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Online Banking/ Mobile Payment FAQs

What should I do when transferred funds are not reflected on my account or payee’s account?

I have not received transferred funds

Please verify the bank code, account number, payee name with the payer. You may ask the payer to verify the payment status with their bank to ensure payment has been successfully sent.

My payee has not received the transferred funds

To check whether the transfer has been successful, you may check your transaction records at “Transfers”> “Transfer History”. If the status of the transaction is “Successful”, the payee should receive the fund depending on the beneficiary bank’s arrangement.

Real-time local transfer

The payment instruction will be submitted in real-time. The payee will receive the funds depending on the beneficiary bank’s arrangement.

Post-dated local transfer

The payee will generally receive the funds within 1-2 business days from the scheduled transfer date depending on the beneficiary bank’s arrangement.

SC Pay (FPS) transfer

Payment instruction will be submitted in real-time. The payee will generally receive the funds instantly depending on the beneficiary bank’s arrangement. Funds will be sent to payee’s FPS default bank unless specified.

Telegraphic transfer

Subject to cut-off times of remittance currency and/or settlement arrangement of recipient’s banks, remittance will be processed either on the same day or next working day upon we received remittance application from Monday to Friday. For telegraphic transfer involving remittance currency in FJD, KRW, MOP, TWD and THB, CNY remittance to the mainland, Chinese character encoding and Local Bank Transfer Payment (including HKD, USD, EUR and CNY) will not be shown on Transfer History. The total remittance charges levied will be shown on account transaction history and/or bank statement.