reject”.

^ Once the authorization for the transaction is approved, the Bank cannot cancel the transaction unilaterally for you.

4

Step 4

Return to the merchant’s transaction page to proceed

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